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Employee Relations Manager

Lahore, Punjab, Pakistan
February 13, 2019

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HOUSE # * STREET NO.** Karim Street Mola Baksh Road Mazang, LAHORE PAKISTAN.




Want to work in an organization where hard work and achievement are appreciated and rewarded and would like to be part of a meaningful and productive team which can mobilize my potentialities in best way and I want to better position in your prestigious organization by way of hard work desire to excel in respective field in long run.


Father’s Name Malik Mansoor Ahmed

NIC # 35202-8183632-7

Contact 0092-343-***-****



I have done Matric in the year 2006 with the subjects Physics, Chemistry & Biology. I appeared as a private candidate in the Lahore Board Exams.


I have cleared my I.Com exams in the year 2008 from Lahore Examination Board. I appeared as a private candidate.


I have cleared my B.Com in the year 2010 from Punjab University. I appeared as a regular candidate of Standard College.

Master MBA (HR):

I have cleared my MBA (HR) in the year 2014 from Virtual University. I appeared as a regular candidate of Virtual University.


6 months Diploma of Foundation, Adobe Photoshop, Corel Draw, Adobe Flash, 3D studio max and AutoCAD.



Human Resources Manager

From 16 February 2018 to till date

• Established recruitment requirements based on organizational plans and objectives; meeting with leaders and managers to discuss needs. Secured required approvals from management for the requisitions created.

• Develop strategies and plans that contribute to form a unit wide business plan from HR perspective.

• Be the front line interface and control point of HR to businesses as well as participate as member of the senior management team as HR representative.

• Coordinate with regions to develop recruitment policies, process, succession planning methods, job competencies and employee journey map etc.

• Manage the recruitment and hiring processes, including both internal and external recruitment processes, in accordance with established policies, and ensure timely completion of recruitment processes.

• Establish partnerships with local recruitment agencies, universities, and other institutions for executive search to source future employees.

• Conduct unit wise TNAs. Design, develop, implement and manage learning and development activities through job analysis, appraisal schemes and regular consultation with line managers.

• Manage progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance.

• Developed and Implementation of transparent and performance focuses competency based performance management system, where departmental targets are communicated to the teams, and gaps identified for successful goals achievement.

• Playing a critical role in areas such as HR planning, drafting HR policies and procedures, conducting job evaluation exercise, performing HR Audit and organizational restructuring.

•Assist in Setting up of full fledged Human Resources Department.

• Conduct Employee Orientation & trainings.

• Conduct and manage proper internship program.

•Looks after the employee relation affairs with major focus on timely effective grievances’ management and prioritize continuous job satisfaction.

•Counsel and coach employees on official and personal matter in the best professional manner.

•Prepare and manage organizational structure of the entire organization

Fort Continental Hotel Peshawar (Four Star Property)

Human Resources Manager (Pre-opening)

From 16 October 2017 to 15 February 2018


Employee Relations: Acts as the first point of contact for management and employees for performance counseling, advice and resolution on a broad range of general HR issues. Develops, implements, and administers the employee relations area in an effort to improve employee satisfaction and retention. Proposes, publishes, and administers employee policies. Coaches, counsels and guides managers in the coaching and disciplining of employees as well as in the actual execution of employee disciplinary actions. Conducts Human Resources related trainings. Manages and tracks all employee issues / concerns / complaints/disciplinary actions.

To advise, guide and support managers with all matters relating to employee relations Effective case management of people related issues such as: disciplinaries, performance management, employment tribunals, grievance and absence management.

Developing effective relationships with the business to promote good employee relations across the organization

Monitoring trends in employment practices and advising on appropriate proactive action

Providing advice and guidance on disciplinary and welfare cases, capability, grievance, and coaching managers where appropriate.

Supports the HR management team in delivering HR related services.

Prepares employee data/information and HR activity analysis / summaries and required within the division.

Carries out additional HR related activities as required in relation to the HR structure within the division.

Undertakes general and specialized administrative support on HR related issues within the division.

Responsible for delivering and maintaining HR functions (Recruitment/Training/Payroll)

Following up on delivering all HR functions

Handling all disciplinary training all over Pakistan Market

Having Store and Warehouse visits to maintain HR process

Setting employees Focus Groups

Responsible for all employee grievances submitted to HR depart

Calculating EOBI & Social Security amounts and liaison with officials of these institutions for the acquisition of benefits for company employees.

Best Western Hotel Lahore (The World’s Largest Hotel Chain)

Human Resources Manager

From 15 December 2015 to 14 October 2017


Organizational Development

Retention and Succession Planning, Surveys, Orientation

Improved Relationship, Challenges and Autonomy at work.

Recruitment & Selection

Compensation Planning

Performance Management

Training and Development

Assessing training needs and planning training sessions

Industrial Relations and HR Administration

Preparation of employees personals files and record.

