Timothy Benson · 708-***-****

**** ***** ******, ****** ****, Illinois 60477 · ac8esi@r.postjobfree.com

SUMMARY:

Seeking a position as a Desktop Support Specialist or Help Desk Technician, where my skills and services will contribute to the success of the company. I am proficient in hardware repairs, software applications like Microsoft Office, and customized programs, as well as general computer maintenance. My passion is computer technology and I take tremendous pride in keeping up with the current tech. My goal is to work in a business climate, immediately contributing in a team environment, while growing and developing into an employee that management and coworkers can depend on in providing professional service and support.

EDUCATION and CERTIFICATIONS:

Earned numerous Lenovo Certifications (Required to service and repair its product lines) 2006-17

A+ Certified Professional Certification

Moraine Valley Community College, Palos Hills, IL

A+ Preparation Multiple Courses

Cisco IT Essentials I&II

DeVry Institute of Technology

Bachelor’s Degree in Business Operations/Computer Science

PROFESSIONAL EXPERIENCE

HP, employed at Costco Store, Orland Park, IL 11/2016 to Present

HP Market Representative

Demonstrate and answer questions or feedback about the HP product line. I am the sole employee at this store in the technology section. I also focus on making the Costco shopping experience better to all the subscribed customers that I communicate with. This work is performed Friday, Saturday, and Sunday.

Keeping up to date on all training, earning over 800 certificates, and specialize in product features on HP printers, laptops, screens, and other supplies.

Volunteer for Tinley Park Chamber of Commerce 04/2016 to Present

Tinley TV Volunteer, Tinley Park, IL

Edit video using Adobe Premiere Creative Suite CC, to highlight a local business, or a newsworthy individual or group in the Tinley Park community.

Provide professional camera work to prepare for airing on local TV channel. I also set up cameras and am responsible for all features properly working, as well as properly dismantling it at the end of sessions.

Assist in any way to promote the TV presentations to enhance our local township.

I work once a week, usually Monday nights, for three and a half hours, performing duties and participating in training activities. I enjoy the experience very much and have developed professional skills very quickly while contributing to my local community.

Saint Joseph High School, Westchester, IL 05/2007 to 08/2018

Laptop Technician and Help Desk Support

Lead repairman in troubleshooting, all Lenovo laptop issues, and HP tablets for the entire staff, faculty and each student. I am an authorized certified HP and Lenovo technician.

I have earned many Lenovo Certificates through its online technician training modules, free to all certified technicians.

Perform any hardware repair for our desktop, laptop, and tablet models.

Support online and in-house customized educational software.

Sole provider of Lenovo authorized warranty hardware repair, generating significant revenue for the school through entitlement payments for performance of warranty repairs.

Responsible for ordering all on-site replacement parts and maintaining inventory for non-core parts such as keyboards, touchpads, bezels, bases, etc. for our several product lines.

Maintain documentation and accountability for all ordered parts and repairs performed in accordance with Lenovo and HP audit requirements.

Specialize in virus removal and general PC maintenance.

Represent the school in internal correspondence with Lenovo and HP.

Worked with a team to achieve successful Windows 7 migration from Windows XP.

Smart Source Temp Service, West Chicago, IL 10/2005 to 05/2007

Computer Technician and Setup Team Member

Provided work on a call in basis for many companies including Home Depot, Denny’s Restaurant, Target, Family Dollar Stores, Aon insurance, AMC theaters, and many small businesses

Set up equipment at new stores including Kiosks, cash registers with networking capabilities, multiple PC’s in managers’ rooms with KVM switches, and other tasks

Provide complete office upgrades to new desktop units, including tasks such as file transfers, email accounts, company Intranet functions, connection to workgroup printers

Provide simple tasks like disconnecting, packaging, and taking inventory of equipment and serial numbers, then shipping the equipment via FedEx delivery station.

Contact this candidate