Customer Service Sales

Nicole Fowler **** W. Cuyler Avenue #GE

Chicago, IL 60613

Mobile: 949-***-****

ac8fkt@r.postjobfree.com

SUMMARY

Results-Driven professional with a strong orientation in customer service and satisfaction. Able to work in fast-paced and time-sensitive environments

EXPERIENCE

Loan Processing Coordinator

August 2015-January 2019

Draper and Kramer Mortgage Corp.-Chicago, IL

Managed pipeline of 50+ loans while focusing heavily on quality

Worked file from application through funding with real estate agents, attorneys and title companies to ensure smooth and quick closings

Efficiently worked with borrowers and homeowner’s insurance agents to make sure of effective correspondence

Closely worked with underwriters, loan processors and loan officers to ensure quality of loans

Experienced in Conventional, Jumbo, FHA and VA loans both purchases and refinances as well as outside investor underwriting

Proficient in Encompass, Microsoft and Excel

Loan Coordinator

March 2015-August 2015

Guaranteed Rate Inc.-Chicago, IL

Worked on Transition Team to easily facilitate new sales team leaders to our process and turn times

Closely worked with underwriters and loan processors to ensure all items submitted were acceptable for sign off

Opened files at the time of submission and made sure title, appraisals, homeowner’s insurance and closing disclosures were all received and acceptable

Closed over 70+ loans each month

Experienced in Encompass, Paperless, Docu-Sign and Allregs

Correspondent Loan Processor

March 2012-February 2015

Intercap Lending-Aliso Viejo, CA

Worked closely with the DE Underwriter and broker liaison to purchase closed loans to sell them off and turn a profit

Reviewed and approved collateral to ensure compliance with government agencies

Daily locked in rates with Capital Markets

Completed uploads of all loans to systems for Fannie Mae, Freddie Mac, Ginnie Mae and USDA

Proficient in Encompass, D/U and LP

References available upon request

Contact this candidate