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Project Manager Management

San Antonio, Texas, United States
February 06, 2019

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Gaspar Santos- PMP, CSPO, CSM

Salesforce Certified Administrator (ADM 201)



Phone: 408-***-****

Information Technology Project Manager/Scrum Master


A results-driven Project Manager (PMP, Certified Scrum Master, and Certified Scrum Product Owner) Salesforce Certified Administrator, with over 12 years of demonstrated success in the design, development, and deployment of software applications. Well versed in the latest requirements gathering and elicitation techniques, as well project management methodologies. Exceptional communication and interpersonal skills, with the ability to convey complex ideas to both technical and non-technical audiences alike.

Proven ability to adapt and generate sound technical solutions to different business issues across various domain areas. Solid track record in providing excellent technical support to internal as well as external clients. Proficient in Waterfall, Spiral and Agile (Scrum) project management methodologies/ frameworks. Accomplished record of delivering software applications on time and on budget.

Native Fluency – Spanish


Project Management


System Analysis

Business Analysis

MS Project/Smartsheet

Gap Analysis

Vendor management

SFDC Dashboards


Google Apps


Scrum Master

Product Owner


Relational Databases

Data modeling(ER)






Salesforce Admin


Version One


HP Quality Center




Agile Metrics

Stakeholder Management

Web Collaboration Tools

Professional Experience:

IT Project Manager/Agile Scrum- (Information Management Division), Brooke Army Medical Center, San Antonio TX – Oct 2016 – Current.

As an IT Project Manager/Scrum Master for BAMC, assigned to the Information Technology Office. I am in charge of a team of developers tasked with designing, building and deploying custom software applications in support of multiple disciplines/ departments e.g. (Surgery, Quality Improvement, HIPPA Compliance) within the hospital organization. Responsibilities include, but not limited to the following :

Software Portfolio Management

Project Planning

Assisting PO with designing user stories( Requirements engineering )

Stakeholder and Customer Management

Facilitating UAT and deployments

Presenting on a weekly basis to division chiefs and CIO

Information Assurance (IA) Support

Technical Support

IT PM Process Reengineering and IT/PM Standardization

IT Configuration Management

Removing impediments

Technologies currently leveraged consist of :

*NET suite,

*Telerik components,

*TFS for source control and backlog management.

*SQL Server,




Brooke Army Medical Center (BAMC) is the United States Army's premier medical institution. Located on Fort Sam Houston, BAMC is the Army's largest and busiest medical center. The center is composed of ten separate organizations centered on the Army's largest in-patient hospital, the (SAMMC) San Antonio Military Medical Center.

Sr. IT Project Manager/ Scrum Master – Celerity (on Contract with the Cystic Fibrosis Foundation HQ Bethesda), McLean, VA - Feb 2016 – Aug 2016


•Worked closely with cross-functional teams (Software Development, Business Intelligence, Infrastructure, and (eSecurity) to develop, create and manage project backlogs, sprints, risks, resources and budgets. This included strategic leaders in key pillars of foundation

•Created technology roadmaps with the input of business units to align strategic vision and how best maximize utilization budgets, resources.

•Organized, facilitated and presented status reports for key stakeholders and senior executives and IT leadership

•Developed high-level business requirements including cost estimate, schedule, and resources.

•Leveraged User stories, burn down charts, burn up charts and frequent release cycles.

•Provide ongoing project management support and reporting for new systems, processes

•Mentored junior PM on best practices and Agile methodologies

•Identified, communicated and mitigated project risks and recommended solutions for emergent project issues.

Engagement Highlights

•Successfully deployed server infrastructure modernization effort and migration of the foundation website

•Identified potential and drove selection of new Content Management System (EpiServer CMS)

•Lead CRM implementation and deployment of (MS Dynamics) and Architected a scalable data model for aforementioned with vendor partners. Implemented several Processes PM frameworks

•Acted as Sr. Agile Coach and in charge of mentoring and educating development team in Agile Delivery processes

•Led Virtual Conference Efforts with the identification and implementation of a Virtual Conference System

•Led efforts to revamp and integrate Medical Care Center into enterprise-wide CRM system

•Played key role of SME in the definition of requirements for the identification, selection and implementation of a new contract management system

Sr. IT Project Manager/Scrum Master – Seagate Technology, Inc. Scotts Valley, CA- July 2011- Oct 2015


•Core Scrum Master and PM, responsible for championing and educating key leadership (VPs IT, CIO) on the value of Scrum over traditionally 'process' heavy software development methodologies

•Formally showcased the virtues of Scrum to the Enterprise @ Seagate Annual Technology summit 2012 (Global IT Summit held every 2 years)

•Selected to Agile tool selection project which resulted in the identification of a suitable agile lifecycle management tool for Enterprise-wide adoption (Rally)

•The above enabled global scrum teams to have common platform which enabled distributed development teams to collaborate more efficiently, which in turn led to an increase in team performance gains and transparency other manual intensive methods.

•Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, stand-ups, etc.)

