CURRICULUM VITAE

Giovanni Crisafulli

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Address: **** ******, ********, ** – J4Y 3G6

Phone: 514-***-****

Email: ac8fbo@r.postjobfree.com

Languages: English, French, Spanish, & Italian

Vast experience & expertise in positions in the Manufacturing, Real Estate, Telecommunications, Retail Industry, and Distribution. Managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs. Areas of expertise include:

• Team Management • Stakeholder and Client engagement

• Project Management • Process Workflow design

• Process Implementation • Incident Management & Resolution

• ITIL – Incident Management • Competence Development & Innovation Education

Bachelor of Commerce from Concordia University

Certified in Management Information Systems

1989 - 1992

Employment

Veritiv 2017 – Present (https://www.veritivcorp.com) IT Business Analyst, Program Management Office

Work closely in supporting Cross Functional Business Leads, IT Developers, Quality Assurance and system users. Focus on projects, system enhancements and project enhancement that will increase the efficiency of the company. Provide trouble-shooting role in support of existing applications working closely with IT Developers.

• Identify business needs of stakeholders to help determine solutions to business & financial problems

• Capture and execute through JIRA all new projects; business requirements; enhancement; UAT testing; and deployment

• Manage assigned project activities to meet timelines, budget, and stakeholder requirements/quality set out in the approved Project Charter, schedule, and other plans

• Analyze business requirements as they relate to programming & process enhancement by working closely with users, management, and IT groups to come up with innovative solutions through windows custom applications, Mainframe (Compass), or process modification

• Provide timely report activity status to Program Manager covering test, quality and time plans achievement & challenges

CURRICULUM VITAE

Giovanni Crisafulli

2/3

Aldo Group 2012 - 2015 (www.aldogroup.com)

Import/Export Business Analyst, Merchandise Systems, Aldo IT Provides Service Incident Management for the ALDO Group Freight tracking and Import/Export processes within Aldo IT Department. Responsible for conducting analyses, data processing and assisting with process redesigns. Seeking project lead roles to focus on full lifecycle implementations of business service management applications.

• Service Management on Oracle Retek Merchandise as per project requests and service support

(Ticketing resolution & life-cycle management) through the use of JIRA

• Lead & participated cross functional testing within Retail; Wholesales; International; E-Commerce

• Co-ordinate between support provider groups for incidents requiring multi-vendor engagement

(IBM, Custom Brokers, Freight Forwarders).

• Participate daily readiness on Aldo major systems (Retek; PeopleSoft; POS)

• Actively involved in bi-weekly BA meetings within various areas for Project Scope reviews.

• Project Mgmt activities in project planning & status reporting on Oracle Retek Merchandise

• Service support lead for Freight Forwarders/Custom Brokers on IT related issues

• Provide technical assistance to identify, evaluate, design, and validate business processes Ericsson AB 2008 – 2011 (www.ericsson.com)

Business Analyst Consultant, Region Northern Europe & Easter Asia Within the Northern Europe region, supported the operations team with the preparation and consultation of business analytics and reports.

• Report generation of key performance indicators & measurements aligned on business requisites

• Consolidation and preparation of head count analytics such as reports on job classification, gender, countries, employees’ grouping; employees’ cost

• Build customized reports to support the management of unit cost center, budgets, forecasts, expenses and investments that demonstrated savings and efficiencies Kraft Canada Inc. 1997 – 2007 (www.kraftfoodsgroup.com) Business Analyst, Methods & Applications, Operations Finance (2003 – 2007) Advise & counsel Finance Leadership Team in support of achieving business & financial commitments.

• Challenged business processes, promoted continuous improvements, & responsible for System Development Projects that are implemented across department as well as training activities.

• Coordinated & participated with IT organization in the development of new enhancements

• Supported & involved in every revised forecasting as relates to coordination of Essbase models

• Manage & coordinate Supply Chain AS400 System enhancements, including environment setup, test cases preparation, user coordination, data analysis, and user acceptance testing

• Participated in Sarbanes & Oxley (SOX) implementation along with the quarterly review for the PRISM manufacturing AS/400 environment & for Essbase Forecast Model. Main Achievements:

• 1 headcount reduction by redefined corporate executive reporting tool through custom application

• 30 hours monthly savings by streamlined accounts payable monthly activities through automation & creation of custom application

• 40 hours monthly saving by developed & implemented Finished Goods Inventory Reconciliation Reporting

• ABCD Award (Above-Beyond-Call-of-Duty): 2007 (Nabisco Grocery Divestiture); 2006 (Finance System Enhancements); 2005 (LifeSavers Confections Divestiture); 2004 (Product Structure Change Initiative) CURRICULUM VITAE

Giovanni Crisafulli

3/3

Senior Financial System Analyst, Methods & Applications, Operations Finance (1998 – 2003) Managed internal development projects through its entire cycle for a successful conclusion according to plan time frames and budgets accommodating all functional areas of Operation Finance. Analyzed, executed and controlled existing processes that ensure the integrity of the Essbase financial models Financial System Analyst, Methods & Applications, Operations Finance (1997 – 1998) Participated on the conceptual design & development of new financial Essbase model. Administrated the data loads, data integrity, and first level support to all the manufacturing analysts. Participated in implementing the new Essbase Financial models.

Standard Life 1992 – 1997 (www.standardlifeinvestments.com) Systems Specialist, Asset Management, Real Estate (1995 – 1997) Provided Executive Mgmt reports on historical, current, and future portfolio financial results. 2nd level support in assembling the feasibility studies on potential/actual foreclosures, sales of properties, and on new renovation projects with the use of a valuation software package. Administrative Analyst, Property Management, Real Estate (1992 – 1995) Analysed, verified, & revised the operating budgets of all Standard Life's asset properties in Canada. Supervised, maintained and enhanced the GST and Con-Vista payroll accounts for Standard Life's asset properties across Canada. Also, provided additional testing support for the System Analyst. Training and courses

2013 Service Management & ITIL Aldo

2012 Project Management Aldo

2006 Creativity and Lateral Thinking MICA Mgmt Resources 2005 Think on your Feet MICA Mgmt Resources

2004 Getting Results Without Authority MICA Mgmt Resources 2003 Effective Communication MICA Mgmt Resources

2002 Project Mgmt MICA Mgmt Resources

2001 Problem Solving & Decision Making Action Mgmt Associates 2000 ESSBASE 5 Fundamentals Clarity Systems

2000 7 Habits 360 Profile Action Mgmt Associates

1998 Business Objects Kraft

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