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Administrative Assistant Customer Service

Philadelphia, Pennsylvania, United States
February 10, 2019

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Philadelphia, PA *****267-***-**** • •

Business Analyst

Ambitious BBA Graduate with 3+ years of experience in coordinating procurement and contract functions for a federal agency and a comprehensive understanding of identifying and analyzing business needs to develop and implement cost-effective, needs-based solutions for an organization. Capable of thoroughly evaluating and understanding business operations and systems, identifying and reviewing business requirements, and resolving complex business problems. Skilled at delivering quality administrative support, managing expectations, and collaborating with team members on initiatives. Able to build and maintain strong business relationships. Adept at quickly adapting and assimilating to new processes, procedures, and technologies. Excellent communication and interpersonal skills used to interact with senior leaders, associates, vendors, customers, and other parties.


Business Analysis Business Requirements Contract Negotiations Administrative Support

Supply Chain & Procurement Vendor Management Customer Service Cross-Functional Collaboration


Bachelor of Business Administration (BBA), Business Management,

Temple University, Philadelphia, PA Aug 2018

Technical Skills

MS Office (Word, Excel, PowerPoint); SQL; Python; Java; BANNER


Defense Logistics Agency, Philadelphia, PA Jan 2016 – Present

Contract Specialist, Aug 2018-Present

Develop announcements and solicit bids and proposals for supplies, services, and equipment while evaluating cost, technology needs, market conditions, and performance of bids and proposals.

Skillfully negotiate contract terms and recommend contract awards.

Review purchase requests and other documents for accuracy and completeness.

Prepare requests for proposals and award documentation as needed.

Administer contracts through performance completion.

Interact with customers, clients, and various agency personnel.

Contracting Student Trainee, Jan 2016-Aug 2018

Provided comprehensive and quality support for contract and procurement functions of a federal agency by identifying appropriate type of contract, planning procurement, completing pre-award and contractual terminations for multiple specialized supplies or services, and evaluating cost, technology needs, market condition, and performance of purchase requests and procurement activities.

Routed procurement actions for review and approval.

Developed procurement documents, including creating award documents and supporting documentation to support award determination.

Analyzed requisitions, requirements, and specifications or statements of work to determine appropriate contract type and procurement strategy.

Negotiated contractual terms with vendors, federal agency personnel, contractors, and subcontractors.

Analyzed acquisition packages and interact with vendors to evaluate and create bid and proposal solutions.

Collaborated with senior team members from multiple supply chains to ensure compliance with General Services Administration policy, administrative procedures, regulations, and statutes.

Served as point of contract for more than 30 vendors, ensuring effective communications for industrial hardware supply chain.

Additional Experience:

Community College of Philadelphia, Philadelphia, PA, Administrative Assistant, May 2014-Jan 2016

Ritz Nails & Spa, Sicklerville, NJ, Receptionist, Jun 2013-Apr 2014

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