Michelle McCray

**** ******** ****, ********, ** 30152 Home: 770-***-**** – ac8fza@r.postjobfree.com

Professional Summary

Qualified Customer Service Representative over 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Goal oriented with strong analytical and critical thinking skills. Exceptional leader talented at Motivation, Analytically thinking and Conflict Resolution. Technically-savvy with outstanding relationship building, training and presentation skills.

Ski11s

Strong team-building skills Reliability Problem Solving Communication Adaptability

Good knowledge of measurable tasks Information analysis

Computer literate Personable

Consistently meets sales goals Staff training and development

Work History

06/2018 To Current Sales Associate

Target– Carrolton, GA

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers.

Maintaining sales floor appearance.

Introducing promotions and opportunities to customers.

Superior product knowledge.

03/2017 to 05/2018 Customer Service Representative

Alorica – Kennesaw, GA

Answer customer telephone calls regarding existing accounts. Make requested policy and account changes.

Respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options.

Counsel customers on options for service and coverage.

Upgrade service and offer additional service packages or options.

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

04/2016 to 01/2017 Sr. Client Service Rep

Lending Point – Kennesaw, GA Researched accounts for sales. Achieved monthly sales goals.

Documented all accoutns accurately and truthfully.

Addressed discrepancies and processed credits and refunds

Successfully resolved over 50 percent of assigned Loan deficiency collections. Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.

09/2015 to 01/2016 Sales Floor Lead

HomeGoods – Kennesaw, GA

Scheduled and led weekly store meetings for all employees.

Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.

Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.

Interviewed job candidates and made staffing decisions.

Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times.

12/2014 Receptionist and Administrative Assistant Daniels Investment INC – Atlanta, GA

Processed commissions completed vouchers and calculated commission splits. Created marketing collateral materials. Assisted brokers with events outings and meetings.

Maintained broker profiles for social media and networking sites. Entered and maintained property listings.

Maintained prospect and call logs.

Education

Anticipated 2020 Associates Degree: Business

West Georgia Technical College - Carrolton, GA

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