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Manager Customer Service

Location:
Toronto, Ontario, Canada
Salary:
40000-50000
Posted:
February 06, 2019

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Resume:

BEZHAN KAWOUS

ac8ewe@r.postjobfree.com +1-416-***-****

OBJECTIVE

To be an innovative economist performing policy-relevant economic, business management and financial solutions.

SKILLS & ABILITIES

Customer Service

Handled cash, credit and debit transactions, balancing cash drawer daily

Handled anywhere between 40-60 calls daily

Excellent verbal communicator with good telephone manner.

Comfortable speaking to customers about their personal financial issues and problems

To inquiries or complaints from customers, regulatory agencies or the general community at large, identifying solutions and options tailored to each client

Resolved client issues quickly and professionally, exceeding customer expectations

Took ownership and resolved customer concerns as first point of contact, escalating more complex situations to appropriate manager

Administrative Skills

Handled busy reception, greeting customers and screening/directing incoming calls

Effectively organized workflow, ideas and materials in a timely manner

Keeping track of incoming and out-going calls.

Knowledge of compliance procedures within all relevant Financial Services laws.

Daily marketing

Client debt, loan and money transfer maintenance

Negotiations

Handled administrative support duties including managing calendars, planning meetings, making travel arrangements, drafting documents, performing data entry, creating and maintaining electronic and manual filing systems, scanning, faxing and handling incoming/outgoing mail

EXPERIENCE

SALES ASSOCIATE

XPORTO KIDS WEAR 2015-2016

Central Market, Lajpat Nagar 2, New Delhi, IND

ASST. MANAGER

MASOOD ELECTRICS 2016-2017

145 CHANDANI CHOWK, OLD DELHI, INDIA

CASHIER

MILANO PIZZA 2017

12 SEGUIN ST, PARRY SOUND, ON P2A 1B1

CLIENT SPECIALIST

CASH MONEY

5587 YONGE ST, NORTH YORK, ON M2N 5S4 2017-2019

EDUCATION

AMITY UNIVERSITY, UP, INDIA

B.A.ECONOMICS (HONS) 2014-2017

Studied British Standard Institution courses: 1- Risk Management

2- Quality Management

SWINEBURNE UNIVERSITY OF TECHNOLOGY, MELBOURNE, AUSTRALIA

CERTIFICATE AUSTRALIAN IMMERSION PROGRAM 2016

Babson College, BABSON PARK, MA, USA

CERTIFICATE IN ENTREPRENEURSHIP 2017

Amity University, UP, India

DIPLOMA IN BUSINESS MANAGEMENT (ONLINE) 2016-2017

RISK MANAGEMENT, AMITY UNIVERSITY, UP, INDIA

CERTIFICATE 2016

QUALITY MANAGEMENT, AMITY UNIVERSITY, UP, INDIA

CERTIFICATE 2016

LANGMA School of Language, SOUTH EX, NEW DELHI, IND

CERTIFICATE OF PROFICIENCY IN LANGUAGE 2013-2014

Bosco assistance program, LAJPATNAGAR 2, NEW-DELHI, IND

CERTIFICATE 2014

LEADERSHIP

CERTIFICATE IN ORGANIZING “NATIONAL CONFERENCE ON SUSTAINABLE DEVELOPMENT IN INDIA” 2016

CERTIFICATE IN PANEL DISCUSSING ON “GENDER EQUALITY & WOMEN EMPOWERMENT” 2016

CERTIFICATE IN SANGHATAN SPORT FEST 2014-2015

BEZHAN KAWOUS

ac8ewe@r.postjobfree.com +1-416-***-****



Contact this candidate