Sales Manager

Area of Focus: Outside Sales

Qualifications Profile

Highly motivated, results-driven, and service-oriented professional, offering proven track record of success in sales and marketing, operations oversight, and business development; complemented with strong ability to maximize revenue, market share, and unit growth. Equipped with excellent leadership skills in driving vision, innovation, and strategic plans as well as overseeing cross-functional teams to achieve sustainable productivity gains, goals, and objectives. Recognized for demonstrating strong work ethic; providing first-rate customer service; and establishing new market presence. Effective negotiator with outstanding ability to secure transactions and build long-term relationships with key customers and partners to identify opportunities and expand client base. Articulate communicator; with knowledge of Spanish and German languages.

Areas of Expertise

Account Administration Branch and Territory Management Lead Generation

Sales Calls and Presentations Customer Satisfaction Staff Training Market Penetration

Relevant Experience

Hertz Corporation § Denver, CO

Branch Manager Mar 2017–Jan 2019

Provided expert oversight to all aspects of day-to-day operations within the retail and sales markets

Facilitated the interview and training of newly hired employees within the Denver metro area for two weeks before deployment in designated location

Built and strengthened professional working relationships with current business accounts while identifying new accounts

Career Highlights:

Successfully generated new and profitable accounts including Tesla, Groove Toyota, and John Elway Chevy that drove continuous revenue growth month-over-month

Ensured the delivery of high-level customer service while consistently boosting branch revenue

Brought twofold increase in the number of rented vehicles, from an average of 80 to 160

Maximized overall branch revenue from $75K to $120K per month

Led efforts in positioning the branch in #1 rank on branch scorecard out of more than 300 branches in the western region, top 25 in the last five quarters, and top 50 for all seven quarters

Assistant Branch Manager Jun 2016–Mar 2017

Performed solo sales calls to prospect new clients and maximize new business opportunities

Rendered hands-on assistance to manager in reviewing more complex monthly and weekly reports

Presided over training to new employees regarding the service-based sales (SBS) model

Career Highlights:

Earned fast-track promotion to assistant branch manager position within nine months

Significantly improved vehicle utilization, revenue per day (RPD), and revenue in the branch

Served as the key person behind the consistent recognition and ranking of the branch among the top locations for customer satisfaction survey scores

Management Assistant Jan 2016–Jun 2016

Offered effectual support to manager in preparing and evaluating simple monthly reports

Executed sales calls for various body shops and dealerships in collaboration with the manager

Career Highlights:

Demonstrated skills in attaining above average ancillary revenue per day (ARPD) growth for three consecutive months that led to multiple awards and promotion eligibility

Steered strategic efforts in maximizing revenue growth, utilization, and net promoter score (NPS) with average survey scores

Management Trainee Aug 2015–Jan 2016

Fulfilled all required training courses for the operations

Administered the cleaning, maintenance, and rent of vehicles

Other Experience

Rudolph Community and Care § Savage, MN

Independent Living Specialist (ILS) Supervisor Sep 2013–Jun 2015

St. Paul Saints § St. Paul, MN

Game Day Intern May 2013–Sep 2013

ELM Homes § Mankato, MN

Residential Instructor Jul 2009–May 2013

Education

Bachelor of Science in Recreation, Parks, and Leisure Services,

with Emphasis in Resource and Leisure Planning Management, 2013

Minnesota State University, Mankato, Mankato, MN, USA

(Accredited by Council on Accreditation of Parks, Recreation, Tourism and Related Professions)

Member, Recreation Club Intramural Athlete, Basketball, Softball, Hockey, and Football

Student Ambassador

Traveled to Germany, Italy, France, Austria, UK, Mexico, and Australia

Professional Development

Certifications

Medication Certification

Cardiopulmonary Resuscitation (CPR) Certification

First Aid Certification

Training

Behavioral Interviewing, Hertz

Awards

Winner, League Championships with Three Separate Softball Teams, 2018

Winner, Vanessa Lynn Ivey Grant, 2011

Activities

Active Member, Minnesota Recreation and Parks Association (MRPA), 2012–Present

Active Member, National Recreation and Park Association (NRPA), 2012–Present

Active Member Men’s League Softball, Mile High Adventure Rentals, Jobu’s Rum, Ames Dirt Hogs, 2015-Present

Volunteer Coach, Special Olympics Basketball, 2014–2015

ACES After-School Program Volunteer Youth Sports Coach, Mankato Community Education and Recreation, 2013

Student Ambassador Volunteer, People-2-People Program - Sydney and Brisbane Charities, 2005

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Apple (Pages, Numbers, and Keynote)

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