Manager Customer Service

Davon Snow Jr

**** ***** ****** ***, ******** OH 43203

Cell :614-***-****

***********@*****.***

Summary :

Strong communication skills and self-motivated with 10+ years customer service 6+ sales experience 3 years manager experience. Great with team collaborations very reliable and professional.

Highlights:

Product knowledge

High Pressure Problem Solving

Multi-Tasker

Efficient

Organized

Persuasive Suggestive Selling

Prompt

Experience:

First Commonwealth Bank August 21, 2017 to Present

Personal Banker

Help customers open and manage their bank accounts and finances

Advise clients on financial services and resolve issues

Reach out to prospective customers to sell our services

Administrative duties (entering data into banking software)

Branch Responsibilities ( Securing cash vault and arming building)

CME Federal Credit Union September 17, 2015 to August 15, 2017

Lead Teller

Maintains a cash drawer; balances and audits the cash drawer according to schedule.

Supervise other bank tellers and their cash drawers.

Help look for the cause of an overage or shortage when a teller’s drawer does not balance correctly.

Trains new tellers in bank practice and procedure

Handles upset or irate customers

Relay information to bank officials; create reports at the end of each shift for reference.

Hampton Inn & Suites February 10, 2012 to July 20, 2015

Night Audit Manager

Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.

Run end of day process in property management software

Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

Perform nightly balancing of in-room video and long-distance telephone services

References:

Nakia Grey: 614-***-****

La’Quan Smith: 614-***-****

Latisha Harper: 614-***-****

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