Crystal D. Bowser

**** ** ** *** *** #**

Liberty, Mo 64068

816-***-****

Professional Objective: Having been with agency for an extended period of time, I feel educated in several different areas of care. With that knowledge I would like to establish longevity and career stability within a clinic or specialty clinic, Urgent Care, or hospital. The knowledge and experience that I have gained working in various clinics with agency, I feel makes me an asset to a facility. I am a self-starter and very motivated to learn and not have to have continuous supervision.

Education:

University of Phoenix Online 05/10 to 06/12

Online 08/15 to 06/16

Penn Valley Community Kansas City, MO 06/09 to 02/11

Concorde Career Inst. Kansas City, Mo 08/08 to 04/09

Winnetonka High School Kansas City, Mo 09/89 to 05/93

Adult Basic Education Liberty, Mo 1995 GED Certificate

Professional Skills:

Phlebotomy, Injections (including pediatric immunizations), Accurate Vitals, General Pharmacology, General Pharmaceuticals, General Medical Equipment, EKG, Blood Borne Pathogens, Caring for Blood spills and proper clean up, Quest: Care 360 Lab Records, Cerner Data Base, Cerner Front End EMR, NextGen EMR, Greenway EMR, eClinical Works EMR, Office equipment: Typing 60+ wpm, fax machine, copy machine, Customer Service inbound telephone, Microsoft Word, Spreadsheet, 10-key by touch, HIPAA training (and maintained mandatory HIPAA training throughout employment with all employers)

Employment History:

American Consultants (Medical Staffing Agency)

Overland Park, KS Office 913-***-****

Cerner:

Children’s Mercy Hospital Employee Wellness Center 09/2017 to 07/2018

EMR required documentation with Cerner EMR system

Rooming patients, vital signs and POC testing if needed/ ordered by ARNP or Physician

Phlebotomy: straight needle or butterfly needle; tube knowledge : care and handling; Quest Care 360 access to process lab orders

Annual lab with physical and Well Women exam if required

Occupational Health: Drug screens (oral and urine) CRL lab requirements and processing for Non-Neg results, vaccine history, Ishahara Color deficiency screening, scheduling any number from 5 to 70 patients per week, seeing up to 15 patients per day for New Employment Screening, processing all information required for Kansas Physical requirements for Kansas Children’s Mercy facility

Handling and packing Biohazard garbage and Sharps containers

Scheduling specimen pick up from Quest, FedEx, Quicksilver

Planned Parenthood 10/2016 to 08/2017

Rooming Patients: including vitals, questionnaire and medical information accurately documented, Urine specimen testing, Pregnancy testing, HIV Rapid Testing, RPR (Syphilis) Blood Draw Testing

Cleaning and sterilizing rooms for patient use

Constant EMR use for all office/ patient interaction

Colposcopy assistance; documenting specimens and preparing for transport

Autoclave monitor, testing, instruments, clean/ dirty monitor

All office lab processing and shipment

Cleaning and preparing rooms for patient procedures

Lintecum and Nickell OB/Gyn Sept 2016

Single task assignment

Rooming patients, vital signs

Assessing to ensure PAP is done if needed and when needed

Birth Control refill

EMR documentation

Assist in examination (PAP, IUD placement/ removal, Biopsy associated with Colposcopy)

Cleaning and sterilizing rooms

Autoclave instruments (speculums, equipment and instruments that are used or associated with a procedure)

University of Kansas Medical Center 05/02/2016 to 07/15/2016

Pediatric vitals, standard EMR check in (including all information needed to qualify for meaningful use)

Cleaning sanitizing

Phlebotomy

POC: Urine testing, Blood glucose, Hemacult testing, Strep testing

Pediatric Immunization and reporting to state updated immunizations

Urine processing and control documentation

Women Center of Johnson County 03/20/2016 to 05/01/2016

Patient rooming and Vitals updating all information in the Greenway EMR program

Set up for and assist in exam (PAP exams, Colposcopy exams, IUD placement / removal, Nexplanon placement, Endosee exams)

