BEZHAN KAWOUS
ac8ewe@r.postjobfree.com +1-416-***-****
OBJECTIVE
To be an innovative economist performing policy-relevant economic, business management and financial solutions.
SKILLS & ABILITIES
Customer Service
Handled cash, credit and debit transactions, balancing cash drawer daily
Handled anywhere between 40-60 calls daily
Excellent verbal communicator with good telephone manner.
Comfortable speaking to customers about their personal financial issues and problems
To inquiries or complaints from customers, regulatory agencies or the general community at large, identifying solutions and options tailored to each client
Resolved client issues quickly and professionally, exceeding customer expectations
Took ownership and resolved customer concerns as first point of contact, escalating more complex situations to appropriate manager
Administrative Skills
Handled busy reception, greeting customers and screening/directing incoming calls
Effectively organized workflow, ideas and materials in a timely manner
Keeping track of incoming and out-going calls.
Knowledge of compliance procedures within all relevant Financial Services laws.
Daily marketing
Client debt, loan and money transfer maintenance
Negotiations
Handled administrative support duties including managing calendars, planning meetings, making travel arrangements, drafting documents, performing data entry, creating and maintaining electronic and manual filing systems, scanning, faxing and handling incoming/outgoing mail
EXPERIENCE
SALES ASSOCIATE
XPORTO KIDS WEAR 2015-2016
Central Market, Lajpat Nagar 2, New Delhi, IND
ASST. MANAGER
MASOOD ELECTRICS 2016-2017
145 CHANDANI CHOWK, OLD DELHI, INDIA
CASHIER
MILANO PIZZA 2017
12 SEGUIN ST, PARRY SOUND, ON P2A 1B1
CLIENT SPECIALIST
CASH MONEY
5587 YONGE ST, NORTH YORK, ON M2N 5S4 2017-2019
EDUCATION
AMITY UNIVERSITY, UP, INDIA
B.A.ECONOMICS (HONS) 2014-2017
Studied British Standard Institution courses: 1- Risk Management
2- Quality Management
SWINEBURNE UNIVERSITY OF TECHNOLOGY, MELBOURNE, AUSTRALIA
CERTIFICATE AUSTRALIAN IMMERSION PROGRAM 2016
Babson College, BABSON PARK, MA, USA
CERTIFICATE IN ENTREPRENEURSHIP 2017
Amity University, UP, India
DIPLOMA IN BUSINESS MANAGEMENT (ONLINE) 2016-2017
RISK MANAGEMENT, AMITY UNIVERSITY, UP, INDIA
CERTIFICATE 2016
QUALITY MANAGEMENT, AMITY UNIVERSITY, UP, INDIA
CERTIFICATE 2016
LANGMA School of Language, SOUTH EX, NEW DELHI, IND
CERTIFICATE OF PROFICIENCY IN LANGUAGE 2013-2014
Bosco assistance program, LAJPATNAGAR 2, NEW-DELHI, IND
CERTIFICATE 2014
LEADERSHIP
CERTIFICATE IN ORGANIZING “NATIONAL CONFERENCE ON SUSTAINABLE DEVELOPMENT IN INDIA” 2016
CERTIFICATE IN PANEL DISCUSSING ON “GENDER EQUALITY & WOMEN EMPOWERMENT” 2016
CERTIFICATE IN SANGHATAN SPORT FEST 2014-2015
BEZHAN KAWOUS
ac8ewe@r.postjobfree.com +1-416-***-****