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Customer Service Administrative Assistant

Location:
Houston, Texas, United States
Posted:
February 13, 2019

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Resume:

Michael C. Meke-Eze

ac8g7w@r.postjobfree.com

832-***-****

Houston, TX

Business Support/Help Desk Support Analyst 11/26/2018 - Present

Foley & Lardner LLP, Houston, TX (Through Experis)

•IT Deployment, Window 10 migration, Computer Imaging and configuration, Hardware/Software Installation and Evaluation/Windows Client software evaluation.

•Utilizing SCCM, Active Directory for User Account creation, resetting of password, adding user to devices, VPN, Customer service/systems education, Citrix Farm, and anti-virus administration/Windows PC Service Security & Controls

•Repair and support NetDocuments, Azure Cloud, SAP ERP, Use Microsoft Excel for calculation/Pivot Table.VLook up/Visio, repair/Use/Support Microsoft Words, Excel, Outlook, and general root cause analysis.

Desktop Analyst/Customer Service Engineer 8/14/2018 -11/23/2018

Spring Branch ISD, Houston, TX (Through Spear Head Group)

•Check computer hardware (HDD, Mice, and Keyboards etc.) to ensure functionality

•Install and configure appropriate software and functions according to specifications

•Anti-Virus solutions, ensure security and privacy of networks and Computer systems

•Organize and schedule upgrades, diagnose and maintenance

•Perform,root cause analysis, troubleshooting to diagnose and resolve problems

•Assist in Loading and installing operating systems (Win 10), computer systems, and

•Utilizing WASP Asset Management/Auditing, Inventory and Record systems.

•networks related tasks such internet connections

•User and customer support/training, and utilizing Document Management systems.

PC/Desktop Technician 6/04/2018 - 8/10/2018

NetSync Network Solution, Bellaire, TX (Through IPS Staffing)

•Break/Fix, Installation and Configuration of Hardware/Software, Use of ticketing system (N-able Help Desk Manager) to address customer issues, troubleshooting, root cause analysis, User support, use of SharePoint and site administration, Window 10 and migration/upgrading, and excel spreadsheet for performing company’s task.

•Computer imaging, loading operating systems, use of Active Directory, and setting up computer and deployments/onsite, and Utilizing PowerPoint and Access Database.

Desktop Support Specialist 04/03/2014 -04/30/2018

Texas Department of Criminal Justice, Houston, TX

•Support existing systems: MS Words, Excel (Tables, graphs, Macro for automation, Pivoted Table, VLOOKUPS), PowerPoint, SharePoint designer/updating content on pages/general /reconfiguring permissions and sites/creating and updating (lists and libraries)/Sites cleanup/support, Adobe photoshop, Access Database, VPN, Window Server, Microsoft Vista, Windows 7, Unix, Linux OS, remote connectivity, SCCM, Window 10, Software/Hardware, Mobile OS (IOS, Adroid) App and support.

•User/Customer Experience, Installation and configuration, Incidents resolution, and Root Cause Analysis, Desktop malwareanalysis, Firewalls, TCP/IP networking, MS Exchange, Active directory, MS Outlook, and Service Level Agreement compliance.

•Installation/upgrade/Troubleshooting. Utilizing SEIM/SIMS, Splunk for detecting cyber-attacks and insider threats, and gathering log data from systems and devices and run queries on that data to find issues and debug problems. Working with Network devices- routers, switches, hubs, and Data Storage.

Business Data Analyst 12/2011 - 03/31/2014

Sercel Inc. – Oil & Gas Servicing Firm, Houston, TX

•Interact extensively with external and internal clients to understand client's operations and systems. Customer focusing and Business processes solutions.

•Gathering and translating requirements of the client into highly technical specifications in brief. Assisting staffs and users Systems and IT issues.

•Modeling and Analysis of Business data for Business processes/Change Management. Utilizing Power BI for data visualization, Recordd files and Document Managment Systems(DMS), and Basic knowledge of XM, HTML and javascript.

•Worked with software developers, Business Analysts and other end users to ensure technical compatibility and user satisfaction. Determine the potential solutions and tested them for both technical and business compatibility.

•Supervised proper implementation of a new system (database changes) through sourcing and procurement procedures and policies. Assist with Software testing/UAT .

•Data Analytic and Business Intelligence /Tableau Desktop V8 (Data Virtualization), server troubleshooting/Upgrading. Experienced with the Trading, US Gas Market risk for reporting and use of Openlink Endur for commodities transaction and risk management(ETRM) by utilizing the inbuilt simulation processes for troubleshooting and reconciliation in terms of trading, logistics, and products price issues for front to back office operations.

•Utilizing Flow Chat/Use-Case for documenting requirements that are converted into specifications using modeling technique such as Process Mapping, Relational Entity Diagrams (ERD) and/or Data Flow Diagrams (DFD) Utilizing UML.

Systems Analyst I Oct 2010 - Nov 2011

MARYLOUE Pest Services, Grayson, GA – Utilities/Commodity

•Develop a concept to understand clients operations and systems. Gathered and translated requirements of the client into highly technical specifications in brief.

•Administrative Support, Change management, Stakeholder engagement/Project Analysis, CRM and Database Management, and Utilizing PI server and SAP for Customer Support, Research and Development, delivered and deployed SAP Security systems and IT Software systems, perform UAT, COT, and assist in user experience and research/user-training, Systems Health Checks for performance, and assist in Inventory management, Procurement, and Supply Chain.

Administrative Assistant Feb 2007 - Sep 2010

Unilever, Lagos, Nigeria – Food & Commodity

•Inspect client & systems and check for resolutions and recommendation. Utilizing Outlook, Access, Excel Spreadsheet for calculating financial ratios and Budgeting, and Supporting File Servers/Systems, prepare managerial personnel for meetings and events; In charge of organizing business conferences, meetings, and other activities.

Engineering Technician Jan 2003 - Feb 2007

Total E & P Company, Porthercourt, Nigeria

•Utilizing ARIES (production and reserve forecasting), Excel, SAP, SAS, SharePoint, PowerPoint, Sportfire, XML, SQL, Access database and MS Office products, and troubleshooting and support SCADA.

•Data mining, track rig operation, Implement and supported WellView, Petra, utilizing Invention for Drilling and Completion (D & C) Testing, and Open Well.

•Data Analytic by Analyzing geophysical data and present data to the project team, Risk control and analysis, and take record of daily geophysical activities

•Communicate daily with field operations, Operator Round, and Shift Logbook.

•Monitor pressure, temperature and volume using company computer system to ensure safe receipt and delivery of volumes.

•Monitor system performance/capacity, and making proper notification of equipment needing repair and calibration.

•Monitor and analyze gathering systems and pipeline operations, and Trading.

•Assist in upstream in managing and supporting Upstream/E & P well and other technical information (headers and logs) and documenting all data management processes and procedures related to reservoir and geological data.

•None Destructive Testing (NDE)/Pipeline Inspection of pressured pipes and tanks and utilizing SCADA for monitoring and tracking pressure, temperature, leakages, and the product as it moves through the pipeline.

Education

•University of Phoenix – Master’s Degree/Information Systems (GPA 3.84) 2013

•University of Lagos – Bachelor’s Degree/Mathematics 2013



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