Urine processing for OB and Gyn patients

Following all OB patients with flow sheets and symptom education, return phone calls of patients with minor questions, follow the flow of communication for questions that MA unable to answer or outside of scope

Cleaning and sterilizing patient rooms, stocking materials and frequently used instruments

Auto Clave instruments used in procedure or exam

Shawnee Mission Med. Oncology/ Gynecology Oncology 06/2015 to 03/18/2016

Patient Care: Intake at appointment: Vitals, HIPAA, Update all medical history in Cerner data base

Staple Removal, Post staple care education, Steri strip application and education

Assist in Gynecology Exams ( Pap exams, Post-Surgical exams, Biopsy, Leep procedures, Colposcopy procedures)

Urine Processing

Mosaic Life Care: Urgent Care 03/2015 to 06/12/2015

Patient Check in via Intake EMR Cerner

Point of Care: Rapid Strep, UA, Rapid Flu, Rapid Mono

Phlebotomy

Documenting orders as per physician or nurse practitioner notes

Patient Discharge, Document education and answer patient questions

Consultants in Gastroenterology 08/2014 to 01/2015

Certified Medical Assistant/ Scheduling

Precertify and scheduling testing with various outpatient facilities in the northland and surrounding areas as per insurance facility requirements

HIPAA certification

Rooming patients for physicians as needed primarily one on one medical assistant for our locations Nurse Practitioner (Tiffany Cruse, ARNP)

Following up with any and all orders for lab requirements for Hep C treatment

Following up with calls to patients for various lab and testing results, and requirements of follow up if needed

Used EMR operating system GE trained though second generation upgrade

KC Medical Personnel

Planned Parenthood of Greater KC 2014

Checking patients into rooms via EMR

Cleaning and disinfecting patient care areas

Stocking and maintaining supplies

Logging into EMR scanned documents

Infectious Disease Assoc. of Kansas City 08/2012 to 11/2013

Certified Medical Assistant

Preparing 14-28 patient clinics (i.e.; arranging charts, scheduling f/u from that visit, arranging preauthorization from insurance for antibiotic or antiretroviral medications, accepting co-pays as needed, answering and replying to a dual voicemail line for the northland clinic, traveling from administration office to the northland location for patient visits either hospital follow up or referral)

Arranging in clinic follow up visits for patients seen by one of my 3 physicians in one of our hospital settings up to and including obtaining medical records of each place the patient had been seen for the same reason in which we were seeing the patient.

Maintaining proper documentation on the patient chart manually through the time of my departure and in the process of transition to EMR

Transferring all medical information from physical patient charts to EMR web based medical records

Constant contact via email, phone or fax with patients for medication refills, updates on shots and immunizations

Screening new patient referrals for urgent care needs, or testing needing to be complete prior to visit. This was determined by the physician, I would then make the necessary calls and orders needed to see the patient and when.

Filing and maintaining any and all physician signed orders

Northland Internal Medicine (Dr. Bruce A Kauk) 05/2010 to 07/2012

Certified Medical Assistant

Calling patients with lab results and/or Doctor’s recommendation

Calling prescription’s to pharmacy for fill, writing Rx for signature on controlled substances (monitoring fills and keeping patient record of control substances)

Directing patients on next step of care, sending orders, interpreting orders

In bound patient call care

Rooming and attending to patient need while in the office

Occasional Blood draw

Tending to inpatient orders/ discharge needs

Tending to Nursing home questions and orders

Tending to in office critical care, INR/Protime checks with medication adjustments as needed

