Human Resources Manager
Resume:
ESTHER YOUTE
HUMAN RESOURCES MANAGER
To have a Human Resources Manager position that will allow me to use and enrich my experience in Human Resources/Recruitment and Management for an innovative and growing company.
• Over 10 years of combined and demonstrated experience in HR, Recruitment and Management;
• Good business acumen and experience in providing partnership, thought partnership, and coaching to all level of an organization - Experience in managing on site and remote team;
• Experience with developing, maintaining and executing on recruitment plan with a specific focus on technical positions;
• Experience with HR/People Management processes, procedures and tools – and how to modify and optimize them;
• Demonstrating proficiency in a variety of additional HR-related responsibilities, including in employee relations, employee engagement, change management, performance management, training and development, compensation, policies, and programs - Good knowledge of employment laws and practices In Quebec and in Ontario;
• Perfectly bilingual; French and English (oral and written) and good communicator;
• Great organizational, time management skills and attention to details. PROFILE
EDUCATION
MASTER OF SCIENCE IN ADMINISTRATION
BACHELOR IN SOCIAL WORK
Andrews University
2000-2004
COLLEGE DEGREE IN SOCIAL SCIENCES
Dawson College
1998-2000
HIGH SCHOOL DIPLOMA
École Secondaire Lavoie
1998
KEY SKILLS
10302 rue Tolhurst, Montréal (Qc) H3L
3A3
ac8fyl@r.postjobfree.com
www.linkedin.com/in/estheryoute/
Human Resources
Recruitment
Management
Talent Management
Training
Strategies
Payroll and Benefits
Performance Management
Employee Relations
Employee Engagement
Organizational Development
Coaching Mentoring
Succession Planning
HR Policies
Audit & Compliance
ATS/HRIS
PROFESSIONAL EXPERIENCE
HR TALENT ACQUISITION MANAGER
TELEPERFORMANCE CANADA, MONTREAL, QC - 2018-PRESENT Teleperformance is a multinational company. The company specializes in outsourced omnichannel customer experience management.
• Leads the Teleperformance Talent Acquisition Team in Montreal and provides leadership, direction and enables them to grow and develop;
• Act as a strategic partner to the business: builds and maintains proactive partnerships with client groups in order to better understand the business and manage recruitment needs and challenges, while offering solutions and tools;
• Establish a KPI dashboard to measure talent acquisition, onboarding and retention effectiveness;
• Establish, maintain and analyze metrics and measurement tools related to recruitment to ensure organizational needs are met;
• Able to coach and mentor team members "to success" through the process of understanding the needs and responsibilities of human resources within a large multi-national organization;
• Mobilize a team of 6 employees. Recruit and place 200 -/+ per month. GENERAL MANAGER – RECRUITMENT AND HR OPERATIONS
PURPLE LUXE MONTREAL, MONTREAL, QC – 2015-PRESENT
Purple Luxe is a premier online label of premium cufflinks. We also have a selection of fashion-forward shirts with more rounded cuffs for a distinctive yet feminine look.
• Develop and administer the business, obtain financing, manage material resources and operations;
• Manage all aspects of human resources: Outreach, Recruitment and Selection, Onboarding, Performance Management and Recognition, Development/Training and Off-Boarding
• Head of recruitment. Responsible for END TO END recruitment starting from sourcing, screening, interview coordination, setting salary expectation, follow-up till joining of candidates, building rapport with the candidates.
• Develop the necessary tools: recruitment process, employee manual, various letters and others;
• Develop the work plan of employees and subcontractors and trainees;
• Mobilize a team of 4 employees and 2 trainees. Serve 500 -/+ customers per year. ESTHER YOUTE
HUMAN RESOURCES MANAGER
COMPUTER SKILLS
ENGLISH: Advanced
FRENCH: Advanced
MS Office (MS Word, Excel, PowerPoint)
Mac & PC Environments
PROFESSIONAL EXPERIENCE (continued)
DIRECTOR, EMPLOYABILITY SERVICES
YWCA MONTREAL, MONTREAL, QC - 2010-2015
The YWCA Montreal is a non-profit organization dedicated to strengthening the economic and social roles of women, a portal to tailored services to support the personal development and leadership of women of all ages.
• Develop and administer employability services, obtain funding, manage departmental material resources and develop new programs;
• Manage all aspects of human resources and act as a strategic advisor to senior management, managers and employees;
• Full recruitment cycle - needs analysis, posting, processing of applications, writing and posting of job offers, evaluation of intermediaries, conducting interviews and hiring;
• Participate in the Job Training Fair and other events related to recruitment;
• Participate in the management committee and exercise an influence role with the organization. Represent the organization with different partners and internal and external stakeholders;
• Develop and maintain training programs;
• Participate in the proper functioning of an effective organizational structure;
• Mobilize a team of 17 employees. Recruit and place 300 -/+ per year. DIRECTOR, ENTREPRENEURSHIP SERVICES
YWCA MONTREAL, MONTREAL, QC - 2006-2010
The YWCA Montreal is a non-profit organization dedicated to strengthening the economic and social roles of women, a portal to tailored services to support the personal development and leadership of women of all ages.
• Develop and administer the entrepreneurship service, obtain funding, manage the material resources of the department and develop new programs;
• Manage all aspects of human resources and act as a strategic advisor to senior management, managers and employees;
• Full recruitment cycle - needs analysis, posting, processing of applications, writing and posting of job offers, evaluation of intermediaries, conducting interviews and hiring;
• Participate in the Job Training Fair and other events related to recruitment;
• Participate in the management committee and exercise an influence role with the organization. Represent the organization with different partners and internal and external stakeholders;
• Create a team of 3 employees. Serve 250 -/+ participants per year. LANGUAGES
TRAINING
Senior Professional in Human Resources (SPHR)
certification, HR Certification Institute -
(Certification in process)
Six Sigma Training, Teleperformance - (Certification in process)
Strategic Planning and Competitive Intelligence
Training, Competia.com
Business Analysis Training, Global Executive
Information
HR RECRUITMENT COORDINATOR
ADP CANADA, MONTREAL, QC - 2006
ADP Canada provided payroll services, human resources management and time & attendance solutions, tax benefits and more for business of all sizes.
• Pre-screen by phone and resume to find qualified candidates for interviews;
• Use behavioral interviewing techniques based on the analysis of the specific job requirements to assess the skills and performance of the candidates. Recruit and place 120 -/+ per year.
VOLUNTEER WORK
Technovation
The Governor General’s Canadian Leadership
Conference, 2008
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