Customer Service Nursing Assistant
Resume:
Rosalyn C Rowe
Lyndhurst, Ohio 44124
Phone 724-***-****
O B J E C T I V E
To obtain a position which offers opportunities for advancement. I have excellent communication skills as well as the ability to handle multiple tasks. I work very well under pressure and I’m a fast learner as well as an ambitious person. I am a team player who works well in groups but I also can perform my job responsibilities independently. W O R K H I S T O R Y
January 2018 - Present
Medical Mutual of Ohio
23700 Commerce Park
Beachwood, Ohio 44122
Assist medical providers and customers with the member’s insurance benefits and eligibility. Also advise medical providers with the status of submitted medical claims. November 2016 - January 2018
National General Insurance
800 Superior Ave
Cleveland, Ohio 44114
Assist policy holders with policy information process endorsements, payments and reinstate their policies if required. Assist independent insurance agencies with quotes and with policy technical assistance as well.
December 2011- November 2016
State Alarm Inc.
5956 Market Street
Boardman, Ohio 44512
Monitor businesses and residences for possible security breaches, fire issues or medical emergencies then communicate information to police, fire or E.M.S. dispatcher’s effectively so that they understand the nature of the issue. Assist customers with arming and disarming their system as well as resetting their monitoring device. August 2006 - December 2011
West Corporation
Customer Service Tier 2 Representative
5096 Niles-Warren Rd
Warren, Ohio 44446
Answered incoming calls from AT&T customers and assist them with technical or billing issues and make adjustments on billing statements if required. July 2005-July 2006
Cellular One
Customer Service Representative II
8089 South Avenue
Boardman, Ohio 44512
Assisted co-workers by giving them the answers to questions that they were not able to answer for a customer about their cellular service. Take supervisor phone calls and walk throughout the call center answering questions for fellow co-workers and give them one on one assistance if needed.
April 2003 - July 2005
Cellular One
Financial Services Collector
8090 South Avenue
Boardman, Ohio 44512
Made outbound calls to customers and answering inbound calls from them regarding their cellular accounts, collecting money owed on their accounts and restoring cellular service if it was suspended due to non payment.
January 2001 - March 2003
TelePerformance USA
Customer Service Supervisor
100 West Chester Boulevard
Austintown, Ohio 44515
Supervised a group of individual’s while they processed orders for customers for flowers. Followed up with representative and provided coaching tips after reviewing the call to ensure that the call flow was done accurately and handled in a professional manner. July 2000 - December 2001
Park Vista
Certified Nursing Assistant
1215 5th Avenue
Youngstown, Ohio 44504
Assisted elderly people with their daily activities such as giving them showers, helping them get dressed and helping them eat their meals.
March 1998 - June 2000
O'Brien Memorial HCC
Certified Nursing Assistant
563 Brookfield Avenue
Masury, Ohio 44438
Assisted residents with their daily activities such as giving them showers helping them get dressed and helping them eat their meals.
December 1996 - February 1998
Attorney James A. O’Brien
Paralegal
7337 Warren-Sharon Road
Brookfield, Ohio 44403
Prepared legal documents for court such as criminal complaints, land contracts, wills deeds and various other legal documents. Scheduled clients for appointments as well as answering phones and filing papers.
References Available Upon Request
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