Joseph MAN PMP, CBAP, TOGAF

Tel: 416-***-****

e-mail: ac8ew9@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/joseph-man-1a208436 Slideshare https://www.slideshare.net/josephman1 Talents Profile https://app.plum.io/profile/joeman

Experience IT Management built complex systems from “scratch” and delivered global projects in Agile and DevOps.

Executive Summary

20 years of global experience in international financial institute, focusing on the wealth management and capital markets. Experienced Program/Project Management and Software & Infrastructure Delivery of web base customer facing and staff facing solutions in different geographic regions covering delivery from product management, pre-Project proposal, budget management, requirement elicitation, detail functional design, QA Management & test planning, as well as rollout & implementation. Proven track record of project delivery within schedule, budget and quality expectations. Proven people management ability who has managed PM/BA team, managers and software engineering team. Graduated from UofT and from one of the world’s leading business schools with strong knowledge on the latest disruptive technology of Fintech and Big Data. Energetic, strong business acumen, customer centricity, leadership while with skillful and experienced in consulting, team & stakeholder management. Track records in different leadership roles in project teams, a good team player with the experience in various part of the project teams, able to collaborate with and understand the underlying agenda of various parties to achieve project and company success.

Key Skills

Program & Project Management

Software & Infrastructure Delivery

Consulting & Business Analysis

Strong Analytic, Decision Making and Problem Solving Skills

Business Acumen & Customer Centricity

Business Information Risk

Application Service Support / DevOps

People Management and Leadership

Change Management

Stakeholders Management and Communication

Vendor Management

Product Management

From-Scratch Solution Build

Complex Systems Integration

Highlights

Global experiences in Asia, Europe, Middle East and North America

Seasoned IT professional in one of the world largest global bank experienced in software and infrastructure delivery.

Delivered software and solutions in various geographic regions for Customer Facing, Process Automation, and Business Intelligence. Full knowledge and experience to manage new infrastructure & security within projects, and design from sketch.

Strong end-to-end domain knowledge of Capital Markets and Wealth Management including

Advisors accelerator/Sales Management Solution;

Financial Planning tools;

Brokerage and Trading platform;

Front-office to Back-office systems;

Custodian Systems, Corporate Actions and Product Life-cycle;

Cash Equities, Mutual Funds, Bonds and Fixed Income, Derivatives

Wealth Dashboard & Portfolio Management;

Market Data

Business Intelligence and Data Warehouse

Cloud, API, Messaging, FIX, SWIFT, EDI

Ability to manage senior stakeholders at executive & c-level.

Directed and managed IT professionals & managers for structure, policy, quality, budget and resource planning.

Leadership in cross-domains Project Management, Business Analysis, Solution Architect, Internal Management Consulting, Software Engineering, and People Management

Experienced in both Waterfall and Agile projects, managed scrum and iteration sprints, with a combination of in-house and vendor, onshore and offshore deliveries, sized from varies from ~US$5M to > US$15M

Managed end-to-end project deliver from software to infrastructure deliver including security and vendor management

Graduated from world leading school in computer science (University of Toronto, Hons. BSc.) and one of the world’s top 20 business schools (HKUST). Double Master degrees with FinTech and Big Data Analytics certifications from MIT.

Industry recognized accreditation of PMP, CBAP and TOGAF

Experienced in program & project delivery and production support in global enterprise

Employment History

BMO Financial Group, Toronto, Canada

Senior Project Manager, PMO Technology

Jan2018 – Current

Lead junior PMs to deliver RPA Robotics Process Automation project to BMO Harris.

Program management to deliver corporate systems & infrastructure upgrade with latest technology adoption on Linux and Windows platforms for compliance, audit and finance.

Initiate and plan budget and schedule for project delivery of Wealth Management Solutions such as CRIMS with vendor engagement and proper Data & Security Risk Assessment.

Sabbatical

Career break after serving a company for 20 years

Jun2016 – Jan2018

Online education from Massachusetts Institution of Technology (MIT) and Fundação Instituto de Administração

Volunteer contribution to PMI-Toronto & workshop for latest project management trends

HSBC Bank Canada, Toronto, Canada

Feb 2015 – Jun 2016

Senior Manager, Software Delivery, HSBC InvestDirect Canada

Direct the managers and software development professional of HSBC InvestDirect Canada (online brokerage) for the production support of the infrastructure including the Online Brokerage Website, Call Centre Functionalities, Vendors and Custodian Connections, BI Data Warehouse, etc.

