Marisa Fong

Newmarket, Ontario

Phone: 905-***-**** (m)

Email: ac8fbp@r.postjobfree.com

OBJECTIVE

To apply my experience in customer relations and service excellence

Seeking a role to further develop my customer service skills

QUALIFICATIONS

Quick learner and resourceful to the needs of the customer and staff members

Excellent organizational, time management, strong interpersonal and communication skills

EDUCATION

George Brown College – Honors Bachelor of Business Administration – Hospitality Mgmt. 2017 – present

George Brown College – Diploma - Hospitality, Tourism and Leisure 2014 – 2016

WORK EXPERIENCE

September 2016 – present: Guest Service Representative at Upper Canada Mall

Provide directions/information, answering questions and performing tasks and services assigned

Responsible for open/close kiosk, access safe duties, count cash floats, ensure all POS reports are printed

May 2018 – August 2018: Front Desk Agent at Banff Centre for Arts and Creativity

Check in and out hotel guests, assign rooms using VisualOne system, act as Switchboard operator

Process payments by major credit cards, debit cards or cash upon checkout

June 2013 – August 2016: Town of Newmarket

Recreation Monitor – Managed the municipal recreational youth center and associated staff; assisted with day-to-day activities and program registration; responsible for open and closing facilities

Event Attendant – Managed special events, parties and activities; ensure events are in a safe environment

June – August 2015: Banquet Server at Berkeley Events

Provide service to patrons for weddings, corporate events in a fast-paced environment

Served appetizers and entrees to guests at events; ensured service to patrons was quick

AWARDS/ACHIEVEMENTS/CERTIFICATES

Smart Serve certified 2014

Lifesaving Society, Ontario

Lifesaving Instructor/Standard & Emergency First Aid (CPR C) 2018

Assistant Water Safety Instructor 2012

National Lifesaving Society Certification (NLS) 2012

Newmarket High School

Award of Excellence for Hospitality & Tourism 2014

Recipient of Aramark’s Award of Excellence 2014

Link Crew Leader – new student welcoming committee 2011 – 2013

Relay for Life, Captain 2011 – 2012

REFERENCES

Available upon request

Contact this candidate