Sandra Hughes

** ***** *****, ********* ***, Ajax, ON L1S 4G7 289-***-****

ac8eus@r.postjobfree.com

JOB OBJECTIVE

To find a position where I can utilize my current skills

HIGHLIGHTS OF QUALIFICATIONS

Current Medical Office Administrator Diploma. Diploma`s in Business Administration and Computer Applications.

Over ten years of continuous experience in administrative positions all requiring the need for attention to detail, hard work and exceptional customer service skills.

Experience in all aspects of office administration, basic accounting and sales.

Above average communication skills. Expert, energetic organizer and communicator with a proven ability to accomplish detailed activities. Strong liaison and follow up capabilities.

Effective team working skills with the ability to work well under pressure.

Thorough understanding of the service business with regards to quality control, cost control, individual responsibility and teamwork.

Solid understanding of service as the product of the total organization process.

Creative and energetic. Capable of the sustained effort necessary to see a project through from conception to completion.

Reputation for ethical relations with all levels of staff and able to maintain confidentiality in all situations.

CPR and First Aid Certified. Clear Criminal Record Check.

Very detailed, organized and resourceful with a wide range of skills.

Highly dependable and punctual.

DEMONSTRATED ABILITIES

Administrative Skills:

Prepared, keyed in, edited and proofread Client records.

Provided back up relief for the Inbound Order Desk, input data, order entry

Answered high volume, multi-line telephone system, screened calls, took messages, forwarded calls to appropriate staff and provided information as appropriate.

Administrative Assistant to President, Chief Financial Officer and Executive Sales Team; scheduled meetings, seminars and handled correspondence, incoming and outgoing documentation; managed schedules, booked appointments, travel arrangements and coordinated all meetings.

In a sales environment, handled inbound sales calls/inside sales of custom designed web sites for small to medium companies; provided web based solutions for e-commerce; up-sold accounts for hosting and email, and web based database applications; generated new accounts.

Sandra Hughes -2-289-***-****

Communication Skills:

Front desk administrator – greeted guests coming into the office in a friendly and professional manner, answered telephone and provided information as appropriate.

Made presentations of company products and services to current and potential clients.

Responded to sales inquiries and concerns by phone, electronically or in person.

Demonstrated ability to listen effectively to clients, customers and staff and appropriately and quickly resolve problems.

Responded to staff, clients and suppliers inquiries by telephone, email and in person using my ability to identify their needs and concerns.

Above average communication skills – written, report writing, verbal, presentations and active listening.

Always maintain a positive attitude.

Pleasant and professional telephone manner.

Technical Skills:

Microsoft Office – Word, Excel, PowerPoint & Outlook.

AccPac

Sage

Internet communications and research.

Operate standard office equipment

Jonus Construction Software

Salesforce CRM

Transcription/dictation machine and software.

ABLEMed OHIP billing software.

Customized scheduling software.

Typing skills at 60 wpm.

SmartServe Certified

EDUCATION

2014 CDI College, Ajax, ON – Medical Office Administrator Diploma

1996 Toronto School of Business, Toronto, ON - Business Administration Diploma

1995 Toronto School of Business, Toronto, ON – Computer Business Applications Diploma

EMPLOYMENT HISTORY

2017–2018 Autolux Ltd./Rapid City Transportation

Customer Service Representative, Pickering, ON

2017 – 2017 Triden Distributors Ltd. (contract)

Sales Assistant, Pickering, ON

2015 – 2017 Kevro International

Order Desk/Customer Service Representative, Pickering, ON

1995 – 2013 Handy Water Mechanical Ltd.

Receptionist/Administrative Assistant, Scarbrough, ON

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