Manage the IT operation and implemented DevOps to provide support to the InvestDirect Brokerage & online Credit Card web pages for HSBC Bank Canada. Managed the structure and policy of the software delivery organization.

Vendor solutions delivered on cloud/SaaS and in-house, with technology of Java, .NET, Oracle, AIX, Linux, DB2, AS/400, MQ, Web Services, API, etc. Integrate vendor packages with existing system infrastructure.

Mentor and coach software team of 10-12 senior consultants, solution architects, project managers and business analysis. Transform and change culture to improve efficiency

Manage day-to-day vendor integrations supporting the Equities, Mutual Funds, Fixed Income/GIC, Derivatives, FX, Futures.

Vendor management to ensure project delivery as well as day-to-day operations. Ensure required solution is delivered on time, in-budget, with quality meeting the requirement.

HSBC, Hong Kong

Aug 1996 – Jan2015

Experienced in software development, product management, project management, business analysis and team management. Managed onshore and offshore teams. With collaboration with change delivery, bridging business, service delivery and IT teams. Liaisons among stakeholders for requirements and priorities. Seasoned in Capital Markets and Wealth Management from front, middle, to back office; from financial planning systems, sales management platform, portfolio management & dashboard, trading platform, to custodian system. Experienced in delivering projects using Java, C#, Oracle, SQL Server, Linux, AS/400, IBM MQ, IBM WMB.

Senior Manager, Lead Program/Project Manager, PMO, Global Wealth Management

Program and project management in global PMO to delivery online and e-platform, cloud & API messaging solutions of wealth management and capital market to HSBC group globally in Europe, Americas, and Asia.

Delivery Management, planning, control budget and monitor progress to ensure project delivery in budget and on schedule with high quality. Manage scope and contractual deliverables, with proper change management.

Manage stakeholder relationships and expectations. Proper communication dashboard to executive stakeholders and project steering. Negotiation and conflict management among stakeholders.

Delivered projects in SDLC, PMLC, Agile, Iterative, and Waterfall. Manage project risk and issues, with proper mitigation.

Ensure project documentation are completed with organization standard aligned.

Vendor management to ensure vendor solution as part of the quality package delivery.

SWAT assignment to various projects in different regions to rescue the projects at the QA phase.

Project budget from ~US$5m to US$20m. Project team size ranged from 15 staff to 40 teams (~100 staff).

Senior Manager, Lead Business Analyst, PMO, Global Wealth Management

Start building team from sketch. Direct, mentor, and coach a PM/BA team of size 14 (onshore & offshore). Managed the structure and policy of PM/BA delivery. Lead BA team to deliver projects in Europe, Americas, and Asia, using SDLC, agile, iterative and waterfall.

Onsite management consulting to difference business lines and countries on resolving issues and solution roadmap.

Elicit functional and nonfunctional requirements, and deliver function spec to agree on project and product scope.

Present business case, clear choices, proposal, solutions and maintain documentations & other BA artifacts.

Product management on online and e-platform solutions for Wealth Management and Capital Market. Ensure the product roadmap and strategy fulfill business needs. Managed scrum, iteration plan, and sprints scope to ensure global demands are balanced and fulfilled.

Liaison with IT and architect stakeholders to ensure solution can meet the business requirements with high quality of delivery.

Senior Manager, Lead Solution Architect, Global Wealth Management IT

Provide architecture designs to projects delivered to HSBC group globally. Manage and govern the enterprise architecture, business architecture, data architecture, application architecture, and solution architecture of various wealth management solution products.

Maintain data dictionary for the investment trading and custodian systems.

Ensure architecture meet the project needs but also align to the IT strategy roadmap.

Liaison and negotiation with IT stakeholders globally to ensure components are delivered with proper approval meeting project schedule.

Software Development Manager / Technical Project Manager, Regional Wealth Management IT, ASP

Manage & coordinate software development and project team on delivering wealth management and capital market solutions, both built in-house and off-the-shelf from vendor. Usually have at least 3-4 application teams involved.

Deliver solutions with DevOps Model, for Cloud & API projects with high collaboration among Software, Infrastructure and QA.

