Kelly J. Ramsey-Schultz

***** ****** *****

Canyon Lake CA 92587

(Cell) 949-***-**** ac8f4t@r.postjobfree.com

SENIOR-LEVEL Financial Services and Business Process Professional Top-performing and visionary business professional with solid experience in Financial Services. More than 15 years experience in Sales Support, Customer Service Collections, Operational Accounting and Banking. Recognized by Management for personal integrity. Performed in mid-size and Fortune 100 companies. Consistently meet key deliverables of services and leverage personal communications skills to deliver concepts and ideas to all levels of management and staffing. Execute big- picture leadership ideas with focus directed at business-critical aspects of achieving stated objectives. Strong leadership skills with identifying and executing strategic and long-term plans while striking a key balance between customer satisfaction and bottom-line profitability.

EDUCATION: Master of Science in Business Management Gwynedd Mercy University, Gwynedd Valley, Pennsylvania May 2011 Graduated with a GPA of 3.8

Bachelor of Science in Business Administration Gwynedd Mercy University, Gwynedd Valley, Pennsylvania August 2008 - Graduated Cum Laude with a GPA of 3.6

Courses Include: Managerial Finance, Creativity and Problem Solving, International Business, Business Law, Marketing Management, Managerial Economics, Business Policies and Strategies, Financial Analytics and Persuasive Business Presentation. EXPERIENCE: Sales Support Representative III/Originations (Sept 2014-Jan 2019) Canon Financial Services, Inc.

15955 Alton Parkway Irvine, CA 92618

Responsible for the support of Canon Subsidiary Channel dealers on the sale of leased office equipment, in the handling of and providing blending rates, entering credit applications, providing sales quotes for upgrade of existing leases into new Canon lease accounts. Responsible for providing information regarding current sales promotions, account status and answer general questions related to customer accounts in preparation for sale of new equipment for new and existing customers.

• Single Point of Contact for assigned Territories/Branches within the Western Zone. Key functions involve; handling all inbound calls and emails for credit applications, upgrades, buyouts, rates and ensure core systems are notated accurately.

• Worked in a team environment within Sales Support, Risk Analysts, Customer Service Representatives, and Documentation Contract Management Associates to facilitate responses and deliver prompt results.

• Developed relationships with assigned Sales branches including occasional branch visits and quarterly review meetings.

• Worked with Sales to build internal trust and support to form partnerships and to accomplish organizational goals of Canon Financial business landscape with the use of on-going one-on-one training or with a group with the use of webinars or in-person business power-point presentations.

• Provided prompt responses to rate inquiries and non-standard rate structures for nontraditional budget constraints for School Districts, Farmers, local and Federal government.

• Developed keen understanding of multiple Cooperative Purchasing Agreements such as National Intergovernmental Purchasing Alliance (National IPA), National Association of State Procurement Officials (NASPO), The Western States Contracting Alliance (WSCA) and E&I Cooperative Services. Followed protocol for pricing structure and customer Purchase Order guidelines for leased equipment.

• Validated cost per copy meter readings through an Oracle Customer Care application.

• Verified application equipment, MSRP values and models and validated soft cost for rate blending to hold specific yields and manage profitability.

• Built, maintained and navigated working relationships with Direct Channel Partners.

• Supplied details of credit scoring process for applications. Acted as Sales advocate for credit review. Partnered with Credit Risk Analysts to obtain credit details for challenged credit applications and determine credit decisions to Direct Channel sources.

• Communicated with Credit/Collections to determine delinquency causes and facilitate resolutions on pended Credit Applications.

• Partnered with Documentation Administrators/Bid Group to support Terms and Conditions modifications.

• Collaborated with Documentation Team to research and validate lease signers.

• Assisted with documentation follow up on outstanding/aged Purchase Orders to obtain status updates on invoices for booking.

• Developed and recommended (Best Practices) with all levels of Management such as (Process Improvements) and (Operational) efficiencies.

• Traveled and/or present Training to Direct Channel branch locations scheduled by Management and provide Training to Department Associates.

• Participated and Lead Projects and various other training initiatives both internally and externally to Order Management and Branch Administrator groups.

• Utilized Salesforce.com for record management of customer and dealer related concerns and contacts made.

Portfolio Management Representative II (Aug 2010-Aug 2014) Canon Financial Services, Inc.

158 Gaither Drive Suite 200 Mt. Laurel NJ 08054

Responsible for the support of routine customer billing, handling collection and customer service related issues regarding changing of service, issuing credits, managing priority accounts and escalated procedures for leased office and medical equipment.

• Effectively communicated with Customers and Dealers to explain customer billing disputes, service related concerns and end of lease processing.

• Managed large lease contracts for bids won for Universities and other large companies with 100 + Contracts.

• Managed Subsidiary and Independent Dealer concerns related to upgrades of Leased Assets.

• Selected to act as Department Content Manager for intranet site. Managers publicly acknowledge site content and smooth transition.