Kansas City Internal Medicine 05/09- 11/09

Phlebotomist

Checking Patients in for prescheduled lab procedures

Trained new employees on blood processing procedures

Processed specimens for outside lab processing

Patient Blood Draws

Cottage Care - Kansas City-MO 09/05- 04/07

Residential Home Cleaner

Clean, disinfect and sanitize homes of clients

Trained new employees

Maintained customer service with existing clients

Aetna Rx Home Delivery Pharmaceuticals-Kansas City 11/04-04/05

Prescription Data Entry

Inputting physician written prescriptions for processing and shipment

Complete training on reading and understanding prescriptions

MAST Ambulance Service-Kansas City, MO

Medical Service Technician

Cleaning, disinfect, sterilization Ambulance Units

Restock Supplies and medications in Ambulance Units

Restock Equipment and Oxygen tanks

Cleaning Sanitizing back boards, pediatric back boards, c-collars

Odyssey Mobility Kansas City Mo 03/89-10/96

Location Supervisor

Audit cash handling, scheduling employees

Inventory Control, Location security

Payroll accuracy and transmitted

Maintained equipment, service, and restock

Certifications:

National Registered Certified Medical Assistant, Basic Life Support (CPR/ AED) Dec 2017 with certification of new guidelines ( will need to recertify as previous employer didn’t issue cards when renewed through them), First Aid, Pharmacy Technician, Associates in Health Care Administration, enrolled in Bachelors Degree Program in Health Care Administration.

Reference List:

Business Reference (3)

Joshua Stanley, NRCMA

Joshua ac8ess@r.postjobfree.com

816/599-1421

Previous Classmate/ Study Partner/ Externship Co-Worker

Length of Time Known: 8 years

Kim Taylor (Planned Parenthood)

ac8ess@r.postjobfree.com

816/550-3426

Front Office Assistant Northland Clinic

Length of Time Known: 1 year

Jennifer Fortner

ac8ess@r.postjobfree.com

Cerner Employee

Length of time known: 7 years

Personal Reference (3)

Brittany Kelley

816/209-7582

Length of Time Known: 6 yrs

Robin Osborn

501/289-0754

Length of Time Known: 20 yrs

Jennifer Crippen-Marriott

816/882-4391

Length of Time Known: 4 yrs

1)Why would I be a good candidate for this position?

My level of knowledge and eagerness to learn, the ability to relate to patients as a care taker, making use of time with any additional tasks that I can, making myself available for information to others and receptive of information given to me.

2)Have I had any related job experience?

If so, please describe.

I have an associate’s degree in health care administration which has provided me the knowledge of coding, billing and the practice of business within a clinic, have my certification in Medical Assisting has provided me the knowledge of back office practice, in essence the dual knowledge has provided me the skills of completing the circle of care.

3)Why am I looking for a new job?

I have gained the knowledge in several areas, but have decided that I need to have a more structured schedule as I have a child at home that is growing quickly and I feel as though working any and all available schedules has hindered my being there. I’d like a home employer.

4)What was the worst job I have ever had and why?

I don’t know that I’ve had a worst job, I look at all experiences as a learning experience, and most challenging would be working in pediatrics. There is a lot of information to learn in a short period of time. I would say that position challenged my speed, accuracy and drive to learn the position.

5)How soon am I available to start working?

Immediately

Thank you for taking the time to consider me as a candidate for your Medical Assistant. I pride myself in being a member of the National Technical Honor Society earning that from a GPA of 4.02 throughout medical assistant schooling. I am very motivated to learn, minimizing the need for a physician to slow his/her day by answering questions. I have educated myself as a patient and a caregiver of the little things that can be done to help assist a clinic in running smoothly without need for constant supervision. I love being in clinic working with patients and educating them, helping our clinic assist in patients getting well and helping themselves stay well. One of the most important things I learned in my education is the education is never complete, as the healthcare world continues to change and required knowledge is being tested, education is absolutely essential and continued education for all will be a necessity for any practice to run smoothly and proper patient care administered in a timely fashion. That being said, there is also the administration side of a practice that also is essential in a successful practice, meaning that there are steps that have to be taken from both clinical and administrative that will complete the circle of success for any practice. Having education on both sides of a practice, benefits me in all the decision making within my training in effort of making care as complete and cost efficient as possible, and could benefit your practice as well.

Thank you again for your time

Please contact me with any additional questions

Crystal Bowser, NRCMA

Contact this candidate