Manager Customer Service

Career Summary:

* ***** ** ********** ** customer service and Technical Support.

* ***** ** ********** ** Sales, Management and Training Started my career as Technical support agent with Western digital in 2009, after 4 years moved over to a sales office as Team lead / Sales agent.

Continued as Operations manager for a sales project (Outbound/ Cold calling) in 2014. In 2016 continued my career as a commercial consultant for PAE Group, Mexico. In 2016 served as Training Manager for the Chinese Giant Huawei Technologies (Dominican Republic branch). Ultimately in 2018 Started as Customer Experience Manager for My Real Page as a remote contractor. Work Experience:

(Santo Domingo)

My Real Page

Position – Customer Experience Manager.

Current

(Santo Domingo - 2017)

Huawei Dominicana

Position – Training Manager.

Achieved goals: Increase in revenue through a new training program based on the customer’s experience and the value of the products (Mobile Devices.)

(Santo Domingo - 2016)

Outsource by GEPAE

Position – Commercial Consultant.

Achieved goals: Positioning of the brand in the local market, opening to new business lines, creation of commercial relationships with new clients in the BPO field, Pushed innovation and updated processes.

(Santo Domingo 2014 - 2016)

KMA Consulting and Outsourcing Solutions S.R.L.,

Position – Operations Manager..

Achieved goals: Lifted off the project from the ground, progressive increase of profit margins, positioning of the company in the BPO radar, opening of new business lines.

Mario Belis Dilone

Age 29

Address:

Calle Manuel de Jesús Troncoso #13, Torre Biltmore XIV, Ensanche Paraíso, Santo Domingo

Phonel:809-***-**** Cel:829-***-****

E-mail **************@*****.***

Studies:

Year: 2007 - 2009 Titulo: Lic. Clinical Psicology (Incomplete)

(Santo Domingo) Universidad Autónoma de Santo Domingo (UASD) Year: 2011 - 2013 Titulo: Ing. Industrial (Incomplete)

(Santo Domingo) Instituto Tecnológico de Santo Domingo (INTEC) References:

Angel Mejia Ricart

Optu

Position: Project Coordinator

Teléfono 829-***-****

Cesar Polanco

Instituto de Aviacion Civil

Position: Legal Consultant

Teléfono 829-***-****

Juan Tolentino

Outsource by GEPAE

Position: Analista Contable

Teléfono 829-***-****

Languages:

Español Native

Ingles Native

(Santo Domingo – 2013 - 2014)

Media Revolution S.R.L.,

Position – Supervisor / Sales Agent.

Achieved goals: Compliance with pre-stablished metrics, creation of new metrics based on results, increase of 30% in performance during my period there, creation of new methods of training for new employees.

(Santo Domingo 2013)

Xerox

Position – Sprint Tech Support.

Performed Tasks: Provide

Technical Support for Sprint Cellular.

(Santo Domingo 2009- 2013)

Stream Global Services

Position – Western Digital Tech Support

Performed Tasks: Provide

Technical Support for Network drives and consumer products.

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