• Transitioned and managed two ongoing priority accounts known for technical billing concerns.

• Often acknowledged by internal and external customers for timely and helpful follow-up with customer concerns.

• Performed UAT Testing and serviced as Beta Team member for new customer web portal that would allow customers self-service of their leased assets for basic billing and payment management.

• Trained new employees and operational staff on current processes while looking for ways to update current policies and procedures to match market trends. Service Manager (June 2010-Aug 2010)

(Interim in acceptance of position at Canon Financial Services, Inc.) Wachovia/Wells Fargo Bank N.A

1675 Limekiln Pike Dresher, PA 19025

Responsible for Branch Compliance, Cash Management, Optimization and Security as well as the Training, Development, Coaching and Management of Teller and Financial staff.

• Coached team to exceed sales goals by implementing internal competitions and rewards as well as enhancing sales presentations and skills.

• Often praised by off-site auditors for internal branch improvements in all areas, including but not limited to, budgets, cash optimization, sales goals, branch revenue, internal security and keen awareness of internal and federal compliance requirements and mandates.

• Responsible for designating staff to certain key and code roles for Vault Security of Cash and Safe Deposit boxes. Implemented a multiple person process to access secured areas to prevent single party internal fraud or theft.

• Emergency Single Point of Contact in the event the Bank Branch security alarms were activated during closed hours or in the event that a customer was required to enter a safe-deposit box during closed or holiday hours.

• Reorganized Branch Staff Management model reducing overtime and budget overages.

• Refreshed and reorganized compliance procedures and implemented daily compliance plan in preparation of yearly audits.

• Responsible for Opening and Closing of the Bank Branch. Team Leader/Supervisor (Feb 2009-May 2010)

Chrysler Financial Services

1100 Manor Drive Chalfont, PA 18914

Responsible for supervising, training and coaching new talent for collecting overdue auto purchase agreement payments in all levels of delinquency.

• Coached and developed new collectors by introducing a 5-key call behavior method to assist in changing the behavior of the customer base.

• Performed skip-work audits on individual call lists managed by 8-12 collectors that were under my supervision.

• Ensured the team met monthly goals of 75% closure rate and 65% promises kept percentage.

• Introduced Predictive and Managed Dialer Campaign strategies to manage call lists.

• Facilitated Departmental and Team Huddles to motivate team members, create focus and ensure understanding of company objectives.

• Initiated employee reviews and maintained spreadsheets regarding employee behavioral practices, while enforcing proper business professionalism.

• Last team managed placed #1 of 40 in the company in Performance under my supervision - March 2010.

Loss Mitigation Specialist (Apr 2006-Jan 2009)

Chrysler Financial Services

1100 Manor Drive Chalfont, PA 18914

Responsible for collecting overdue payments for auto purchase and lease agreements.

• Exceeded all Quality and Production goals on average of 110 percent monthly.

• Rated first in the region in reducing delinquent payments for 7 of the 12 months in the year 2008- 2009.

• Consistently in the top 3% in the region.

• Created and implemented strategies with the use of Predictive Dialer methods.

• Managed a daily account workload of over $2M in delinquent payments.

• Analyzed accounts and created strategies to recover owed funds and mitigate loss. Presented and implemented plan to Management.

• Developed Technical Training for a company’s proprietary financial system mainframe that became a mandatory course for all Staff and Management levels (Lemans Leasing Mainframe). Operational Accounting/Cashier (Jan 2003-Mar 2006) Diamler-Chrysler Financial LLC

400 Horsham Rd. Horsham, PA 19044

Responsible for finding misapplied payments and handle both account and bank reconciliations.

• Conducted fraud investigations to ensure that payments were received from legitimate sources and applied appropriately.

• Developed and presented several training programs for both new and current employees.

• Performed quality assurance audits on peers work weekly to ensure quality.

• Awarded by the Vice President for work completed as one of two subject matter experts, chosen from 600 peers, working with corporate IT team to automate manually produced reports. This project increased agent productivity by 45%.

Sales Coordinator (2002-2003)

Headline Promotions Inc.

2780 Bristol Pike Bensalem, PA 19020

Responsible for the sales of newspaper subscriptions to retail vendors and individual customers.

• Performed weekly sales promotions as a third-party sales representative.

• Traveled daily to different local establishments to present sales information.

• Instructed and Trained New Sales Representatives.

• Led a sales team of up to 6 individuals, coaching them in the sales process. Team produced sales of $150K/month.

• Completely independent, salaried only by commission and sales team override. Recognized by company President as a Top Producing Sales Representative

• Promoted twice within one year of employment.

ACTIVITIES:

American Red Cross, Volunteer 2004-2006

National Cancer Association, Fundraising Participant 2009-2011 Susan B Komen Association, Fundraising Participant 2011-2014 Rescueme.org Animal Rescue Member and Volunteer 2014-2015 Servants of Salvation Volunteer and Coordinator 2016-2017 References Available Upon Request

Contact this candidate