Nancy Catherine Milo

***** ***** ****** ****. #*** - Ladera Ranch - CA - 92694

Cell 949-***-**** - Email ac8foi@r.postjobfree.com - www.linkedin.com/in/nancy-milo-6aa42148

CREDENTIALS

Self-Motivated, Resourceful, Analytical, Productive, Driven, Highly Professional

Shown ability to self-manage; responsibility for managing priorities & workflow

Flexibility to work within frequently changing priorities with energy and enthusiasm

Exceptional organizational skills; stellar attention to detail and follow-up

Strong awareness to time management and staying one step ahead

Skillfully meets deadlines in a high production nature of a time sensitive business

Excellent interpersonal and communication skills; both written and verbal

Creative and innovative team player as well as the ability to work independently

Proficient in MS Office applications; Word, Excel, Outlook, Internet Search, Data Entry

PROFESSIONAL EXPERIENCE

ALLY FINANCIAL, 2017 – 2018

Administrative Assistant – Lending

Provided administrative support to an elevated level, fast pace loan servicing/funding production department. Assisted funding department through proficient administration of customer loan servicing and completion of funding. Administered the set-up of funding department filing system, loan file reconciliation and confidential record-keeping of loan documentation. Research and reporting of funding production. Resolved questions and problems with supervisor. Effectively met deadlines. Maintained proper communication between funders, supervisors, and customers. Communicated effectively and professionally on all levels. Understood circumstances of various situations and made appropriate individuals aware for decision-making. Maintained work flow through making photocopies, faxing or receiving faxed information, and scanning documents. Checking voicemail and ad-hoc phone answering. Excellent working knowledge of PC/word processing. Accurate input ability and data entry.

MULLER COMMERCIAL REAL ESTATE, 2016 – 2017

Administrative Assistant – Real Estate

Coordinated and provided administrative and project support for commercial real estate office. Dealt professionally with brokers, tenants, property owners, both internal and external clientele. Daily job duties included setting up real estate files, creating and processing leasing agreements, sales contracts, addendums, terms of lease or sale, and commissions. Tracked and processed leases and sales of commercial real estate. Created marketing mailing lists, property profiles, and sent packages to prospective clientele.

ADVANCED BUILDERS, 2011 – 2016

Office Manager / Administrative Assistant

Effectively organized and coordinated office operations and procedures. Evaluated and managed team performance to ensure maximum effectiveness and cost efficiency. Trained and coached staff. Designed filing systems, and ensured filing is maintained and current. Established and monitored procedures for record keeping. Ensured security, integrity and confidentiality of data. Oversee adherence to office policies and procedures. Analyzed and monitored internal processes. Prepared operational reports and schedules to ensure efficiency. Monitored office supplies inventory. Effectively handled inquiries and customer complaints tactfully.

Construction Coordinator

Coordinated and provided project support for assigned project managers and superintendents. Maintained accurate construction documents and records of production to ensure completion of successful construction project on schedule. Dealt professionally with tenants, property owners, architects, both internal and external clientele. Daily job duties included but not limited to, setting up projects, creating and processing subcontract agreements, change orders, work orders, owner change order requests, processing insurance certificates, and creating and submitting preliminary notices, punch lists, and plan distribution. Tracked and processed RFI's and Submittals. Created and maintained organized and current project files. Provided project managers and superintendents with updated subcontractor and project information. Prepared notice of completion and completed project closeout documents. Coordinated all vendor activities efficiently to maintain schedule and budget. Successful construction project coordination for multiple managers.

Administrative Assistant, contract assignments, 2010 – 2011

DOWNEY SAVINGS & LOAN, 2006 – 2009

Administrative Assistant – Real Estate

Assisted the Vice President and senior management to resolve foreclosure issues. Successfully interacted with internal and external clientele to prepare properties for sale, and effectively manage the division's business practices. Administrative support with corporate correspondence, preparing and maintaining spreadsheets, maintaining vendor contract files and process invoices, processing check requests. Effective property management with order/review of title/appraisal, administration and payment of property HOA, federal tax delinquencies, insurance and fees. Establish and monitor the eviction process. Compile statistical data, research and update routine reports and databases. Manage 200+ emails and phone calls per day in a busy high-production office, always using proper email and phone etiquette. Responsible for event planning, conference calls, agenda preparation, coordination of corporate calendar, travel arrangements. Successful support for multiple managers.

MAMMOTH EQUITIES CAPITAL GROUP, 2005 – 2006

Administrative Assistant – Real Estate Brokerage

Assisted the sales team in marketing the real estate equity products to portfolio of commercial brokers and investors. Created marketing brochures, property profiles, and sent packages to prospective investors. Set-up sales meetings with realtors/brokers to advertise our real estate product. Assisted the sales team in maintaining a successful business relationship with brokers and investors. Maintained department databases, spreadsheets, and composed complex and confidential correspondence. Coordinated out-of-town conferences, and corporate travel.

WELLS FARGO BANK, 2000 – 2005

Administrative Assistant – Real Estate

Assistant to the Vice President of the Real Estate Lending Division. Provided support for sales team. Executed all data reporting to measure sales and service standards. Interacted with real estate brokers to establish and maintain effective business lending relationships. Supervised the standards in which the sales team performed and reported back to management. Coordinated weekly department meetings, conference calls, and calendars.

Administrative Assistant – Retail Banking

Assistant to the Retail Banking President and branch sales managers. Assisted in the development and achievement of sales goals and performance standards. Provided sales managers with tools to increase sales and customer service goals. Design sales and service reports and presentations. Performed problem solving for customer care issues and acted as information source for both internal and external clientele. Composed complex and confidential correspondence. Scheduled conference calls, monthly division meetings, corporate calendars.

HOME SAVINGS & LOAN, 1995 – 2000

Administrative Assistant – Real Estate

Administrative Assistant to the Vice President of the real estate lending division. Actively assisted in the development and marketing of new real estate loan products. Put this into action by marketing the loan products nationwide to over 200 newspaper publications. Entered loan pricing onto external internet websites. Researched and executed bank's real estate loan and consumer lending "pricing guide".

J.R. ROBERTS CONSTRUCTION, 1989 – 1995

Administrative Assistant – Construction General Contractor

Assistant to President and support for construction jobsite managers. Project coordinator for construction projects; from opening of construction bid to completion of project. Responded to requests and inquiries from subcontractors, lenders, and architects. Compiled and maintained sales analysis, project scheduling, and production reports. Prepared documents for the pre-negotiation of vendor contracts; prepared proposals and subcontract agreements for approval; composed and maintained spreadsheets.

AMERICAN SAVINGS BANK, 1984 – 1989

Administrative Assistant – Real Estate

Assistant to the Vice President of the real estate lending division. Actively assisted in the sales of foreclosed real estate assets. Executed all leases and subcontract agreements. Handled all property management. Assisted the team with development of land acquisition for investment purposes. Executed all leases and subcontract agreements. Handled all property management. Maintained successful business relationship with brokers and investors. Composed detained reporting, complex and confidential correspondence.

EDUCATION CERTIFICATIONS

CAL STATE UNIVERSITY FULLERTON C.P.S., Certified Professional Secretary

Business Administration, 2 yrs. MERIT, Sales & Service Training

LA SERNA HIGH SCHOOL

High School Diploma, 4.0 GPA

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