NITIN CHAUHAN

Dallas, TX, USA

701-***-****

ac8fie@r.postjobfree.com

www.linkedin.com/in/nitin-chauhan8

Summary

Experienced IT Project Manager having 13+ years’ experience, handling the client AT&T from last 12+ years with excellent project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talents include ITIL/ITSM, Agile methodologies, Supporting applications hosted on Amazon Cloud using EC2, S3 options, various AWS Dev tools and container services.

It includes Integration of Legacy and AWS environment with Service Now, CA Release Automation, BMC Remedy, microservices concepts like Kubernetes, Docker, Kafka, Kubernetes, Docker and Jenkins using DevSecops, CI/CD terminologies. Key targets being Auto Resolution, one touch deployments. Integrating APM tools Cisco AppDynamics, CA Introscope, Splunk. Well versed in Project financial aspects, portfolio management, Disaster Recovery, Risk Management and Client management.

Skills

Process Skills

ITIL, ITSM, Agile, Scrum methodologies including Release, Change Management, Problem and Incident Management

CI/CD, Devsecops/Orchestration tool

ServiceNow, CA Release Automation, Jenkins, Ansible, Kubernetes, Docker, SonarQube

Cloud Technologies

Amazon Web services – IAM, EC2, S3, Glacier, VPC, Cloud Formation, ELB, Code commit, deploy, build, pipeline, ECS for Kubernetes, Lambda

Databases

Oracle, Teradata, MongoDb

Alerting Tools & Utilities

BMC Patrol, Microfocus Sitescope, Nagios, Business Objects Reporting

Application Performance Management Tools

Cisco AppDynamics, CA Introscope, Splunk, Glow root, Prometheus, Grafana

Language

Unix Shell and Pert scripts, JCL, COBOL

Ticketing Tools

BMC Remedy Ticketing and Change management, JIRA

Scheduling Tool

IBM Tivoli Workload Scheduler, CRON, Control-M

Experience

1)Organization Name : Tech Mahindra Ltd

Client : AT&T Inc.

Project Name : TB-PAS-SDE

Role : Service Delivery Manager

Team Size : 60 (Onshore/Offshore)

Duration : March 2012 till date

Technology used : Amazon Cloud(EC2, Storage options, VPC, developer tools etc.),Unix Linux shell/Perl scripts, Service Now, CA RA, Jenkins, docker, Kubernetes, BMC Remedy, Patrol, SiteScope, Nagios, IBM TWS,Application Performance tools like CA Introscope, Splunk, Cisco AppDynamics, Dynatrace, Prometheus, Grafana

Description of the Project:

This project is a Tier2/3 application support and enhancing mission critical business services applications of AT&T which are running on Legacy Linux, Unix Servers and hosted on AWS environment. This includes integration of tools on Legacy and AWS environment like Auto Resolution via Service Now, deployment automation via CA RA, includes implementation of DevSecops, CI/CD terminologies like Jenkins, Ansible, Kubernetes, Docker, SonarQube, provide the permanent fix within the SLA. With changing world, adapting the new technologies of chatbots, Auto Health Checks.

As a Service Delivery Manger, responsible for

Implementing ITIL/ITSM, Agile methodologies, like Requirement gathering, Change, Release, Incident and Problem management, Disaster Recovery plans and risk management.

Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions

Manages Project portfolios, assist in RFP (Request for Proposals), Budget/Pricing estimations for new work.

Delivering End to End transitioning of new applications, requirement capturing from the clients, like technologies used, SLA definitions, staff requirements, onshore/offshore model planning, BCP plans etc.

Managing relationships across the global organization at multiple levels, Identifying and addressing customer needs by developing and sustaining extensive customer relationships using networking, negotiation and persuasion skills to identify and offer potential new service opportunities

Possesses expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools

Liaise between End users, Developers, Architects, DBAs and all other stakeholders regarding the analysis, design, testing for application development to ensure optional operational performance that meet business needs.

Manage and Drive the application design and requirements gathering sessions, prioritized and estimated and that the team fully understand what needs to be delivered.

Develop executive level dashboards for I.T leader of both the parent company and the client like Exec Directors/AVP/VP’s regard status of project for various milestone

Perform system and application configuration and management. Provide level 2/3 customer support of tickets assigned to the CA RA/ ServiceNow team

Participating in Customer satisfaction program to achieve the target score

Document technical architectures that could be clearly understood and immediately used by developers to construct code and unit test

Works within IT, cross-functionally and with vendors, in order to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements to the website applications

Maintains issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues and projects

Maintain the Financial aspects of the project, keeping in mind the budget pressures and productivity gains shown to the clients

Responsible for overseeing the Quality procedures (CMM Level 5/TL9000/ISO9001) related to the project.

2)Organization Name : Tech Mahindra Ltd

Client : AT&T Inc.

Project Name : U-Verse Wholesale Billing (Mainframe)

Role : Team Lead

Team Size : 20

Duration : Oct 2006 – March 2012

Technology used : IBM Z/OS, JCL, COBOL, SPUFI, Control-M, DB2, Teradata Warehouse with utilities like BTEQ, TPUMP, FastLoad, FastExport, BMC Patrol, Change and Trouble Management, IBM TWS

Description of the Project:

This project was an Enhancement project for few Mission critical business application of AT&T named CRIS, EDWAMI, and ECM which were running on IBM Mainframe boxes. Enhanced various features as per the client requirement and also maintain the availability of the applications 24*7, if any production, resolved instantly with coordination from and also provide the permanent fix for that bug and provide the relevant documentation to the Production team.

As a Team Lead, responsible for

Analysis of the specifications provided by the clients

Design and Development

Enhancing the application module wise as per the client

Coding using JCL, COBOL

Testing - unit testing & integration testing

Participation in the Root Cause Analysis calls to restore the outages in coordination with the production team.

Keep track of all the bugs and make sure of timely resolution

Responsible for overseeing the Quality procedures related to the project.

Education and Training

Master of Computer Application (Honors Degree)

University of Rajasthan

Bachelor of Commerce

University of Rajasthan

07/2005

06/2002

Certifications - Vendor ITIL V3(2011) - Foundation Certifications

Tech Mahindra Internal trainings on

Project Management Professional (PMP), Microservices, Kubernetes, Devops, AWS,

DevOps

Accomplishments

Achieved 20% Project Productivity gains on year basis.

Achieved Target of Implementing Service Now on 40 applications in 2018, reducing the problem ticket count by 70%.

Achieved one touch deployment of targeted 20+ apps via AWS Dev tools.

Achieved the target of 20+ mission critical apps per year for CI/CD, CA RA Automation

Scored the targeted Customer satisfaction score of 8+ (out of 10)

Achieved desired Net promoter score from the client.

Responsible for having the trained staff with the emerging technologies(Microservices, Devsecops, CI/CD)

I do hereby declare that the above statements mentioned in my resume are true and correct to the best of my knowledge and belief

Thanks

Nitin Chauhan

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