Customer Service Care
Resume:
Catherine R. Amoling
Young professional looking to utilize my communication skills to provide the best customer care I am able.
Keene, NH
03431
ac8eta@r.postjobfree.com
Experience:
Career Resource Specialist
Work Opportunities Unlimited
March 2018 - Present
Provides direct support to individuals with barriers to employment to identify and develop career goals, prepare for job search (resume writing, mock interviews), learn vocational skills, apply for jobs, follow up with employers, and interview for jobs
- Supports individuals to secure and retain employment through on-site support, task analysis, and job carving
- Serves as a consultant to local businesses to assist them with hiring needs
- Job development by way of telephone sourcing and face-to-face meetings
- Networking within the community to generate and cultivate strong relationships with local businesses and develop partnerships with employers to secure community-based, long-term employment for individuals
- Maintains consistent flow of communication between clients and their employers, as well as with a variety of referral sources
- Maintains appropriate daily written documentation per company and referral source standards Direct Support Professional 2
Pathlight Inc
May 2016 - July 2018
Provided direct care and support with a partner for five ladies with a range of disabilities in their home.
- Cared for all of the ladies' needs during the night including toileting (changing) and responding to alarms to redirect back to bed as needed.
- Completed for daily cleaning and disinfecting of the house.
- Cooked dinner for the folowing night, made lunches for day programs and prepared the food according to all the ladies' different dining protocols. This included a regular diet, a chopped diet, a ground diet, a ground diet with thin liquids, and a puréed diet.
- Woke the ladies at the correct time and assisted them in getting ready for their day including their morning hygiene routine, breakfast, communication logs, and making sure they get on the correct transportation to their day programs.
- Maintained data collection and logging throughout the shift to track health, behavior, goals, outside activities, visitors etc.
- Filled out ABC sheets and incident reports as needed.
Barista
Dunkin Donuts
May 2013 - June 2016
Provided customers with great service while preparing food and coffee orders.
- Addressed customer concerns and offered solutions
- Took orders in the Drive Through
- Made beverages for the Drive Through as well as the front counter
- Brewed coffee at all stations.
- Built sandwiches to order
- Maintained cleanliness standards
- Stocked merandise
Store Associate
7eleven
July 2015 - June 2016
Provided customer service whole maintining the standards of a convenience store.
- Handled monetary transactions for the sale of store merchandise, lottery, and tobacco products.
- Followed the correct safe procedures when large bills were received.
- Maintained inventory counts of tobacco and lottery items
- Restocked merchandise as well as convenience items like napkins and condiments etc.
-Followed food and beverage procedures when brewing coffee and setting out the grill food.
- Ordered stock for the daily fresh items in the store as well as items for the beverage section of the store.
- Maintained the correct amount of back stock according to guidelines set out for the operation of the store.
Customer Service Associate & Cashier & Animal Care Associate
Dave's Soda and Pet City
August 2013 - June 2014
- Assisted customers with choosing the right merchandise for their pets and themselves. This included taking calls from customers and special ordering items that were not in stock and notifying them when the items arrived at the store.
- Handled monetary transactions, bagged purchases, carried items to customers vehicles, and suggested useful items
- Informed customers of the Dave's Club Rewards Program and assisted them with signing up if they were not already a member.
- Put out new merchandise, returned unwanted items to shelves etc.
- Took care of animals in pet section, (cleaning cages, feeding and watering all small animals, birds, and reptiles. Feeding fish, scooping dead, scrubbing algae, changing water filters etc.)
- Assisted in training newly hired employees and answering questions or making decisions when the supervisors were otherwise engaged.
Education:
High School Diploma
Narragansett Regional High School
2010
Accepted at Southern New Hampshire University
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