Administrative Assistant / Receptionist

Profile Summary

Versatile and collaborative professional, with a proven track record of success providing excellent customer service and fulfilling administrative duties. Recognized by peers and customers for sharp attention to detail and a willingness to learn. Committed to supporting teams and customers as an above-and-beyond contributor, and determined to succeed in a new and challenging role.

Core Skills and Competencies

Customer Service

Attention to Detail

Problem Solving

Verbal & Written Communication

Information Management

Administration / Clerical Duties

Continuous Learning

Commitment to Quality

Team Collaboration

Language Profile: English Spanish

Professional Experience

Concierge / Receptionist Amica Bayview Gardens Retirement Residence Nov 2013 – Present

Demonstrate strong skills in customer service and administration throughout 6+ years with this high-end retirement residence. Persevere in a high-expectations environment and maintain an excellent reputation among the resident base.

Front-Line Service: Uphold a world-class standard of professionalism when providing service to residents, potential guests, families and other stakeholders. Serve as a respectful and knowledgeable ambassador of the residence.

Administration: Attend to clerical tasks in a detail-driven manner, with tasks including registration, booking/scheduling of contractors, room service, ordering of supplies, written/verbal correspondence, redirecting of calls, and other tasks.

Inventory Management: Track, update and order front desk supplies, with care to secure supplies in anticipation of shortage. Notably participated in inventory counts for other departments by virtue of excellent attention to detail.

Time Management: Demonstrate resilience in attending to time-sensitive priorities, operating as primary contact and front desk representative, leveraging exceptional task prioritization skills to address and service multiple concurrent tasks and responsibilities. Maintain a reputation for efficiency, often taking on additional duties to become a more capable professional.

Site Security: Uphold the safety and security of the facility through careful tracking of individuals entering and departing the property. Communicates with emergency responders as needed, documenting incident reports to ensure appropriate records while leading monthly fire drills to ensure consistent business preparedness during emergencies.

Multi-Departmental Collaboration: Regularly engage departments including maintenance, housekeeping, transportation, dining room, marketing, and other functions sustaining the facility, functioning as front-facing community ambassador to guide visitors and assist prospects via phone and in-person inquiries.

Financial Administration: Proactively earned involvement in accounts payable and receivable activity, in addition to posting charges against resident accounts as required.

Problem Solving: Maintain resilience in addressing complex problems related to customer needs, facilities, inter-resident conflict, and other matters. Exercise good judgment in emergency situations, while adhering to legal guidelines.

Software: Utilize MS Office Suite (Word, Excel, Outlook, and PowerPoint) for day-to-day administration, as well as YARDI for financial processes.

Earlier Noteworthy Experience:

Administrative Support / Co-op Student Hilton Suites Toronto/Markham Conference Centre & Spa Jan 2012 – Jul 2012

Owner, Internet Based Business Entertainment Source 2009 – 2014

Store Coordinator WINNERS, TJX Companies Inc. 2005 – 2008

Formal Education

Hospitality Management Diploma – Hotel & Resort Centennial College – Toronto, ON 2012

Office Administration Certificate – General Centennial College – Toronto, ON 2010

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