Multiple hats on Development Manager, Project Manager, Business Analyst, Solution Architect, Test Manager to ensure delivery.

Integrate vendor packages with existing system infrastructure. Provide Application Support, while responsible for the Resource planning and Annual Budget planning for the onshore and offshore team.

QA Manager to provide Quality Assurance in delivery, and ensure continuous improvement. QA team manage for SIT, UAT, Performance test. Responsible for Test Planning, manage the test team for execution, and progress report to stakeholders.

Production Support of Wealth, Online Broking & Custodia platforms in Asia.

Resource planning with proper demand forecasting with business stakeholders. Mentor and coach ~10 software engineers, QA testers and 5 PMs. Projects ranged from ~US$1m to ~$5m

Accomplishments / Project Achievements

Dec18-Apr19

RPA Robotics Process Automation Programme, BMO Harris

• Lead junior PMs to deliver RPA solution for BMO Harris Bank with a solution delivered by Deloitte.

May18-Dec18

Corporate System Upgrade Projects, BMO

• Manage multiple projects to deliver corporate systems & infrastructure upgrade with latest technology adoption on Linux and Windows platforms, supporting compliance, audit and finance.

• Manage and direct multiple teams from infrastructure to applications, from planning, design to implementation phases.

Jan18-Apr18

PCD CRIMS Upgrade, BMO

• Drive feasibility study and quotation for a currency upgrade of the Private Client trading platform onto vendor cloud solution.

• Project called off and re-planned after the high cost quotation from vendor.

Oct15-Jun16

Fund Facts Pre-Sales Delivery, HSBC Bank Canada

• Project management on a regulatory project of Mutual Funds distribution with hard deadline. Manage project team (~CAD 1.5m) consisting of Business, Operations, IT, Legal, Compliance, etc., with time-zone location from Poland to Vancouver.

• Agile project delivery on a cloud SaaS platform.

• Vendor management on solution delivery. Perform due diligence on vendor selection. Close monitoring on delivery progress, negotiation on changes and defects.

• Liaison with global team to ensure core package solution delivered is align with the regulatory requirement.

Feb15-Jun16

HSBC InvestDirect Canada, Ongoing Application Support, HSBC Bank Canada

• Directing and heading managers and IT professionals in Software Development of HSBC InvestDirect to handle the online brokerage platform product issues and backlog which stacked for 2 years before joining the team.

• Successfully clear-off >85% of these production backlogs of issues using a ~6-months duration under the DevOps model, with proper QA process adopted to ensure quality before production launch.

Apr14-Jan15

Brokerage Platform & Custodian 3.0, Singapore, HSBC, Global Wealth Management

• Manage the core solution sprint project plan, budget, and product solution road-map supporting Singapore and implementation of other countries. Project size ~USD5m.

• Direct the core BA team for successful implementation of the Strategic Retail Broking Platform and Wealth Custodian System with feature required to pilot to Singapore, under the Agile and Iterative methodology.

• Asset class of Equities, Unit Trusts/Mutual Funds, Fixed Income/Bonds, Derivatives are covered in the project.

Jan14-Feb14

Wealth Platform, Philippines, HSBC, Global Wealth Management

• Project initialization to provide proposal of solution and roadmap.

• Provide consultancy and conduct an end-to-end review of Wealth and Trust business in Philippines, and deliver a proposal for the regional business committee including solution scope, budget and schedule. Successfully get local business buy-in on the solution proposal on Sales Management, Financial Planning, Brokerage Trading & Custodian, Portfolio Dashboard.

Oct13-Jan14

Wealth Platform 2.0, UAE, HSBC, Global Wealth Management

• SWAT team and QA management at the late stage to rescue the project, and ensure proper launch.

• QA team management and re-plan test (SIT & UAT) execution.

Jan13-Aug13

HSBC-AXA Integration (P&C/Medical Insurance), HSBC, Regional Wealth Management IT, ASP

• Managing a project team involving ~40 in-house IT teams involving 6 different channels, BI/Data Warehouse, CRM, Credit Cards, etc to integrate HSBC systems with AXA systems while migrating off the legacy HSBC insurance systems after HSBC sold the general insurance business to AXA in Hong Kong and sign an exclusive distribution agreement.

