Sara Bell

*** ***** **.

Ocean Springs, MS *****

ac8gai@r.postjobfree.com

228-***-****

Work Experience

Front Desk Agent

Hard Rock Casino Biloxi - Biloxi, MS July 2018 to Present

Assist guest with check in and out procedures

Making reservations for guests

Assisting with gifts and packages purchased

Maintaining a cash drawer and other cash handling duties Assist with luggage and other goods for guests

Assistant Manager

Shoe Station - Diberville November 2017 to May 2018

-Assisted the General Manager with various duties i.e.: help manage employees, count and maintain cash register and petty cash drawer, help maintain the cleanliness of the store, assist customers over the phone and in person,

-Developed and implemented a system to keep the store clean at all times.

-Developed a floor plan that created a better flow in the store allowing customers to find their desired shoes easier.

-Helped develop a floor plain that placed shoes in prime locations to ensure maximum visibility to customers.

-Troubleshooting, repairing, and maintaining all office equipment including computers, printers, fax machines, copiers, ect.

Guest Relations and Gifting Specialist

Capital Resorts Group - Biloxi, MS April 2017 to August 2017

-Assisted guests with various needs i.e.: Help move luggage, help with tourist attractions, help with location of rooms, Help with setup of WiFi, and television.

-Contacted Guests by phone to assist with any questions and to assist with any changes in reservations and reminders for upcoming reservations

-Ensured that the rooms were cleaned properly by housekeeping.

-Helped develop a system for gifting, ensuring that the gifts were put together and in order in a timely and precise manner.

Transfer Agent

Thousand Trails - Gautier, MS December 2015 to December 2016

-Provided various services to members and non members calling in to the call center, i.e.: making reservations for members and non members, providing solutions to questions about membership issues, answer and general billing questions for member, taking payments over the phone for reservations for non members, and payments for membership fees for members,

-Developed a system to ensure that membership transfers were correct and done in a timely manner. -Developed a way to correct the filing system to ensure easy access to member files and maintain order.

-Troubleshooting, repairing, and maintaining all office equipment including computers, printers, fax machines, copiers, ect.

Accounts Manager

Randall's Autohaus - Gulfport, MS January 2015 to October 2015

-Troubleshooting, repairing, and maintaining all office equipment including computers, printers, fax machines, copiers, ect.

-Provided assistance to customers by phone or in person,

-Took payments for services rendered.

-Maintained all social media accounts.

-Developed a new filing system to ensure paperwork was filed correctly and efficiently, -Sold various items on eBay, and maintained the online store.

-Corrected and maintained their accounts through Quickbooks.

Office Administrator

EAGLE MECHANICAL - Gulfport, MS November 2012 to April 2013

-Managed the technicians and dispatched them to various locations when needed.

-Managed all office duties i.e.: filing paperwork, collecting reports, managing payroll, managing their accounts through Quickbooks.

-Troubleshooting, repairing, and maintaining all office equipment including computers, printers, fax machines, copiers, ect.

-Developed a method of maintaining customer appointments in a more efficient manner.

Customer Service Representative

Owen Insurance Services - Gulfport, MS March 2012 to August 2012

-Answered questions for clients by phone or in person.

-Acted as a first point of contact for existing, and potential clients.

-Developed a new filing system to ensure accuracy and organization.

-Maintained the cleanliness of the office at all times.

-Troubleshooting, repairing, and maintaining all office equipment including computers, printers, fax machines, copiers, ect.

Preschool Teacher

First Baptist Church Weekday Preschool - Long Beach, MS August 2006 to March 2012

-Developed daily, and weekly curriculums.

-Ensured that the curriculums followed the guidelines set forth by the state. -Maintained the cleanliness of the classroom.

-Provided ample time for play to develop fine and gross motor skills. -Maintained the outdoor play area to ensure safety for the children.

Education

High School Diploma

Mississippi Gulf Coast Community College - Gulfport, MS

August 2007 to May 2009

Long Beach Senior High School - Long Beach, MS

August 2003 to May 2007

Skills

Customer Service, Retail Management, Administrative Assistant, Office Management, IT preventative maintenance and repair

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