Customer Service Administrative Assistant
Resume:
Loretta Lackey
Reliable, quick learner, dedicated and loyal
Mineral, VA
***********@*****.***
To obtain a position that will utilize my knowledge and experience plus give opportunity for advancement. One of my most valuable attributes is that I have great customer and patient relations. I work hard at every thing I do. Another one of my most valuable attributes is that I am a team player as well as being very organized and detailed oriented. I have a variety of computer experience such as Microsoft Word, Microsoft Excel, Windows.
Authorized to work in the US for any employer
Work Experience
Office Administrator
Nokesville Heating and Air - Rixeyville, VA
June 2018 to July 2018
Schedule appointments.
answer customers inquiries.
Maintain customers files.
Input credits and debits into QuickBooks.
Processed customers payments in QuickBooks.
Pulled permits from various counties websites.
Office Administrator/ HR
MRE INC - Fredericksburg, VA
March 2015 to January 2018
In charge of running daily office needs and instructions from owner. Processed payroll general Excel and QuickBooks.
Answer multi phone lines
Maintain customers files
Bank deposits
Account receivables/Account Payables
Process credit card payments.
Reconciliation of accounts in QuickBooks.
Scheduled appointments and estimates.
Administration
Infinity Nursing - Richmond, VA
December 2014 to January 2015
Responsibilities
Medical records at the Fluvanna women's correctional facility. Administrative Assistant
Fab Renovations Inc - Fredericksburg, VA
May 2013 to September 2014
Office Administration/ Personal Assistant
• Answered Multi-Line phone system
• Scheduled appointments for estimates, and service repairs
• Prepared and organized customer files
• Payroll
• Faxed and Emailed estimates to home builders
• Prepared and designed layouts for kitchen remodels.
• Maintained all leasing contract for employers personal properties
• Made daily bank runs and deposits
Animal Caretaker
Fluvanna SPCA - Troy, VA
2007 to 2008
Responsibilities
Maintain records for new and old intakes feed and clean canine And feline area. Also was in charge of the ISO room for the sick or medication for the animals. Inventory Purchase Order Specialist
Quality Building Products
2004 to 2007
Prepare work order
• Prepared and sent our billing invoices
• Maintained purchase orders
• Organized and maintained inventory through company database
• Answered customer calls and addressed any concerns.
• Prepared and completed daily deposits
• Applied customer payments to accounts.
Data Entry Clerk
Save A File System - Manassas, VA
2003 to 2004
Save-A-File-System
• Prepared and organized customer files in alphabetical order and stored into storage area.
• Pulled records and refiled when files were needed. Medical Receptionist
Century Pediatrics - Woodbridge, VA
2003 to 2003
Provided frontline Administrative duties such as, answering phones, and filing
• scheduled appointments, and placed appointment reminder calls
• Knowledge of various Health Insurance Companies policies and procedures.
• Knowledge of preparing patient referrals and pre-authorizations.
• Prepared charts for next business day
• Verified insurance benefits
1.
Customer service
CSR, Trugreen Chemlawn - Lorton, VA
1999 to 2001
Assisted customers with their accounts
• Organized and maintained customer accounts that were over due.
• Placed collection calls.
• Posted payments to customer accounts
• Scheduled appointments for estimates and service
• Prepared and Completed daily bank deposits.
Education
Adult Education
Potomac High School - Manassas, VA
2005 to 2006
Skills
Quickbooks (2 years), Microsoft office (2 years), Excel (2 years), Front Office, Office Admin, Office 365, Front Desk, Bookkeeping
Certifications/Licenses
Driver's License
Assessments
Indeed Assessments are tests that job seekers can use to demonstrate their knowledge and abilities. Customer Service Skills — Familiar
Dec 2018
View my full results at: https://share.indeedassessments.com/share_assignment/tbts7gmzycl1rxqz Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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