KImberly Allen

Phone: 917-***-**** Email: ac8gac@r.postjobfree.com

Address: **-** **** ******, **** Island City, NY 11104 SUMMARY OF QUALIFICATIONS

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem-solving skills with many letters of recommendation throughout career from executives. Adept at providing exemplary customer service, providing administrative support, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing business performance. Currently seeking a position with your company by demonstrating all skills, abilities, and areas of expertise as follows:

Customer Service

Data Entry/Accuracy

Administrative Support

Appointment Scheduling

Strategic Planning

Team Building/Leadership

Relationship Building

Record/File Maintenance

Staff Training/Coaching

Sales Techniques/Strategies

Travel Coordination

Client/Vendor Relations

Performance Evaluation

Team Collaboration

Problem Solving

CORE COMPETENCIES

Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent customer service through fast and accurate responses.

Nurturing relationships with clients, superiors, coworkers, and other business professionals while providing administrative support, making travel arrangements, and booking appointments.

Consistently recognized with letters of recommendation as a top-performing professional with unique skill-set and perspective that only experience can teach.

Utilize exceptional consultative listening skills combined with work experience and expertise in helping staff improve their organizational performance.

Training and coaching new employees to improve their performance and productivity levels.

Interacting with customers to educate them on company products and services.

Highly motivated, quick learner, and committed team player with a strong work ethic. PROFESSIONAL EXPERIENCE

Bravo Zulu · Administrative Assistant Nov. 2017 – Present Hospital for Special Surgery · Patient Care Technician/Lead May 2009 – Jan. 2019 Red Wine Spa · Massage Therapist/Sales Sept. 2015 – Nov. 2017 Rescue Training Institute · Skills Instructor Mar. 2008 – Jun. 2009 Fire Department of New York City · Emergency Medical Technician Jan. 2008 – Dec. 2008 EDUCATION & DEVELOPMENT

Manhattan Institute Phlebotomy/EKG · Phlebotomy & EKG Technician (Oct. 2009) New York State Rescue Training Institute · Emergency Medical Technician – Basic Life Support (Dec. 2008) Concorde Institute · Associate of Applied Science, Applied Kinesiology, Massage Therapy (Jun. 2003) Certifications: NYS EMT, Patient Care Technician, Massage Therapist TECHNICAL SKILLS

Proficient in MS Office (Word, Excel, & PowerPoint) Customer Relationship Management (CRM) Software

Electronic Medical Records (EMR)