FRANCES MARTINEZ

Email: ac8exk@r.postjobfree.com

PH:702-***-****

EMPLOYMENT: Dates:

McCarran International Airport 3/2006 – 8/2017

Telephone/ Paging Operator/Lost and Found clerk

Contact: Wayne Cordes `, Airport Control Center Supervisor Ph: 702-***-****

Duties:

● Reports maintenance and repairs when needed. Providing outstanding customer service to our passengers.

● Liaison between tenants and other departments. Working with other departments to provide an environment that is up to customers, tenants, and co-workers standards.

● Providing information requested. Paging for passengers, airline personnel, and tenants when requested, both orally and visually in Spanish and English.

Bank of America 4/1999 – 3/2006

Sr. Teller

Contact: Carla Escamilla, Customer Service Manager Ph: 702-***-****

Duties:

● Responsible for delivering customer service by carefully listening to the customer, determining the correct product and /or solution and explaining in a clear, professional manner to ensure customer's understanding and satisfaction.

● Performed various maintenance and services on financial accounts by opening/closing accounts, refunding fees, stop payments, missing deposits/payments, deposit adjustments, encoding errors, levies and garnishments, customer complaints and compliments.

● Took ownership of any escalated calls when needed for other associates. Lane Bryant 3/1996 – 11/1998

Assist. Store Manager

Contact: Eleanor Thompson

Ph: 702-***-****

Duties:

● Supervise and manage all operational procedures of a fashion retail store. Interview, hire, and supervise staff

● Managing of cash drawers, balancing procedures. Develop merchandising and displays. Coordinate schedules.

● Develop promotional events. Analyzed customer interests, sales figures, determine and adjusted order quantities. Prepared and audited payroll journals. QULIFICATIONS:

Experienced in evaluating and handling complaints and forwarding the proper departments, documenting and reporting maintenance issues. Working closely with customers and instrument in providing winning customer service.

Contact this candidate