Jun12-Dec12

Wealth Platform 1.0, UAE, France & Canada, HSBC, Global Wealth Management

• Define the implementation architecture of solution with local team in a roll-out project of branch RM/Sales Management platform and digital/e-Channel Wealth Management package (including DST solution) with multiple system components to HSBC in France and UAE hosting in HK, and in Canada hosting in US. Collaborate with local IT development and architecture team in various countries. Driving any necessary core solution filling local gaps.

• Under Agile methodology, delivered solutions of Sales Management, Portfolio Dashboard, and BI/Data Warehouse/ETL Integrations.

• Vendor Management to ensure solution delivery of vendor package.

Nov11-Feb12

Wealth Online Brokerage System 1.0, Singapore, HSBC, Global Wealth Management

• SWAT team and QA management at the late stage to rescue the project, and ensure proper launch.

• QA team management and re-plan test (SIT & UAT) execution.

Jan11-Dec11

Wealth Online Brokerage System 1.0, UK & Taiwan, HSBC, Global Wealth Management

• Direct and manage the BA team supporting projects that launch a digital/e-channel investment order management system to UK and Taiwan successfully. Enable process re-engineering to extend the branch services to online trading, supporting unit trusts/mutual funds and adopting industrial protocol of FIX and ISO messages. Close collaboration with and bridging among business, service delivery, PM, IT architecture, quality assurance and multiple software engineering teams with Agile and iterations.

Jan10-Dec10

US Stock Trading, Hong Kong, HSBC, Global Wealth Management

• Manage BA team to launch the US Stock Trading service in Hong Kong on the online and mobile brokerage channel.

• Integrates the trading engine as well as front-to-back-office operations in Hong Kong and New York.

• A project of size ~USD8m completed in 12 months.

Jul07-Nov09

Online Brokerage Platform, Hong Kong, HSBC, Regional Wealth Management IT, ASP

• Starting from scratch, manage a PM/BA team on requirement collection and functional design of new investment order management system replacing a legacy order management system for HK HSBC and HASE. All channels including Online, Mobile, Branch Network and Call Centre are supported. Play as a PM/BA lead bridging business, operations, engineering and QA team to re-engineer process and system, deliver good quality, while leading a team of PM coordinating system enhancement and integration with various systems in the infrastructure.

• Ensure delivery of critical features of the investment order management system as well as performance tuning to meet challenging non-functional requirement. Perform program management to monitor & control the cost spent among the huge project team consisting ~ 40 teams behind the scene.

• A project of budget over USD15m last for >2 years, with 2 million online customer accounts migrated.

Nov05-Jul07

Retail Wealth Management Platform (RIS), Hong Kong, HSBC, Regional Wealth Management IT, ASP

• Lead business analyst to integrate two vendor packages of investment data warehouse (Navigate & DST solution) with various in-house systems and channels to provide investment portfolio management and performance dashboard.

• Project management and teams coordination of integrating internet channel to present customer view of portfolio dashboard, under the Agile methodology of JAD/RAD.

• Work with vendor and engineer on performance tuning of the vendor solution support 1m customer accounts online.

• Manage the QA planning of the Non-Functional testing pm the vendor package.

Jan03-Dec03

Global Investment Custodian, UK, HSBC, Regional Wealth Management IT, ASP

• Manage software development and project teams to deliver latest version of Securities Custodian platform supporting Equities, Unit Trust/Mutual Funds, and Bonds/Fixed Income for the Corporate Actions, Investment Back-end Operation, Stock Borrowing and Lending, SWIFT Messaging, Receivable Trading, Book Cost and Investment Accounting.

• Manage QA team for test planning and execution, including SIT, UAT, and Performance Test. Mock-up and automation arranged to ensure efficiency.

Aug00-Nov05

Various Projects on Brokerage and Custodian Platform, Hong Kong, HSBC, Regional Wealth Management IT, ASP

• Manage software development team of size 5-7 staff, under the DevOps model, to perform concurrent enhancement projects (with 3-5 application teams involved) on Retail Order Management system, Hedge Funds, SWIFT messaging, Corporate Actions, Receivable Trading, Charge Consolidation, Sales Channel, Stock Monthly Investment System, Infrastructure Migration, etc.

