Project Manager
Resume:
(C): 289-***-****
(E): ac8fbn@r.postjobfree.com
LISA DACRUZ
PROFESSIONAL PROFILE
● Experienced and driven Project Manager/Senior Program Control Officer with over fifteen years of progressive project management experience in various industries within the private and public sectors. Efficient and organized with a proven ability to manage multiple concurrent projects, which are high in complexity, strategic importance and regulatory
● Exceptional skills in the initiation, planning, controls, execution and closing of projects
● Expert in the development and management of detailed, complex and integrated program and project schedules, identifying schedule risks, constraints, inter and external dependencies and critical path deliverables
● Solid skills in the development, tracking and reporting of project and program budgets in excess of $70M
● Outstanding interpersonal and communication skills with a proven track record in effectively interacting and communicating with project team members, clients, vendors and Senior Management
● Solid understanding of Project Management methodologies including; PMBOK, COBIT PO10, and SDLC. In depth knowledge of project management tools and software such as Enterprise Project Management (EPM), Microsoft Project, Clarity, Great Plains Project Accounting and Personal Data Keeper
● Confident, decisive and energetic with excellent analytical, judgment and problem solving abilities and adept at juggling multiple tasks in a high-pressured and fast paced environment EMPLOYMENT HISTORY
Ontario Lottery and Gaming Corporation Jan 2012 – Aug 2018 Project Manager
Responsible Gaming Program (May 2016 – Aug 2018)
The Responsible Gaming Program consisted of two projects; Common Self-Exclusion Phase 2
(CSE P2) and Prize Disentitlement (PD), that were initiated to satisfy regulatory requirements. CSE P2 provided the tools and processes to provide customers with the ability to self-exclude from one or more lines of businesses at the time of registration. PD focused on implementing tools and processes to disentitle jackpots won at the time of winning to individuals deemed excluded from play either by self-exclusion or mandated exclusion based on one or more exclusion categories identified by the AGCO
Responsibilities:
Worked with key stakeholders to define, document and approve project scope, Business Case, project plan, resource plan and budget. Responsible for reviewing and facilitation of approvals for all project related artifacts, including but not limited to Business and Technical Requirements, Solution Assessment, Statement of Work(s), Change Requests
Provide project management oversight/coordination on all aspects of project delivery and management of scope, resources, schedule, budget and change. Lead cross-functional project team, consisting of internal and external resources and stakeholders to deliver goals and objectives of the project within approved plan
Facilitation of detailed planning sessions to develop Project Schedule. Development and on-going management of Schedule, Resource Plans, Risk Management Plan, Issues & Decisions Log, Communications Plan, Change Control Plan
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Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization. Responsible for the development and presentation of status reports for internal and external reporting requirements
Facilitate Team Meetings, Working Management Meetings. Participate in monthly Steering Committee Meetings and prepare update reports accordingly
Responsible for development and facilitation of approvals for all gate/phase closure requirements in alignment with OLG Project Management Processes Portfolio Management OLG Core Projects (Jun 2016 – Mar 2017) Responsibilities:
Work with Program / Project Managers to identify critical milestones within all projects that fall within OLG Core projects
Develop and maintain an Integrated Program level schedule to report on critical milestones and key supporting deliverables. Follows up on changes to plans and updates IP to reflect changes
Development and delivery of Executive level reports on the portfolio and progress of the initiatives and effectively communicate project information to senior management and PMO Charitable Gaming Program (Jan 2012 – Apr 2016)
The Charitable Bingo & Gaming Revitalization Initiative (cGaming) is a government mandate aimed at revitalizing a declining industry, with the objective of generating more money for local charities. cGaming is developing and offering new products and technologies - like electronic bingo and other games – in order to satisfy the mandate and achieve the objective Responsibilities:
Following OLG Project Management Processes and Methodologies, provides support to the Program Manager and Project Managers on cGaming in the initiation, planning, execution, controlling and closure phases of the program and sub-projects
Development and management of the integrated cGaming Program schedule. Lead the planning and development of the individual sub-project schedules and provide on-going management of all project schedules, including 3rd party vendor schedules. Responsible to identify key milestones for integration into the cGaming program schedule and into the OLG Modernization program, develop milestone and dependency and diagrams, management of internal and external project dependencies and the critical path
Conduct weekly detailed analysis on schedules to identify potential schedule risks and constraints and develop schedule variance reports with commentary. Ensures that schedule risks and potential impacts to schedule are communicated to Program Manager in a timely manner
Analyze program and project deliverables and estimated work effort to ensure sufficient resourcing to deliver within committed timelines and communicate any resource risks, constraints or requirements. Prepare program level resource plan and provide updated forecasts on a monthly basis. Prepare utilization reports and provide variance analysis with commentary
Contribute to the development of Program level artifacts, including but not limited to Charter, Business Case, Program Implementation Plan and Resource Plans. Review of all project level artifacts to ensure accuracy, completeness and alignment to program direction and scope
Supports Project Managers and Program Manager in the development of change requests, assesses impacts to budget, schedule, resources and objectives. Supports the Program Manager through the change control review and approval process
Responsible for the phase and gate close out process, including facilitating lessons learned sessions, preparation and presentation of relevant artifacts and obtaining necessary approvals
