Ali

DakDouk

Sales/Customer

Service

PERSONAL STATEMENT

A reliable, trustworthy and conscientious customer service who is able to multi-task, handle pressure, work as part of a team and most importantly inspire customers to make a purchase. With infectious enthusiasm and an inspirational style, I have used my extensive experience of the retail industry to develop superb organizational, problem solving and sales skills. I am an exceptional person who can explore new territories and push existing limits in the search for sales. I am currently looking for a suitable customer service opportunity with a company that will not only challenge my professionally but also allow me to develop my knowledge & potential further.

AREAS OF EXPERTISE

CUSTOMER SERVICE

Able to assist customer queries and help them solve the issues.

Saved the company thousands of dollars by effectively resolving claims and preventing losses.

Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Extensive knowledge of troubleshooting techniques and logical analysis of complicated problems

Strong, sound decision-making skills, good judgment and problem-solving skills

SALES

Good numerical skills with the ability to manually calculate costs without error.

Able to promote a store and its products through effective marketing activities like leafleting etc

Experience of working in a commission-based sales environment.

Able to accurately describe a product features and benefits to a customer.

PERSONAL

Always smartly dressed, articulate and presentable.

Ability to take ownership of issues and to work alone with little or no supervision.

Extremely organized with a high level of attention to detail.

Ability to respond to timeframes and deadlines with pace.

CAREER HISTORY

One Contact Center -Ortigas, Pasig

Arabic Email Chat Support (May 2016 - Present)– Responsible for ensuring customer satisfaction by handling questions related to the website via email.

Duties

Resolved customer email requests for assistance related to the store.

Forwarded requests as per escalation policy to higher level of support.

Arranged resolution of customer support issues that can’t be resolved by first line support.

Ensured all customer communications are professional, accurate, and timely.

Resolved requests related to billing and account issues, and some technical assistance.

Prepared technical content for inclusion in the support knowledge base.

Used support applications for recording and tracking problem.

V. Chick Co., -Kuwait City, Kuwait

Sales Manager (2006 - November 14, 2015)– Implement strategic goals for marketing campaigns. Strategized with senior management to market new products of consumer goods into traditional retail channels of distribution.

ACADEMIC QUALIFICATIONS

Lebanese International University - Bachelor of Arts in Communication

Personal Date

Date of Birth: February 03, 1990

Place of Birth: Kuwait

Nationality: Lebanese

Marital Status: Married

Language: Native Arabic & English

REFERENCES – Available on request

A. Sandoval Ave, Pasig, Metro Manila

Arezzo Place in Pasig.

+639*********

+639*********

ac8fvi@r.postjobfree.com

ac8fvi@r.postjobfree.com

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