DAWN HOOD-LOPES

Danbury, CT

203-***-**** ac8g3w@r.postjobfree.com linkedin.com/in/dawn-hood-5513b81

PROJECT MANAGEMENT/BUSINESS ANALYST

~ Business Process Improvement Project Leadership Six Sigma Certified ~

PROFILE SUMMARY

Highly accomplished Project manager with a verifiable record of managing complex business projects and exceeding expectations. Strong executive presence and demonstrated ability to communicate with, influence and build relationships with project-level and senior leadership both internal to GE and externally with customers. Extensive experience in developing and maintaining Risk applications for Underwriting, Portfolio Management, Fraud, Authorizations and Regulatory Reporting. Strong interpersonal skills, highly adept at diplomatically facilitating discussions, and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget.

CORE COMPETENCIES

Process Analysis & Redesign

Management of Cross Functional Team

Project & Delivery Methodologies

Project Management & Tracking

System Solution Architecture

Change Control Management

Budget & Planning

Cost & Resource Estimates

Project Risk & Scope

PROFESSIONAL EXPERIENCE

GE CAPITAL, Norwalk, CT 2006 – 2018

Business owner for the underwriting application (Workflow) focusing on strategic design, development, and operation of systems across multiple environments in 7 businesses. Managing a team of 2 Business Analysts.

Senior Risk Manager – Strategic Leader – Workflow (2014 – Present)

Develop creative strategies and solutions to spark an increased proposal hit rate while mitigating company risk.

Automate Risk approval levels integrating decision data into rule engine within the Workflow application.

Ensure compliance monitoring is in place, including processes for managing operational risk, in accordance with Company and regulatory standards.

Implement business vision, critical success factors and operating plans.

Oversee the development, implementation and execution of multiple projects ensuring scope, scheduling and resource allocations align.

Collaborate with Regulatory agencies to integrate functionality that adhere to data requirement (Basel III and FACTA).

Key Accomplishments

Systemized sign-offs for loan modifications resulting in increased fees $1.2+ million.

Implemented 150+ new data fields around leveraged lending for accurate reporting.

Facilitated data sharing between Workflow and Salesforce system to align all deal declines reasons increasing accuracy by 25%.

Led the segregation and conversion of Workflow data to 5 unique buyers.

Streamlined AML/KYC by integrating Actimize into Workflow, eliminating multiple systems/redundant processes.

Senior Risk Manager – Risk Controllership (2006 – 2014)

Served as a Risk owner for data accuracy within the underwriting and account management systems.

Effectively collaborated with risk partner teams to identify and evaluate business risks, internal controls that mitigate risks, and related opportunities for risk management

Consulted with business units to develop solutions to business problems, create, and oversee short and long-range planning to satisfy business objectives.

Evaluated the strengths and weaknesses of existing controls and provide business direction on risk mitigation within the risk appetite of the Business.

Key Accomplishments

Designed and implemented systematic tool to allow critical information audits increasing accuracy by 35%.

Developed systematic enhancement to match deals with one another impacting approximately 150 deals.

Subject matter expert for lean workout reducing booking errors by 60% and process timing by 80%.

GE CONSUMER FINANCE, Norwalk, CT 2000 – 2006

Led a team of 13 project managers.

Senior Risk Manager – Enterprise Initiatives

Developed and enhanced authorization, credit lines and fraud strategies.

Managed the implementation of new technology for authorizations and fraud with data processor First Data.

Ensured any risks to operating plan proactively communicated and mitigated.

Identified, developed, and gathered necessary resources to complete the project.

Key Accomplishments

Increased sales by $4 million using enhanced technologies at the point of sale to increase credit lines.

Decreased fraud losses by $80 million in 3-years due to new technology and fraud strategy implementations.

CHASE MANHATTAN BANK, New York City, NY 1999 – 2000

Project manager for all new acquisition products.

Assistant Vice President, System Liaison

Implemented marketing campaigns on both internal and external systems.

Liaised with third party vendors for the production of credit cards and balance transfers.

Managed all new account conversions.

PORTFOLIO INFORMATION CORPORATION, Darien, CT 1998 – 1999

Project manager for large bank projects as related to credit cards.

Assistant Vice President, System Liaison

Managed third party relationship with credit card processor First Data.

Developed cardholder pricing strategies, new billing statements and reward programs.

FIRST DATA CORPORATION, Darien, CT 1987 – 1998

Managed team of 5 project and service analysts.

Project Consultant

Managed credit card client’s project list and project priorities.

Worked with both client and internal IT staff to assign projects, stay in budget and complete on time.

EDUCATION

Bachelor of Science in Business Administration, International Marketing

University of Nebraska, Omaha, NE

CORPORATE TRAINING

GE’s John F. Welsh Leadership Development Center (Crotonville)

New Manager Development/Managing at GE

Project Management

Leadership Development Course

Negotiations

Commercial Loans to Businesses

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