Robert Jones

ac8ewm@r.postjobfree.com linkedin.com/in/robert-o-jones Farmington, MI 248-***-****

Quality Director Project Manager Business Process Documentation

Process-focused, results-oriented and innovative professional experienced in developing automotive business and quality management systems (ISO 9001, ISO/TS 16949 and IATF 16949), leading global project teams for process improvement, and managing initiatives to improve product launch, manufacturing, procurement and supply chain execution. Demonstrated record of achieving results across regions, functions and organizational levels. Strong focus on product launch management across all phases of the development cycle and product / process best practice development.

Core Competencies

Quality Systems Continuous Improvement ISO Standards Program Management Process Mapping

Product Launch Quality Auditing Business Best Practices Problem Solving Lean Manufacturing

Professional Experience

Johnson Controls, Inc. - Automotive Experience / Adient plc, Plymouth, MI

Global leader in automotive seating with 86,000 employees operating in 250 manufacturing/assembly plants across 34 countries. (Adient spun-off as independent company in October 2016.)

Quality Director - Business Operating System (2008 - 2018)

Managed development, improvement and execution of Business Operating System (BOS) to standardize business processes across global organization in support of strategic plan and organizational objectives. Led global / regional process teams to document new/existing business processes, reviewed / prioritized process improvement proposals, edited process documentation to ensure accuracy and alignment with existing business processes and managed document release to biannual release schedule. Maintained and enhanced compliance of business process documentation to ISO 9001, IATF 16949, ISO 14001 and OHSAS 18001. Coordinated review, revision and migration of BOS documentation in support of Johnson Controls spin-off to Adient verifying compliance with required international standards and customer-specific requirements.

Managed global cross-functional teams to streamline legacy Johnson Controls process documentation achieving a 21% reduction in total documents in transition to Adient.

Implemented 670 revised business processes across all technical centers and plants in advance of October 2016 Adient launch.

Identified, reviewed and prioritized process change proposals: 400+ proposals per year with 89% implementation rate.

Conducted biannual assessments of existing process documentation for accuracy, need and compliance achieving 98% compliance on external audits at technical centers and plants.

Designed, implemented and maintained document retention database achieving 100% on time release of all process documentation (SharePoint / internal web portal).

Executed product launch improvement projects based on key performance metrics (program planning, budget management, open issues, program reviews, problem solving, Advanced Product Quality Planning (APQP) resulting in a 10% improvement in launch performance measurables (safety, quality, delivery and financial).

Expanded design best practice standards by 180% based on analysis of DFMA / benchmark data resulting in 20% reduction in design cost.

Embedded lean practices and principles throughout product launch processes improving implementation of manufacturing best practices by 15% at launch.

Supported integration of business acquisitions: CRH, Keiper and Michel Thierry.

Supported development of Product Lifecycle Management (PLM) system and revision of impacted business process.

Received Merit Awards for Customer Satisfaction and Employee Ingenuity: Product Development Process Team and Lean PLUS Team.

Quality Manager - Business Systems (1996 - 2008)

Created, designed, documented and implemented the Business Operating System (BOS) to globally document core business processes. Led global process teams to identify and document core business processes for global alignment. Managed initial document release and biannual release schedule. Coordinated transition from QS-9000 to ISO/TS 16949 and improved alignment between product groups and customer groups. Lead Auditor for internal process audits at technical centers.

Published BOS eliminating 3 independent regional systems, improving global business alignment and reducing the number of documented global processes by 60%.

oBOS documents core business processes and aligns activities within and between functions / organizational groups to drive operational synergy internally and a consistent global interface to the customer; includes 500+ processes organized in to the following categories:

Management

Procurement

Finance / Accounting

Supply Chain Management

Environmental, Health and Safety

Product Launch (Engineering / Program Management)

Human Resources

Manufacturing

Information Technology

Quality

Legal

Product Groups

Authored BOS training materials and conducted training for 1000+ employees in North America, Europe and Asia Pacific / China.

Coordinated translation of global business process documents into 15+ languages reflecting 80% of primary languages used within company.

Created standardized product launch timeline for use by program managers within all product groups reducing creation time by 25% and permitting standardized reporting of program timing.

Developed timelines for new / existing complete seat and foam plant launches based on best practices / lessons learned reducing launch costs by 8%.

Key partner in the integration of business acquisition (Prince Corporation).

Received Merit Awards for Exceeding Customer Expectations: PLUS Development Team, IMDS Implementation Team and ISO/TS 16949 Implementation Team.

Received Chairman’s Award for Exceeding Customer Expectations: Global Product Launch Team.

Early Career Experience

Johnson Controls, Inc. - Automotive Experience, Plymouth, MI

Quality Engineer

Expanded company procedures to incorporate cross-functional responsibilities of engineering, manufacturing and supporting functions. Standardized product change management process across all customer business units within North America. Constructed database of 350+ DFMEA / PFMEA templates to aid in product development and launch.

Williams International, Walled Lake, MI

Designer and manufacturer of small gas turbine engines for military and commercial applications.

Quality Assurance Engineer

Researched, implemented and reported on quality requirements for multiple military and civilian engine programs.

Education / Training

Master of Business Administration: Concentration in Information Systems - Oakland University

Bachelor of Science in Mechanical Engineering - Michigan State University

Professional training: Six Sigma (Green Belt certification), Kepner-Tregoe Problem Solving, Lean Administration, leadership, management, quality, and presentation skills.

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