Customer Service Security Officer

Patrol Officer TY BROWER

**** ********** ******, *** ***, **********@*****.*** 267-***-****

Objective: To contribute my extensive professional security and law enforcement expertise in service to my community.

Professional Profile:

Strong analytical skills and broad range of computer expertise

Excellent customer service skills

Excellent problem solver, able to quickly grasp complicated systems/situations & identify Opportunities for improvement.

Dedicated and self-motivated team player

Measured, methodical and deliberate thinker

CPR/Basic First Aid Certification

Act 120

Certified PA Act 235 agent

Adept in navigating all relevant Social Media Platforms

Distinguished Honors & Awards:

Recognized by Local Media Outlets, Philadelphia Police Department and Springfield Township Police Department for stopping a violent assault on a SEPTA Bus. I subdued and held suspect until police arrived without having to discharge my firearm.

Recognized and Awarded a Commendation by the Township of Springfield for my actions.

Received a personal recommendation from the Chief of Police of Springfield Township.

Recognized by Widener University

Work Experience:

Chester City Patrol Officer 1.2018 – Present

Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations

Level 9 Security 12.2015 – 12.2017

Provide Armed services and customer service to the numerous clients of Level 9 Security.

Protect company assets/ customers in urban Philadelphia areas such as South Philadelphia, North Philadelphia and Northeast Philadelphia.

Sites include urban bars, night clubs, private events, and college events.

Onsite Armed Security Officer/Widener University 1.2016 - Present

Provide armed security and customer service for Widener University

Protect Widener University assets, students and employees

Observe and Report hourly logs throughout the shift.

Display proper radio etiquettes when communicating with Widener public safety.

Perform patrols on a regular basis.

Armed Security Officer/Raven Protection Services - 11.2014 – Present (on call)

I provide Armed Security Service and Client Services to RPS Clientele I am responsible for safely securing RPS contracted client’s assets while protecting individuals associated with the client and the asset.

Security Officer/Cambridge Security 9.2014 - 4.2015

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or an unauthorized person on premises.

Security Officer/Oracle Protection Services 5.2014 - 9.2014

Circulate among visitors and employees to preserve order and protect property

Answer alarms and conduct investigative procedures

Stock/Bottom Dollar Food Super Market 5.2012 – 11.2013

Accept delivered packages and ensure proper amount is inside.

Unload merchandise

Identifying codes and inventory control codes

Stock shelves with unpacked items

Ensure customer received product

Seasonal Package Processor/UNITED PARCEL SERVICE 10.2011 – 1.2012

Seasonal Package Processor Process and distribute high volume of packages in order to load for delivery to UPS customers.

Sales Associate/Abercrombie & Fitch 5.2011- 8.2011

Keeping the work environment neat and clean.

Helping customers locate merchandise or find suitable alternatives.

Ensuring that all stock is replenished.

Ensuring that all products or merchandise are placed in their respective areas.

Handling sales transactions, which may include operating cash registers.

Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Education:

Delaware County Community College, Media, PA

Criminal Justice

9/2012 – 1/2014

Community College Philadelphia, PA

Completed Course of Fundamentals of Supervision and Management

Certificate Completion: 12.2014

Cheyney University, Cheyney PA

Business Administration

9.2010 - 5.2011

Paul Robeson High School, Philadelphia, PA

High School Diploma - 6.2010

VOLUNTEER & COMMUNITY

Purchase, prepare, deliver food baskets and winter clothing to homeless every Thanksgiving and Christmas.

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