JOSH SHAFER

ac8f58@r.postjobfree.com 405-***-**** **50 Millerville, Baton Rouge, LA 70816

PROFESSIONAL

SUMMARY

Dynamic Hotel Leader skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. SKILLS

● Client Relationship Management

● KPI management

● Budget analysis

● Training solutions development

● Room inspection reporting and

documentation

WORK HISTORY

Complex Rooms Division Manager / / Greenwood Hospitality - Renaissance Baton Rouge/Wyndham Garden Baton Rouge- Baton Rouge, LA / 03.2017 - Current

● Accountable for performance of both front office and housekeeping departments from financial and guest satisfaction perspectives.

● Represent Rooms Division in Executive Committee meetings and reporting feedback as it pertains to group resumes and projects involving other divisions of hotel.

● Monitor room revenue and labor figures daily, using payroll and budget/forecasting platforms to identify trends in labor and adjust to financial targets in effort to maximize flow-through.

● Monthly review of financial statement for Rooms Division with General Manager to identify and correct variances to plan.

● Establish and follow Rooms Checkbook to reconcile purchases to adjusted forecasts.

● Developed VIP Welcoming Procedures to ensure staff is prepared for special guests and coordinate cleaning and preventive maintenance punch lists in advance of arrival.

● Awarded eighth consecutive AAA four-diamond accreditation

● Continued support for Wyndham Garden after promotion to new role at Renaissance Baton Rouge

General Manager / / Sooner Legends Hotel, Restaurant, And Bar - Norman, OK / 08.2016 - 03.2017

● Maintained close relationships with top clients, heeding feedback in order to grow sales and increase satisfaction.

● Closely supervised department managers to ensure compliance with company policy, completion of projects, employee and guest satisfaction.

● Oversaw daily operations of a 136 room hotel, two outlets, banquets and offsite catering operations.

● Responsible for the hiring and firing of personnel spanning seven departments.

● Took corrective actions as required and monitored sales levels in order to take steps to reverse negative sales trends.

● Ensured guest safety via property walks, guest safety training, and training in the bar to avoid over-serving guest.

● Attended Chamber of Commerce and Convention and Visitors Bureau functions.

● Developed systems to cut housekeeping chemical costs 35% over the course of 6 months.

● Created systems to lower housekeeping labor by 25%.

● Regular review of reservation statistics in order to maximize room revenue and identify problem areas and initiate solutions. General Manager / / Holiday Inn Express - Oklahoma City, OK / 01.2015

- 01.2016

● Led a team of 20 team members in providing award-winning service.

● Finished third in region (Oklahoma, W. Texas, and Kansas) in guest satisfaction scores for 2015.

● Collaborated with Director of Sales to drive revenue, future profitability, and maximum return on investment.

● Led revenue meetings focused on maximizing RevPAR and visibility through OTA channels when needed.

● Supported flow through/flex efforts in soft occupancy periods by working from desk shifts.

● Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

● Oversaw any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.

● Developed and carried out action plans to be

environmentally-conscious by taking steps to reduce the hotel's carbon footprint via the Green Engage initiative.

Assistant Manager / / Charleston's Restaurant - Oklahoma City, OK / 05.2012 - 04.2015

● Took responsibility for managing inventory for food and beverage including ordering of liquor, beer, wine, operating supplies, and food.

● Developed talking points for weekly unit directional meetings involving strategy for staff development, P&L discussion, marketing, and guest retention.

● Established back of house and front of house schedules managing budgets using both Schedulefly and Excel.

● Trained in managing and developing of the profit and loss statement for the business period.

● Negotiated a wasted management contract to save $170 per month.

● Assembled systems to lower food waste, kitchen labor, service/bar labor, and comps.

● Provided stability at five restaurants within the concept when stability was needed to fill gaps and open new restaurants.

● Monitored food production from delivery to the dining room table in order to minimize waste, inefficiency, and quality control issues. General Manager / / Beaumont Hotel & Spa - Ouray, CO / 12.2005 - 08.2008

● Advanced from an intern in Rooms Division and Food and Beverage to General Manager.

● Led a customized daily tour of the property which led to increased sales between the two restaurants and hotel guests.

● Maintained AAA four-diamond status for Tundra Restaurant for three years.

● Accepted responsibility for an internship program consisting of nine hospitality students from Oklahoma State University and the University of Central Missouri; this process included the interviewing, recruitment, hiring, orientation, training, supervising, and conducting of performance appraisals.

● Marketed, sold, planned, and executed destination wedding receptions ranging from 30 to 130 guests.

● Worked closely with the local chamber of commerce to market our town and property as a destination.

● Managed sales and marketing for a challenging location and price point with seasonal disadvantages.

● Collaborated with the executive chef to finalize all banquet and restaurant menus.

● Effectively trained all new employees across front office, sales, housekeeping, both outlets, and banquets.

EDUCATION

Oklahoma State University - Stillwater, OK / 2005

Bachelor of Science: Hotel and Restaurant Administration

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