Lakia Robinson 610-***-**** ac8fk0@r.postjobfree.com

Lakia Robinson

Marcus Hook, Pennsylvania, 19061 • 610-***-**** • ac8fk0@r.postjobfree.com Dedicated and hardworking individual in pursuit of a position where I can utilize skills acquired from previous positions and personal experience and integrate them into a position within your company. With experience working within corporate settings, handling operational, organizational and clerical responsibilities. Ideally, I hope to integrate into a position where growth and advancement are handled on an individual basis dependent on my work ethic, personal development, and professionalism. CORE COMPETENCIES

Interpersonal Relations Adaptability Time Management Organizational Strategies Conflict Management Scheduling / Record Keeping Microsoft Office Suite Computer Literacy Typing Speed: 50wpm RELEVANT WORK EXPERIENCE

Good Family Support Services Inc. Philadelphia, Pennsylvania:

• Home Health Aide •

April 2017 – Present

• Assist clients with various daily living activities such as grocery, cooking, errands, and cleaning

• Use empathy and compassion skills to maintain a comfortable, non-stressful environment

• Assure all medications are taken at the appropriate times to promote a healthier lifestyle

• Monitor physical and mental conditions, documenting any changes in the health of the patient

• Provide all reports and findings to my employer and families of patients based on productivity and progress

• Assist team members on strategies I employee which produce the greatest response and results amongst patients

Greater Philadelphia Health Action Inc. Philadelphia, Pennsylvania:

• Medical Records Clerk • Call Center Support • Quality Assurance / Auditing Specialist • September 2009 – March 2017

• While employed, I obtained the Mental Health First Aid Certification to handle those suffering from mental health challenges or crises.

• Gather information by collecting data and acting as a liaison between registration specialists and physicians

• Draft assurance policies and procedures for staff by interpreting and implementing assurance standards

• Analyze and collect data by investigating patient complaints and non-conformance issues

• Use quality data collected to handle patient disputes, scheduling conflicts, and payment disputes

• Work with a variety of health professionals with implementing new ways to maintain and store documents better strategies when collecting, classifying, and retrieving the information

• Developed tools and procedures over my 8 years working that contributed to the improvement of tools and auditing efficiency.

Consortium Inc. Philadelphia, Pennsylvania:

• Medical Records Clerk •

• Ensure that the confidentiality of all medical records is maintained and secure

• Review and organize records checking for completeness, accuracy, and compliance with regulations

• Assist physicians with the retrieval of medical records and other patient information when needed

• Using the appropriate computer software, I would process patient admission, discharge, and business or government al forms by request

EDUCATIONAL HISTORY

South Philadelphia High School, Philadelphia, Pennsylvania

• High School Diploma •

2004

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