Customer Service Data Entry

Mugahid Mohammed

****United ST,

Greensboro, NC, 27407

Email: *******.*@*****.***

Phone: 703-***-****

Career Objective:

Looking for a challenging corporation where I can further utilize my abilities, technical skills and capabilities, while extending my horizon towards learning and exploring, and can prove myself conductive for the corporation. Professional strengths:

• In-depth knowledge of LAN, WAN, Cisco Products, and network devices

• Solid knowledge of IP Networking, Routing Protocols and security

• Exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills Professional summary:

Organization: AT&T

Duration: Sep 2018 - current

Designation: Tier 2 Network Support Engineer -

o Receive customers call and email

o Network connectivity troubleshooting and support for end clients/customers, “state and non-state, government entities. “ o Supporting and troubleshooting Wi-Fi and Cisco routers, switches, EdgeMarcs. o Supporting routing protocols: Static, EIGRP, OSPF, BGP, RIP o Supporting BVOIP - MLAN, MRS, AVPN, VDNA, and IP handsets

Organization: Nournet (ISP)

Duration: Aug 2016 - 2018

Designation: Help Desk and Network Operations Center o Monitoring NourNet core network nodes as well as NourNet customer links and calling customers if any issue arises at their sites as well as receiving customer calls, Emails and opening tickets for their issues and resolving them in a timely manner. o Handle tasks of identifying, diagnosing, and resolving hardware and software problems o Responsible for assisting implementation, troubleshooting, and maintaining operations of network systems o Perform routine network maintenance checks as well as configure and manage printers,and another miscellaneous network equipment

• Organization: Alswilem Group

Jan 2016 – Aug 2016

Designation: CEO Secretary

o Schedule and organize the CEO appointments also Answer his calls and emails and other tasks.

• Organization: InfoFort

Duration: Apr 2015 – Dec 2015

Designation: Data entry supervisor

o Create and check the schedule and attendees, send daily and monthly reports to managers.

• Organization: Al-mohsin group

Duration: Jan 2014 – Oct 2014

Designation: Vehicle Tracking System Operator

o monitoring vehicles and drivers who exceeding the speed or taking long stops by software working with GPS devices Education:

Achieved Bachelor's degree in Telecommunication Engineering,

"Future university, Khartoum, Sudan, 2014"

• - CCNA Routing and Switching "certified".

• - Diploma in computer network design & administration.

• - ICDL - International Computer Driving License

Contact this candidate