Andrea Chandler

Waterbury, CT *****

ac8ewk@r.postjobfree.com

Cell#:203-***-****

WORK EXPERIENCE

WIN Fertility 2018-Present

Medical Call Center Rep.

Respond to patients via telephone by assessing needs and answer general questions regarding treatment options.

Register and schedule new patients. Send appropriate patient materials prior to initial appointment.

Responsible for handling physician correspondence.

Schedule all patient appointments. Make appropriate scheduling changes, canceling, rescheduling and confirming appointments.

Provide excellent customer service by anticipating patient needs.

Maintain operations by following policies and procedures. Report changes as needed.

Westchester Medical Center

Admitting/E.R Trauma Register 2018-2018

Maintained confidentiality of information for all patients.

Analyzed situation and provided appropriate solutions for various issues.

Coordinated with staff members and maintained professional relationship.

Maintained knowledge of all present trends in trauma issues.

Participated in various internal education programs and seminars.

Provided technical support to trauma research team through regular data.

Uploaded and transfer trauma data to various databases system.

Ensured compliance to Federal, state and local laws and regulations

Consistently performs job according to established standards of performance (Quantity and Quality of Work)

Assists with the performance improvement process by tracking Trauma initiatives through HCA and Trauma specific databased management systems

Participates in hospital performance improvement activities to improve safety and patient outcomes

Uses Performance Improvement process to improve patient safety and patient outcomes

Works collaboratively with physicians, coworkers, management and other departments, Perform related responsibilities as requested by the Trauma Program Manager

Actively participates in providing outreach education and or data for injury prevention purposes

CAREMOUNT MEDICAL 2017-2018

Medical Call Center Rep. (Day Shift Temp)

Schedule appointments for patients.

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into Next Gen (address, telephone

number, name of insurance or self-pay status).

Schedule appointment correctly - review appointment date, time, location, and provider name

with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office

visit fee, and verification of income - if applicable).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete

paperwork.

Remind caller of cancellation/no-show policy.

Answer questions and offer other information, as requested, to provide patient-focused

service and a positive impression of the organization

Stamford Medical Group 2016-2017

Register

Administered patient placement for all work and rehabilitation processes.

Maintained all medical records for patients as per required guidelines.

Prepared financial requirements for all the patients.

Scheduled activities for all patients as per required regulations.

Coordinated with internal and external sources for all bed reservations.

Evaluated forms and ensured compliance to all required guidelines.

Obtained required signatures from family members on all registration forms.

Work efficiently, calmly and professionally in busy, high stress emergency department.

Obtain co-pays and deposits from patients. Data entry. Epic as well as Allscripts

ST. Vincent Hospital 2010 – 2015

E.D Register/Call Center Rep

Registered patients upon entry into the emergency room

Began patient charts containing personal and insurance information as well as reason for their visit

Directed patients and families to the correct area within the emergency room

Visited patient bedsides to register those who were brought in via emergency services

Spoke with families of patients unable to answer questions and provide information

Transferred all information to hospital floor if patient was admitted

Prepare a physical and electronic chart for the patient ensuring confidentiality at all times

Place phone calls to verify insurance coverage as well as relevant medical information

Shapiro and Siegel Disability Law Firm 2010 - 2011

Medical Records Coordinator (part-time)

Gathered patients; data by collecting demographic information from a variety of sources

Maintained master patient indexes and initiated medical records by following set charting out procedures

Retrieved medical records upon request and ensured that they are properly refiled afterwards

Initiated medical records by creating and processing patient care record folders

Ascertained that all records were kept in a safe area, focusing on integrity and confidentiality of each record

Prepare statements for patients or their insurance companies

EDUCATION

Lincoln Tech 2013

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