Business Analyst / Business Systems Analyst
Highly accomplished, motivated IT professional with 7 + years of experience.
Strong Business Analysis and Project management skills known for delivering projects on time and production support and service delivery.
Detail-oriented self-starter with excellent oral and written communication, analytical, organizational and time-management skills.
Actively participated in identifying, mitigating and managing risk and raises concerns to client and internal team as appropriate.
Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service, and overall performance.
In-depth knowledge of a wide breadth of work process knowledge in purchasing, customer service and supply chain.
Strong understanding of supporting systems, organizational and compliance requirements across geographies.
Skilled in leading teams, with strong people leadership attributes, mentoring groups and helping others succeed.
Proactively deliver on commitments with the ability to demonstrate a collaborative mindset and a value-focused approach necessary to reach team goals.
Elemica Inc, PA June 2014 –Till date
Role: Senior Technical Engineer / Functional/ Technical Delivery
Scope and Responsibilities:
Functional Delivery supports the primary functions:
(1) Business Analysis, Mapping and Testing.
(2) Production support
Business Analysis, Mapping and Testing Function
Assess the customer’s business and technical messaging requirements and their trading partner’s ecommerce capabilities and confirm their compatibility with supported standards.
Review the design of new business process for the customer and their integration into the industry standards and best practices within the provided solutions
Analyze the customer message formats, identify transformation requirements with their trading partners and enable the same.
Worked on logistic projects and configuring the transaction processing between Clients and their partners in test and production environments to automate the transactions.
Worked on projects with big clients like Dow and BASF.
Facilitating end-to-end partner testing and ensure Quality throughout the project as we collaborate on testing schedules, development of functional test plans, define test data, coordinate end-to-end customer testing, monitor and track testing issues, analyze test results, organize and maintain test result documentation, recommend corrective action, and communicate testing status to client and management teams.
Taken an active role in troubleshooting problems discovered during the testing process and working with internal and/or the Client’s technical resources through the resolution.
Technical Production Support Function
Working on supporting Smartlink Applications understanding and analyzing the issues and prioritizing them accordingly.
Responsible in escalating the issues based on the impact analysis. Working with PS and Development teams to resolve the issues in a timely manner.
Working directly with customers by contacting them through phone, email or ticket to resolve the issues.
Training and supporting Offshore and Vendor teams with application related issues.
Working on tools like Customer Onboarding Process (COP), Automated Onboarding Process (AOB), Zendesk (Ticket Handling System), Zendesk Alert Power (ZAP) and Dashboard.
Worked with SSL certificates including installations, analyzing and testing them with clients.
Deployed MRs for Smartlink applications in Production and COB using Linux and WebLogic application servers.
Preparing quality documentation for all Smartlink applications and documenting them in wiki. Strong technical skills including working with XML messages, writing SQL queries and working with Unix scripts.
Almac Clinical Technologies, PA Mar 2013 – June 2014
Role: BA/QA Analyst
Project: IVRS/ IXRS System
Scope and Responsibilities
•Collect, analyze, organize, and write system requirements for both initial and subsequent builds to ensure proper and clear understanding of requirements by client and internal team members.
•Lead requirements review meetings. Elicit requirements through use of interviews, document analysis review, requirement meetings with client teams. Attend and Conduct several Walk throughs with Technical Analysts and Developers for better understanding of the application.
•Performed and supported client user acceptance testing. Participated in required implementation activities on a project specific basis.
•Performed responsibilities of evaluating software programs and verifying quality standards and testing procedures.
•Understand initial project scope and initiate conversations about scope during requirements gathering with Project Manager and client. Provides estimates for level of effort for requested changes to scope during initial and subsequent builds.
•Provide Test Readiness Review to the client along with functional demonstration of the application based on the SCR/SPR for every release.
Hara System Solutions, PA Apr 2011 – Feb 2013
Client: Cinram Manufacturing
Role: Quality Analyst / Test Engineer
Project: Order Tracking System
Scope and Responsibilities
•Understanding and analyzing the requirements.
•Created test cases based on the business process model and user stories that were created to express the Functional Requirements.
•Record defects in the defect tracking system (Quality Center 10) and maintain reports on resolved bugs.
•Involved in creation of requirement traceability matrix.
•Review Requirements document, Participate in project planning and Schedule.
•Written SQL queries to compare Source and Target database systems.
•Importing requirements, create test cases, validate requirements with test cases and generate reports.
•Performed Manual/Functional testing for order processing.
•Testing shipping tracking integration with shipment carrier’s Web services using SOAP UI.
•Developed Test Cases using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service to be tested.
•Clearly documented and/or communicated defects, fix success, failures and status updates.
•Effectively prioritize and schedule the work to meet timescales.
•Periodic reviews of project progress with higher management.
•Worked closely with development team to resolve the defects and Testability issues throughout Software Test Life Cycle
Bachelor’s in Microbiology, Biochemistry, Food and Nutrition.
GNIIT at National Institute of Information Technology (NIIT)
ISTQB Certification (CTFL)
Operating Systems : Windows 7, UNIX, Linux
Database : MySQL, Oracle, SQL Server 2008
Languages : C, C++, Java/J2EE, UNIX, PL/SQL, XML, WSDL
Testing Tools : HP Quick Test Pro 9.2/9.5/10.0/11.0, SOAP UI 4.0/3.0
Test Management Tool : HP Quality Centre (QC)
Defect Tracking Tool : JIRA, Quality Center 10/9.2, Rational Clear Quest,TFS
Visa Status : U.S Citizen