Responsible for program status reporting, including status reports for executives, bi-weekly status report for PMO and monthly Steering Committee update reports. Contributes to the development of reports and presentations for the OLG Board, AGCO, CGAO and OCGA Resume – DaCruz, Lisa Page 2 of 6
Prepare for and facilitate Project Management team meetings and bi-weekly Team Lead meetings. Prepare for and participate in Steering Committee and Working Group Committee meetings. Prepare and distribute all meeting minutes and follow up on action items
Established program central repository and provides on-going management of the repository to ensure documents are being stored appropriately. Manage and maintain program risk log, change control log, issues and decisions log. Participate in program level risk assessment reviews led by Enterprise Risk Management group
Provides coaching and mentoring on project management best practices to Program Manager, Project Managers, vendors and project team members. Assists with the on-boarding of new PCOs to OLG
Ontario Teachers’ Pension Plan Aug 2011 – Jan 2012 Senior Program Control Officer (Contract)
Responsibilities:
Contribute to the development of the Program Charter and Sub-Project Charters and assist in the facilitation of business, IT and ePMO Charter review process
Development of detailed integrated program and sub-project schedules, including facilitating planning sessions to establish work break down and product break down structures
Analyze project deliverables estimated work effort to ensure sufficient resourcing to deliver within committed timelines and communicate any resource requirements
Prepare project monthly accruals and monthly effort utilization reports Scotia Bank Feb 2011 – Aug 2011
Senior Project Control Officer (Contract)
Responsibilities:
Assist in development and maintenance of detailed project schedules from IT and Business and integration into the Integrated Program Plan, including coordination of planning sessions, management of project dependencies and the on-going reporting of project deliverables against plan
Assist with managing annual project budget exceeding $18M (capital and expense), including the reporting of actual costs against plan, variance analysis reports, identification of accrual requirements and establishing forecasts on a monthly basis
Responsible for preparing all external resource related SOWs and Work Authorizations, including ensuring appropriate approvals and confirming requests are within budget
Responsible for the maintenance of the centralized project repository (SharePoint), Change Control log, Risk log, Issues and Decision logs
Document and distribute meeting minutes and follow up on action items RBC Jun 2010 – Nov 2010
Senior Program Control Officer (Contract)
Responsibilities:
Development of detailed project schedules from IT, Business and vendors and integration into the Integrated Program Plan, including coordination and facilitating planning sessions, development of milestone and dependency diagrams, management of internal and external project dependencies and the identification and management of the critical path, and the on-going reporting of project deliverables against plan
Development of detailed project and program resource plans and identifying any resource constraints
Assisted in ensuring compliance with and alignment to RBCs Project/Program Management Framework
Responsible for program status reporting, including schedule variance reports, scorecards and preparing weekly metrics status reports for executives and identifying any risks/issues and recommendations for mitigation strategies within the program schedule Resume – DaCruz, Lisa Page 3 of 6
Toronto Hydro Electric Systems Ltd. Oct 2006 – Apr 2010 Senior Program Coordinator/Project Manager,
Smart Meters Program Management Office (Contract)
The Smart Meters Implementation Program consisted of the deployment of Smart Meters to all residential customers, development and implementation of related technologies (AMI-MAS, ODS, ESB, Web Presentment, enhancements to existing Customer Information & Billing system) and business processes to support the implementation of Smart Meters and enable billing of Time of Use Rates and inter-connect to the external IESO Meter Data Management Repository Responsibilities:
Development of detailed project schedules from IT, Business and vendors and integration into the overall Smart Meters Program Plan including coordination and facilitating PBS and WBS workshops, development of milestone and dependency diagrams, management of internal and external project dependencies and the development and management of the critical path, and the on-going maintenance of program/project schedules reporting of project deliverables against plan
● Responsible for all program related reporting including, but not limited to, Corporate PSRs, IT&S PSRs, Monthly Operations reports, IT management reports, Steering Committee packages and Scorecards. Documentation, communication and management of estimating assumptions, constraints, risks and reporting schedule status of deliverables
● Review and preparation of change control requests, assessed impacts to cost, schedule and resources and prepared recommendations to management. Provide ongoing monitoring of change request log
● Contributed to scope definition and provided on-going scope control. Participated in meetings with Sponsors and Stakeholders to obtain agreement on scope, requirements and timelines
● Financial Management of annual program budget exceeding $30M in capital funding, including the management and reporting of actual costs against plan, variance analysis reports, identification of accrual requirements and establishing forecasts on an annualized, monthly and program lifecycle basis
● Development of program organizational structure, identifying and documenting project team roles and responsibilities. Prepared resource plans and assisted with the recruitment of project team members
● Assisted with the development of Program Charters, Business Case, Benefits Realization, Program Management Plan, Risk Management Plan, Resource Plans, E&C plans and Stakeholder Management Plan
● Prepared for and participated in program and project audit requirements and ensuring adherence to all Corporate and IT&S PPMO processes and requirements
● Facilitation of risk management sessions and provide on-going support in the identification, mitigation and management of program risks
● Responsible for the project phase and closure processes, including facilitating lessons learned and development of all closure reports