• Manage development teams and project teams to delivery enhancement to support expansion of Wealth Management channels and investment products, support about 2 million customer accounts for over 40000 transactions daily.

• Manage QA team for proper test planning and execution, with prompt reporting and communication with stakeholders. Mock-up and automation arranged to ensure efficiency.

• Projects delivered from ~US$1m to ~$5m

Oct97-Aug00

Production Support – Wealth, Online Brokerage, Custodian Systems, HSBC, Reginal GB&M HSS IT, ASP

• Provide prompt production support to Wealth, Online Brokerage and Custodian systems in Asia.

• Investigate and resolve production issues.

• Incidence management for short-term and long-term solution.

Apr08-Feb11

Business Information Risk Officer, Regional Wealth Management IT, ASP

• Manage Business Information Risk & Security issues at the department of 150 onshore and 300 offshore staff.

• Ensure the operations of the department is align to the group mandate and information risk and security policy.

Educations

2012 – 2014

THE HONG KONG UNIVERSITY OF SCIENCE & TECHNOLOGY, SCHOOL OF BUSINESS AND MANAGEMENT, Hong Kong

Top 20 business school in the world.

M.Sc. in Information Systems Management, a management degree focusing on technology management.

Cover arears including

IT Strategy

Business Intelligence

Outsourcing Management

Strategic Execution

eCommerce

IT Audit & Information Risk

Innovation Management

IT Security Management

Entrepreneurship

Intellectual Property Law

Operation Management/Kanban/Lean

Business Consulting

Privacy Management

Information Infrastructure

Financial Accounting / Management Accounting / Corporate Finance / Marketing

1997 – 1999

THE CHINESE UNIVERSITY OF HONG KONG, Hong Kong

M.Sc. in Computer Science

1992 – 1996

UNIVERSITY OF TORONTO, Toronto, Ontario, Canada

Hon. B.Sc., Specialized in Computer Science

Double Minor in Mathematics and Statistics

Independent Courses

2017-18

COPORATE BUDGETING ESSENTIAL AND DEVELOPMENT

Fundação Instituto de Administração

2017

AGILE TO BE OR NOT TO BE

PMI Toronto Chapter

2017

STATUS QUO OF INFORMATION SECURITY IN DEV-OPS

PMI Toronto Chapter

2017

HOW PROJECT MANAGEMENT METHODOLOGIES AFFECT RISK MANAGEMENT

PMI Toronto Chapter

2017

WHAT IS KANBAN AND HOW TO IMPLEMENT IT

PMI Toronto Chapter

2017

TECHNOLOGIES FOR DIGITAL TRANSFORMATION - CLOUD AND THE INTERNET OF THINGS

PMI Toronto Chapter

2016

IDENTIFYING AND OVERCOMING PROJECT MANAGEMENT CHALLENGES

IN BIG DATA AND ANALYTICS INITIATIVES

PMI Toronto Chapter

2016

FINTECH : FUTURE COMMERCE

Massachusetts Institution of Technology

2016

BIG DATA AND SOCIAL ANALYTICS

Massachusetts Institution of Technology

2014

SUCCESSFUL NEGOTIATION

University of Michigan / Coursera

2014

SOCIAL PSYCHOLOGY

Wesleyan University / Coursera

2014

MARKETING ESSENTIALS

HSBC Internal Training

2012

PROCESS MODELING MANAGEMENT

George Washington University /

ESI International

2011

STRATEGIC ENTERPRISE ANALYSIS

George Washington University /

ESI International

Certifications

2011

PROJECT MANAGEMENT PROFESSIONAL (PMP)

Project Management Institution

2012

CERTIFIED BUSINESS ANALYSIS PROFESSIONAL (CBAP)

International Institution of Business Analysis

2012

TOGAF 9 CERTIFIED

The Open Group

Reference

Gena BALDIVIA <ac8ew9@r.postjobfree.com>

Manager, Business Analyst

HSBC Bank Canada

Fuyuen LEE <ac8ew9@r.postjobfree.com>

Regional Head of IT, Wealth Management, Asia-Pacific

HSBC

Nike KONG <ac8ew9@r.postjobfree.com>

Current: CIO, Hang Seng Bank (Member of HSBC Group)

Previous: Global Head of IT, Global Liquidity and Cash Management, HSBC

Contact this candidate