Jeffrey E. Johnson, MCSE

Littleton, CO *****

www.linkedin.com/in/jeffrey-e-johnson-mcse-52319111• 720-***-**** • ac8f7h@r.postjobfree.com

Senior Network and Systems Administrator

Technically sophisticated IT administrator with a history of minimizing system downtime and optimizing performance

Trusted leader, directing cross-functional teams, stakeholders, and vendors to deliver innovative and cost-sensitive solutions. Creative manager, prioritizing issues and projects and spearheading processes to enhance efficiency. Accomplished project manager, guiding projects successfully through all stages, from bid stage to completion, including design, procurement, and financial control. Exceptional communicator, able to interact effectively with colleagues and end users at all levels of the organization, and motivate and mentor team members.

Network Administration • Team Leadership • Problem Resolution • Disaster Recovery

Server Administration • Customer Service • Project Management • Security Conscious

Troubleshooting & Repair • Network Security • Business Continuity

TECHNICAL PROFICIENCIES

Software:

MS Office, Exchange, Avast, Kaspersky, Active Directory, BackupSyncPro, Norton Endpoint, VM

Operating Systems:

MS Windows, Windows Server 2003, 2008 R2, 2010, 2011, 2012, 2016 Android, iOS

Network & Servers:

Dell, HP, Netgear, Cisco, Trendnet, TP-Link, SonicWall, Asus, D-Link, VPNs

Hardware:

CAT5, CAT5e, CAT6, installation and termination, servers, desktops, laptops

PROFESSIONAL EXPERIENCE

KAP Computers, Littleton, CO

Network/System Engineer - Technical Specialist (2018 - Present)

Continue supporting 4 clients in the same manner as I did when employed by previous employers.

Started going to LeaderQuest, a Technical School to get Cyber Training and certifications. Currently

Working on CISSP certification.

Liberty IT Solutions/Liberty Bell Telecom, Denver, CO

Network/System Engineer - Technical Specialist (2008 - 2017)

Lead multiple IT administration projects, including monitoring, supporting, and securing network operations for 100+ small businesses via both onsite and remote access. Resolve emergent technical support requests. Gather and analyse user needs, partnering with a variety of stakeholders to develop and deliver projects that enhance efficiencies. Review server backups and event logs, applying updates and patches, including firmware. Maintain anti-virus, application, and Microsoft software. Establish user services and parameters, including email on multi-platform, mobile devices. Repair, rebuild, and upgrade servers, desktops, laptops, and tablets. Remediate malware and viruses, perform computer tune-ups, and maintain Active Directory and Exchange directories. Collaborate with stakeholders to better define and address customer needs. Troubelshoot network, quickly identifying and isolating issues. Directed a team of 3 and managed a budget given to me by client to plan and deliver full system support and administration.

Key Achievements:

Addressed ransomware attack on seven networks over 90 days and resolved each within 48 hours, restoring all damaged data and files.

Remediated inoperable workstation issues within 24 hours to enable users access to critical work assignments.

Minimized downtime by scheduling maintenance activities during non-business hours.

Delivered superior network security to avoid viruses and malware.

Repaired issues quickly, troubleshooting malfunctions within 24 hours.

Additional Experience

PCLAN Consulting, Littleton, CO, Owner/CEO

AT&T, Various Locations, System/Network Administrator; Project Manager

EDUCATION & CREDENTIALS

Associate’s Degree of Arts and Science

Elgin Community College, Elgin, IL

Technical Certifications

Security+ Certified, Expiration Date: June 2021

CISSP - Certified Information Systems Security Professional, Anticipated Exam Date: February 2019

CISSP - Certified Information Systems Security Professional, Completion Date: September 2018

CompTIA Security +, Completion Date: April 2018

A+ Certified, Expiration Date: Indefinitely

Microsoft Certified Solutions Associate (MCSA), Completion Date: February 2007

Microsoft Certified Systems Engineer (MCSE), Completion Date: February 2007

Cisco Certified Network Associates (expired), Completion Date: February 2007

Awards

Baldwin Award – AT&T (Completion of Training Center Project as a team of 5)

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