•Evangelized a culture of self-organization, constant change, responsibility and continuous improvement. This resulted in quicker development cycle times and delighted customers with delivery of high quality working product, 6-8 months earlier than with traditional waterfall methods.

•Empowered teams to self-organize and grow cross-functionality (broke down organizational and functional silos)

•Protected team from over-commitment, and thus mitigating technical debt.

•Managed backlog, prioritized resolution of defects/bugs as evidenced by the on-time delivery of 5 major Salesforce initiatives

•Met goal of addressing and resolving issues e.g. Impediments as they emerged as rapidly as possible.

•Negotiated and taught resource managers the value of "team continuity" in the context of team efficiency and throughput.

•Managed the lifecycle of code development, from Idea, discovery, user story authoring, to sprints to deployment and subsequently support. (SFDC applications)

•Coordinated and managed code releases with other IT groups to avoid contention of various development and staging sandboxes.

•Communicated with relevant stakeholders which included members from sister organizations e.g. CRM team, Sales, developers, testers and support specialists on product issues

•Tracked and communicated team velocity and sprint/release progress on a weekly basis via status reports

•Taught the team to create clear and concise epics/stories and the "Definition of Done"

•Instructed key stakeholders and business owners, the concept clear and concise “Acceptance Criteria”

•Instructed and mentored core Agile principles of collaboration, prioritization, team accountability and transparency to junior team members

•Helped create standards adopted within the enterprise in regards to quality, test coverage etc.etc.

IT Project Manager –AAP3 for Cisco Systems, Inc. San Jose, CA – Feb 2009- July 2011


•Led the development, launch, and support oversight of technology deliverables to meet client business goals, as well as ensured developed solutions integrated with existing decision support systems

•Collaborated with and led off-shore development team (India), and facilitated the creation of detailed technology roadmaps

•Created business requirements documents for the definition and development phases of custom software applications based on diverse Cisco client requirements

•Ensured technology deliverables and priorities of the customer were met, as well as managed change requests as necessary, for the successful creation and subsequent delivery of custom software solutions.

•Worked with product owners to create enhancements and other advanced management business requirements for existing platform/websites within several Cisco business units

•Identified and applied proper software development methodologies as applicable, to project size/scope and schedule (Agile, Waterfall, Spiral)

•Monitored assigned project platform development/web projects to ensure timeliness, scope of business needs and budget requirements were met

•Worked closely with internal teams to drive business requirements into technical design specifications

•Managed development of web-based database-driven solutions

•Developed technical requirements, use cases, functional flows, and designs to meet clients’ business goals

•Participated in project development activities, such as evaluation of design and QA and UAT plans review

•Led requirements gathering and analysis efforts, including documentation BRDs, FSD

•Managed project objectives, scope, plan, and timelines for multiple global projects

•Provided technical liaison between project stakeholders and development team, as well as interfaced with managed service vendors

•Conducted gap analysis and leveraged business process modeling methodology, in order to document customer processes in the” as is “state and “to be “state respectively.

Business Systems Analyst-ZOOM EYEWORKS (Distribution Logistics) Hollister, CA- Aug 2006- Sept 2008


•Led requirements-gathering for implementation of and wrote specifications for new warehouse management system using technologies such as VB.NET, ASP.NET, web services, SQL Server 2005, stored procedures and XML. These technologies were leveraged in order to interface existing order management system with HIGHJUMP warehouse management system.

•Developed visual mock-ups and business requirement specifications to support the sales team and purchasing departments, leveraging Visio, Photoshop, PowerPoint, and Word.

•Built web-based dashboards utilizing Web Wise authoring tool and Business Objects indirect support of sales, accounting, and purchasing departments in order to facilitate the dissemination of actionable data extracted from various repositories

•Developed and provided management KPI reports and deployed these via dashboard tool

•Developed training materials and procedures on the proper utilization of ERP and Warehouse Management System

•Facilitated and drove meetings between stakeholders and consultants which included executive steering committee members.

•Conducted presentations to diverse audiences as dictated by project.

Programmer/Analyst –CAPITAL INSURANCE GROUP Monterey, CA- 2002-2006

•Lead programmer analyst—performed design, implementation, and maintenance of the company downloads system utilized MS.NET technologies; saved $168K annually with system implementation

•Conducted requirements-gathering and system-enhancement sessions with internal and external customers;

Implemented and conducted unit testing of these enhancements

•Played a critical role in the planning and development of a web-based transactional system for policy holders utilizing PL/SQL (Oracle) as the primary programming vehicle


Masters of Science in Information Systems–Golden Gate University, San Francisco California.

B.S. Industrial Technology - San Jose State University, San Jose California.

Project Management Certificate - California State University East Bay.


Project Management Professional (PMP) – LIC # 1651774

Salesforce Certified Administrator – Credential ID # 19386403

Certified Scrum Product Owner (CSPO)

Certified Scrum Master (CSM)

Member Organizations

Project Management Institute

Scrum Alliance


SAFe Agilest (Course complete -Pending Exam)

Security Clearance- Active Secret

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