● Responsible for the management of program repositories (SharePoint, Clarity and shared drives) and primary contact for program communications and information dissemination RBC Apr 06 – Oct 06
Sr. Program Coordinator (Contract)
Responsibilities:
Assisted in the development and management of integrated program schedule, identification and management of critical path deliverables, on-going reporting of deliverables against plan, including schedule updates in EMP and communication of schedule risks. Ensured compliance and alignment to PMF
Assisted in the development of the program charter, program management plan and risk management plan
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Contributed to the identification of project issues, assumptions and constraints. Responsible for the tracking, reporting and escalating project issues, including providing assistance in assessing impacts and determining resolution
Responsible for all progress reporting, including weekly IT status reports, schedule variance reports, PCO status reports and scorecards and monthly program status reports Aviva Canada Inc. Mar 04 – Apr 06
Senior Program Coordinator/Project Manager
The GFTP Program included the implementation of Oracle GL, IGLOO, Cartesis Magnitude, Cognos Enterprise Planning Software and a Financial Data Mart. Scope also included enhancements to existing technologies, business processes and financial reporting processes Responsibilities:
Development and management of individual and integrated project schedules, including coordination and facilitating PBS, WBS and RBS workshops, development of milestone and dependency diagrams, management of internal and external project dependencies and the development and management of the critical path, and the on-going reporting of project deliverables against plan
Assists and contributes to the development of the Business Initiation Document, Business Case, Project Charter, Resource Management and Transition plan, Risk Management plan, Communications plan, Project Quality Assurance plan and Change Management plan, including obtaining appropriate approvals and sign-offs
Contributes to the identification of project issues, assumptions and constraints. Responsible for the tracking, reporting and escalating project issues, including providing assistance in assessing impacts and determining resolution. Responsible for the validation, management and providing assistance in resolution on project assumptions and constraints
Responsible for all progress and status reporting to CPO, Stakeholders, Steering Committees, Aviva plc and project team. Facilitates project team meetings and Management Committee Meetings. Publishes meeting summaries and management of action items
Financial Management of budgets ranging from $3M to $14M, including the management and reporting of actual costs against plan, identification of accrual requirements and establishing forecasts on an annualized, monthly and project life period
Responsible for the project close out process, including facilitating lessons learned workshops and documenting findings and development of project completion and handover reports
Ensuring adherence to Corporate Project Office’s processes, standards and methodologies. Participating and facilitating in Project Health reviews. Contributes to the on-going enhancements of processes and templates developed within the Corporate Project Office Direct Energy Marketing Ltd. Jun 03 – Mar 04
Senior Project Control Officer (Contract)
Responsibilities:
Provide overall coordination and project management support for the I.T. Transformation Project, including monitoring and reporting on project risks, issues and responsible for the preparation and distribution of meeting summaries and follow up on action items
Assist in the development and tracking of the overall IT Project Plan, including managing and reporting on internal and external project schedule and deliverables. Provide on-going management of the project schedule, reporting of deliverables against plan and the approval and reconciliation of weekly time entry
Project Lead for the relocation of home office staff. Work with various 3rd party vendors and staff to procure requirements for home offices and lead the implementation for the relocation
Project Budget Management of a $5M project budget, including the tracking and reporting of the projects Capital and Expense budgets
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Alliance Data Systems (Formerly Enlogix CIS) Feb 01 – Apr 03 Senior Project Coordinator
Responsibilities:
Sr. Coordinator for the PMO supporting 15 Project Managers within the Application Development and Infrastructure areas
Lead Coordinator for the implementation and migration of MS Project 2000 and Project Central and the establishment of the PMO in the Toronto office, with direct accountability in the training of all Project Managers on MS Project, MS Central and the standard processes that were implemented.
Implemented and maintained a centralized library both hard copy and soft copy of all project documentation with version control for all active projects and for the archiving of inactive projects
Development and implementation of project documentation requirements, including development of standardized project templates
Responsible for the development and integration of multiple project plans. Provide overall management and reporting of internal and external project schedules and deliverables
Tracking, reporting and escalation of project related risks, issues and action items
Conduct project health reviews, summarize and present findings, prepare and communicate recommended plan of actions for projects to ensure adherence to PMO standards and processes
Responsible for the preparation and distribution of weekly and monthly project reports. Provide on-going project communications and information dissemination
Financial Management of project and departmental expense and revenue budgets. Project budgets which ranged from $100K - $5M, for both expense and revenue projects. Management of revenue generated through sales and Professional Services and the overseeing of revenue recognition processes and establishing forecasts on an annualized, monthly and project life period
EDUCATION
2014 MS Project 2013 Level 2 & 3
Last Minute Training
2008 Managing Project Risk Procept Associates
2008 Project Scheduling & Controls Procept Associates 2005 Project Practitioner Program
CITI PM Consulting
1995 – 1997 Business Administration Diploma Durham College REFERENCES
Available Upon Request
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