Self-motivated, results-orientated, strongly dedicated and resourceful

Ibidunni Toyin-Odunbaku

***-* ********* ***, *******, Markham, ON L6B1N3 • 905-***-**** • *********@*****.***

www.linkedin.com/in/ibidunni-toyin-odunbaku-3544347b

Professional Summary

A self-motivated, results-oriented, strongly dedicated and resourceful professional seeking a rewarding position where my hard work, experience and education can benefit your company and its employees.

Skills

Customer Service

Human Capital Development

Employee coaching and training

Strong verbal communication

Contract negotiation

Employee relations and conflict resolution

Social Media

Onboarding

Operations Management

Interviewing

Team leadership

Occupational Safety and Health Administration

Performance evaluations

Networking

Accomplishments

Developed a "Bill delivery template" that increased revenue and enhanced optimisation in Ikeja Electric.

Won the CEOs Quarterly recognition and Rewards awards for emerging the Best Undertaking for the 3rd Quarter in 2017 and 1st quarter 2018.

Built remarkable community reputation of the company by improving service tremendously.

Earned positive contribution to business award in 2018.

Successfully trained over 30 new energy sales representatives over a 3 month time period.

Work History

AML Analyst, 09/2018 to Current

Promontory Financial Group - An IBM Company – Markham, ON

Investigate and assess customer alerted activity generated from the automated transaction monitoring systems to identify potential money-laundering and terrorist financing.

Conduct automated alert adjudication to close or escalate for further review. Request information as necessary from business units.

Engage in Transactional analysis, research and Procedural work in support of the Company's Financial service Clients.

Conduct reviews for AML/ Name screening Alerts, basic case Investigations, Sanctions / PEP Screening and Customer due diligence.

Undertaking Manager, 07/2017 to 06/2018

Ikeja Electric – Ikeja, Lagos

Executed the corporate vision of delivering best in-class service and exceeding KPIs and budget projections.

Addressed complaints to ensure time resolutions within compliance and safety standards.

Managed the daily performance of staff, engaging and inspiring the team in conforming to best practices in customer service and customer engagement.

Thoroughly conduct screening and interviews with the tenacity to bring the best and brightest to the organisation.

Conduct new employee orientation to foster positive attitude toward organisational objectives

Delivered results against a defined scope that included measurable performance indicators, strategic innovation, performance reporting, and human capital development.

Created a positive and motivating work environment where employees were provided with support and resources to develop for effective team building.

Resolved employment-related disputes through proactive communication.

Led comprehensive safety training for 30+ staff members.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

Financial Advisor, 07/2014 to 07/2017

ECOBANK Nigeria Limited – Ikeja, Lagos

Managed client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise a personalized financial plan.

Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each client’s individual needs.

Presented opportunity spotting (cross-selling of bank products) to enhance revenue opportunities and negotiated investment contracts to ensure a balance in value and risk.

Helped clients plan for and fund retirements using mutual funds and other options.

Boosted sales by 20% and exceeded sales target by employing consultative sales tactics and superior customer care.

Marketed business to increase customer base and grow revenue.

Performed due diligence and valuation processes.

Utilized diverse wealth management strategies to meet client objectives.

Branch Operations Manager, 03/2013 to 07/2014

ECOBANK Nigeria Limited – Ikeja, Lagos

Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.

Collaborated with the Financial Controller, Facilities Manager, IT Manager, and Human Resource Department to ensure operational excellence, best practice strategies, and compliance with the bank's goals and objectives. Responsible for mentoring and coaching employees and carrying out performance appraisals.

Performed compliance checks. Monitored, investigated and analyzed client transactions when flagged for unusual large, suspicious or anti-money laundering transactions.

Filed unusual transaction reports (UTR), Suspicious Transaction Reports (STR) on a weekly basis to the Global AML Department.

Trained employees on proper procedures and strategies to improve productivity.

Increased client and supplier satisfaction by solving complex issues with efficient resolutions.

Processed all invoices for vendor payments.

Managed confidential personnel records.

Distribution of various HR policies and activities to Reports.

Team Lead, Cash and Funds Transfer, 05/2012 to 03/2013

ECOBANK Nigeria Limited – Ikeja, Lagos

Supervised and approved daily transactions of 7 Branch Tellers.

Trained, Coached and mentored Tellers

Assisted customers in handling transactions including Cash Withdrawals, Deposits, Bank Drafts, Electronic money transfers, Remittances.

Groomed bank tellers in client facing roles to deliver exceptional customer service, and created effective policies to ensure cash loss prevention.

Utilised practical experience in the processing and controlling of the cash book.

Processed quarterly Vault and ATM audits with a zero error rate.

Coordinated daily cash reconciliation at a high-volume location.

Customer Service Representative, 08/2005 to 05/2012

ECOBANK Nigeria Limited – Ikeja, Lagos

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly in a fast paced environment.

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintained branch /Customer files in an organised and professional manner.

Education

Master of Science: Human Resource Management, 2016

University of Leicester – Leicester, United Kingdom

Bachelor of Science: Computer Information Systems, 2004

Babcock University – Ogun, Nigeria

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