Timely maintain of internship, contractual, probationary, confirmation, Promotion and experience letters

Renewal of contracts, deals with resignations, issuance experience letters & exit interviews

Accountable for quality hiring and implementation of HR Procedures.

Employee Terms & conditions of Employment / Payroll.

Record changes affecting net salary/wages, for example exemptions, bonuses, advance salary and loan payments for each employee to update master payroll records

All aspects of general HR administration

Search for new HR requirements.

To assist the overall activities of Human Resource Services.

To prepare the bonus monthly & yearly factory & all field force.

To prepare Acceptance letters resigned employees.

To send resignation Acceptance to employees resigned.

Reminder to ex-employees to surrender the company’s belongings.

To prepare Recovery Notice Letter.

To Prepare the Full & Final Settlement Statement.

To prepare the full & final settlements letters.

To maintain record of employees left / resigned.

To prepare Experience Letters, Transfer letters & Authority Letters for different requirement.

Calculating EOBI & Social Security (PESSI) amounts and liaison with officials of these institutions for the acquisition of benefits for company employees

To Take care all matters regarding Best Western Hotel, (Appointment, Confirmation, Promotion, all types of record maintaining activities).

Any other assignment given by General Manager

Savoey Hotel Lahore (Four Star Property)

Human Resources Manager

From 15 June 2013 to 30 November 2015


I am Responsible for ensuring overall HR & Admin Activities in this prominent Four star hotel (with a manning of 200, 80 rooms, two restaurants and a banqueting capacity of 500 guests).

1. Compliance of the HR, Security and Administration SOPs and policies

2. Prepare HR policy manual and procedures responsible for timely review and updating

3. Maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices

4. Developing job description, recruitment planning, advertising and short listing, selection interviews and tests, job offers, salary calculations and issuing contracts

5. Developing the annual training policy and program

6. Maintain the work structure by updating job requirements and job descriptions for all positions.

7. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

8. Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

9. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

10. Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.

11. Ensure the Security of building and the guest also making sure the safety of the property.

12. To prepare Experience Letters, Transfer letters & Authority Letters for different requirement.

13. Ensuring the proper maintenance and use of Hotel Vehicles

14. Calculating EOBI & Social Security (PESSI) amounts and liaison with officials of these institutions for the acquisition of benefits for company employees.

15. Conduct internship program as per requirement.

*Any other task assigned by General Manager.

AMBASSADOR Hotel Lahore. (Four Star Property)

Assistant Human Resources Manager.

From 20th January 2011 to 12 June 2013

Human Recourses Coordinator.

From 1st July 2009 to 15th January 2011

Personal Coordinator.

From 4th January 2009 to 30th June 2009


Identification of Vacant Positions and Raising Personnel Requisitions with the coordination of senior personnel officer

Screening CVs from database for interviews

Arranging candidate’s preliminary interviews with HRM after briefing them adequately about the jobs they are applying for.

Arrangements of interviews of shortlisted candidates with HOD's and GM.

Obtaining filled "application for employment" forms from selected candidates.

Maintenance of shortlisted candidate’s pool to fulfil future requirements

Monitoring documents completion process for new employees before getting final approval from GM

Preparation of monthly interviews report

Issuance of employees number through HRIS for payroll and attendance purpose

Monitoring grooming of employees.

Conduct internship program as per requirement.

Any other relevant office work assigned by MHR.

Calculating EOBI & Social Security (PESSI) amounts and liaison with officials of these institutions for the acquisition of benefits for company employees

Responsibilities related to Training

Consolidating monthly/yearly drafts of training plans received from departments.

Coordination with departments about Topics they intend to take up during the monthly training.

Ensuring scheduled training of departments are conducted and recorded.

Continuously reviewing and evaluation effectiveness of training and making additions and amendments in training modules if required

Keeping record of training materials with other departments for use

Monitoring ON THE JOB training activities by visiting and training classes being held by various departments and visa training returns

Monitoring training being imparted to APPRENTICES (Legal requirement)

To check the notebooks of apprentices. If notebooks are not complete, the trainee to be advised to get the notebooks completed (Notebooks of apprentices are regularly checked by the Representative from the Directorate of Apprenticeship).

Drafting letter for the approval of GM to the Apprenticeship Directorate regarding the proposed apprenticeship written test.

Singhar Markaz Qila Gujjar Singh Lahore.

Customer Services Officer

From 15 January 2008 to 31st December 2008


MS Office, Internet, Email sent & receive, Windows Troubleshooting with Hardware & Software Installation.


Report presentation, Creativity, Office management.

First Aid & Fire Safety Training Rescue 1122

I have received First Aid & Fire Fighting Training in the year 2014 from Punjab Emergency Service Rescue 1122.


Reading Books, Studying, Collecting Knowledge from everywhere,


English, Urdu, Punjabi


Will be furnished upon request.

Contact this candidate