Samantha King

404-***-**** ac8g3e@r.postjobfree.com

Education

·Bachelor of Science, University of North Georgia, May 2017

·Technology Leadership Certificate, University of North Georgia, August 2018

·Masters Business Administration, University of North Georgia, May 2019

·Related courses: Project Management, Strategy & Structure of Tech Ops, Human Side of Technology, Information Management

Skills

·Able to work independently and as part of a team

·Excellent communicator, proficient at explaining complex technical issues

·Gathering research and information to access situations

·Excellent analytical problem-solving skills and ability to organize

·Ability to type 85 WPM

Experience

C- Print Captionist, Student Disability Services, University of North Georgia, August 17 – Present

·Provide real-time captioning and transcription services for hearing impaired students through C-Print software

·Ensure server and client(s) communication via corresponding IP address

·Provide troubleshooting for SDS staff

·Code new and active students via Banner INB

·Provide knowledgeable customer service to faculty and students regarding accommodation memos

·Create and execute first year foundation orientation training modules

AMAC Coordinator, Student Disability Services, University of North Georgia, January 18 – present

·Point of contact for book orders, manage assistive technology accessibility and software training for students

·Research and evaluate emerging technologies and accessibility

·Setup remote captioning in classrooms & troubleshoot with SDS students

·Create, maintain and update knowledge base documentation for students and staff use

Note-taker Coordinator, Student Disability Services, University of North Georgia, August 18 – present

·Monitor note-taking site to warrant ADA compliance

·Log communication with students, note-takers and faculty regarding access

·Track completion of note-takers training, quizzes, contracts and status’ to warrant on-boarding protocols

·Code note-takers via Banner INB

·Supervise 150 note-takers via notes system and observing uploads

·Manually add/remove courses, note-takers, notes, students and link courses in notetaking site

·Provide detailed bi-weekly payment report of 150+ note-takers to Assistant Director

Technical Support Associate, Information Security, University of North Georgia, August 16 – August 17

·Research USG security policies to compile documentation and governance for UNG

·Work as part of team to ensure precise software assessments while tracking work orders via servicenow

·Interpretation to faculty/staff of security verbiage

·Software & risk assessments

·Risk management compliance (FERPA, HIPAA, GLBA, & PCI)

·Experience in project groups

Student Worker, Information Technology, University of North Georgia, August 14 – August 16

·Assist faculty/staff, via phone and email in timely manner using Active Directory

·Activate new devices and re issuable cell phones via Verizon Business site

·Track surplus devices via monthly report

·Track cost centers expenditures, locations and MIFI’s via Verizon Business site

References Available Upon Request

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