**** *. ******* ***** ****

Carrollton, TX *****

Phone: 972-***-****

ac8fj1@r.postjobfree.com

TONISHA C. TAYLOR

PROFILE Operations professional with functional experience in performing administrative and compliance related duties. Highly skilled in recognizing key risks and controls. Innate ability to act autonomously while being a team player. Strong analytical and quantitative abilities with a general understanding of data analysis techniques. Proficient in the use of MS applications including Word, Excel and PowerPoint. Areas of expertise include:

● Bank Regulatory Compliance/Quality Control

● Mortgage Default Servicing

● REO Pre-Marketing/ Property Preservation

● Vendor/Client Communications

● Government Claims Processing

EDUCATION Bachelor of Science, Business Management & Administration, GPA 3.5 Mount Saint Mary College, Newburgh, New York

PROFESSIONAL

EXPERIENCE

BANK OF AMERICA, N.A. Plano, TX August 2009 – July 2018 Quality Analyst

Civil Investigative Demand (CID) – Loss Mitigation Business Controls

● Built file infrastructure for Consumer Financial Protection Bureau (CFPB) examinations

● Created timeline analysis to reflect state required milestones for loss mitigation and foreclosure servicing files

● Indexed and compiled vital documents within scope review dates

● Conducted loan-level reviews to determine bank’s compliance with government regulations Centralized Quality Assurance – Government Claims Review

● Audited previously filed FHA claims for supplemental claim possibility

● Verified claims examiners’ decisions in accordance with HUD guidelines

● Ensured claimable expenses were accurately supported with documentation

● Reported findings and recommended revisions while tracking process gaps Attorney Network Firm Management – Desktop File Review

● Facilitated monthly training to deliver procedural updates and process changes

● Evaluated associate performance and provided developmental coaching

● Performed checklist assessment of attorney foreclosure, bankruptcy and eviction files

● Verified attorney firm adherence to bank policies and state specific guidelines

● Documented and reported discrepancies in legal proceedings Mortgage Servicing Specialist II

VA-REO Pre-Marketing

● Managed property preservation activities on VA-REO assets including, inspecting, securing, ordering evictions, administering cash for keys, and maintaining property preservation

● Facilitated agent and vendor activities to ensure compliance with state guidelines

● Reviewed code violations and repair assessments as well as approved repair bids FHA Claims

● Filed government claims to redeem lender losses on FHA foreclosed properties

● Analyzed attorney invoices, primary mortgage insurance payments, and foreclosure fees to identify claimable expenses

● Reconciled outstanding foreclosure fees and perfected claims packages with supporting documentation

2 Tonisha Taylor

NOTABLE Bank of America Global Recognition Program

● Awarded “Top Performer” for exceeding monthly production goals

● Presented with multiple certificates of recognition for file accuracy and attention to detail

● Attained “Bronze Award” for coaching and instructing associates on new processes

● Received numerous cards of appreciation for training efforts and willingness to assist others COMMUNITY

ENGAGEMENT

Bank of America Community Volunteers

● Minnie’s Food Pantry

● Meals on Wheels

● North Texas Food Bank

● Back to School Drive

● Toys for Tots

TECHNICAL

SKILLS

● Equator

● SharePoint

● Home Base

● Discovery

● Black Knight LoanSphere

● Document Management Portal

● AS400

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