Christopher Gilland, JD

ac8fq4@r.postjobfree.com 530-***-**** linkedin.com/in/gillandc

Orland, CA 95963

Experienced Learning & Development Professional

Agile, results-driven professional with 20+ years of comprehensive experience developing relationships with colleagues, customers, and leadership to provide learning and development solutions. A quick learner and proven problem solver with an analytical approach to solving problems. A dedicated professional with a desire to learn and to help others.

CORE COMPETENCIES

course development ● curriculum development ● project management ● instructor-led training ●new hire training ● eLearning ● micro-learning ● blended learning ● curriculum design ● interpersonal skills ● verbal & written skills ● ADDIE ● training ● leadership ● resource allocation ● collaboration ● MS Office ● Adobe Captivate ● needs analysis ● technological proficiency ● adult learning ● systems and software training ● SharePoint ● change management ● skill development ● customer service ● team building

EXPERIENCES AND ACHIEVEMENTS

BLUE SHIELD OF CALIFORNIA, Redding, CA

Senior Learning Designer

2000-2018

Designed, developed, and implemented collaborative learning environment to reduce paper use and increase skill adoption for electronic learning (system adoption)

Designed, developed, and implemented a concierge customer service program

Consulted with clients and developed solutions to meet their needs (job aids, eLearning, microlearning)

Coached and mentored a team of designers during a system transition (many systems to one ERP); interview, selection, training, and ongoing support of distributed workforce for company-wide conversion over five-year plus

Developed tools and templates to ensure consistency with project management, learning plans, curriculum design

Training Supervisor

Provided leadership and coaching for a training team responsible for new hire training and upskill training

Worked closely with supervisors and managers to ensure compliance with training requirements

Senior Trainer

Developed and delivered new hire training for various roles (from two weeks to eight weeks) with multiple levels of difficulty and complexity – Claims Processing

Audited training assignments to ensure quality work

Assisted with writing of instructional work processes (guidelines, workflows, procedures)

Classroom management and weekly reporting

Provided training and support for system conversion for PC training; responsible for location-wide support and 100% personnel trained

EDUCATION & CREDENTIALS

JD, Law, The Taft University System, Taft Law School, Santa Ana, CA

MBA, Business Administration, University of Phoenix, Phoenix, AZ

BS, Business Administration, University of Phoenix, Phoenix, AZ

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