Amy Kime

Recognized for exceptional customer service and resolving customer issues

Profile

Creates effective outcomes through accommodation and influencing.

Demonstrates optimism when helping others.

Willingly shares knowledge to benefit the team.

Balances priorities in a positive and friendly way.

Clearly sees the systems perspective and takes a practical approach to complete tasks. Competencies

Client care advocate, customer focus

Attention to detail

Self-starting, adaptability

Microsoft Office Suite

Bookkeeping, A/P, A/R

Interpersonal skills, building trust

Problem solving, personal drive

Written communication

Cooperation, collaboration

Integrative ability

Experience

Cigna, Plano, TX October 2010 to August 2018

Customer Care Associate April 2015 to August 2018

As part of 150-staff call center, provided customer service to clients with active disability claims.

Assessed customer needs and used desktop resources to answer complex policy questions.

Contacted internal experts to obtain additional information to resolve customer issues.

Applied efficient process to troubleshoot and resolve issues for quick claim adjudication.

Recognized by claimants and Cigna employees for customer service excellence (ICU Award, 2018).

Interfaced with doctors to explain needs and time requirements to resolve issues in a timely manner.

Applied investigative and problem-solving skills and persistence to pinpoint and resolve issues. General Clerk Associate October 2010 to March 2015

Processed manual checks and researched and resolved returned disability benefit checks.

Proactively maintained employee FMLA leave approval and tracking system.

As part of team of four, identified/distributed 600+ medical faxes per day to claims managers.

Devised new, more efficient and faster process for fax distribution.

Trained new clerks on operational and fax distribution processes. Kelly Services, Plano, TX January 2009 to October 2010 General Clerk Associate, Cigna October 2009 to October 2010 Administrative Clerk, Evercare (division of United Healthcare) March 2009 to October 2009 Receptionist, Oracle Corporation January 2009 to March 2009 Sacramento SPCA, Sacramento, CA April 2006 to October 2006 Accounting Clerk

Processed daily accounts receivable and biweekly accounts payable.

Compiled and entered timecard data for payroll processing.

Managed petty cash disbursements.

Resigned due to spouse’s job relocation.

916-***-****

Frisco, TX

ac8ewn@r.postjobfree.com

LinkedIn

Amy Kime

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Kelly Services, Sacramento, CA August 2005 to March 2006 Executive Assistant, Lincoln Financial Advisors

Managed financial planner’s calendar and coordinated team calendar, including travel arrangements.

Interfaced with and provided service to clients and maintained client database.

Coordinated monthly mailing and other projects as needed.

Audited and routed client paperwork through appropriate channels.

Composed/transcribed notes and correspondence, copied, faxed and filed. Lyon Realtors, Sacramento, CA August 2004 to July 2005 Real Estate Salesperson

Kelly Services, Sacramento, CA February 2004 to July 2004 Realtor Assistant, Lyon Realtors

Provided general clerical duties to support the business activities of one real estate agent.

Passed California Department of Real Estate exam and obtained license. Comcast Spotlight, Seattle, WA September 1999 to July 2003 Senior Accounting Specialist April 2003 to July 2003

Processed complex billing requests, accounts receivable and customer account reconciliations.

Researched and resolved account discrepancies; issued client refunds and account adjustments.

Reconciled weekly accounts receivable with monthly close folder.

Resigned due to spouse’s job relocation.

Accounting Specialist, Accounts Receivable September 1999 to April 2003

Processed daily accounts receivable and customer account reconciliations.

Set up new client accounts, maintained client database and researched account discrepancies. Frontier Packaging, Inc., Seattle, WA July 1992 to September 1999 Accounting Assistant September 1993 to September 1999

Processed all accounts payable, daily accounts receivable and expense report reimbursements.

Managed petty cash disbursements.

Administrative Assistant April 1993 to August 1993

Monitored and purchased inventory to maintain required levels.

Set up new customer accounts and maintained customer and items database.

Assisted office manager with projects as needed. Receptionist/Administrative Clerk July 1992 to March 1993 Columbia Sportswear, Portland, OR October 1989 to June 1992 Assistant, Forecast Team

Education and Continuous Learning

BS, Apparel Design, Oregon State University, Corvallis, OR, 1989

In progress, Certificate, Conflict Management, Collin College, 2019

Certificate, Personnel Management, Seattle Community College, Seattle, WA, 1996

Certificate, Organizational Communication, University of Washington Extension, Seattle, WA, 1995

Coursework, Financial and Managerial Accounting, Seattle Community College, Seattle, WA, 1994

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