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Customer Service Sales

Location:
Whitehouse Station, NJ
Posted:
February 06, 2019

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Resume:

*** ****** **** ***, ********** Station, NJ *****

908-***-****

ac8eqk@r.postjobfree.com

Dorothy Rafalowicz

Professional Summary

Highly skilled senior mortgage loan processor with 14 years of experience in the financial industry. Detail oriented, motived and team player. Ability to prioritize and complete multiple tasks and responsibilities with stringent deadlines. Succeeds well in an ever changing environment. Manage pipeline of 80+ loans.

Experience

06/2015- 01/2019 Weichert Financial Services Morris Plains, NJ

Relocation Mortgage Loan Processor

Process conventional, FHA and VA purchases and refinances

Update processing system and maintain system accuracy

Calculate income

Review loans documents for submission based upon conditions issued by underwriting

Review flood certificates, homeowner’s and flood insurance policies

Provide excellent customer service to loan clients

Complete knowledge of Weichert Financial processing guidelines, policies and procedures and investor guidelines

06/2012- 06/2015 Wells Fargo Home Mortgage Red Bank, NJ

Loan Doc Specialist 4

Process conventional, FHA and VA purchases and refinances

Update processing system and maintain system accuracy

Calculate income

Review loans documents for submission based upon conditions issued by underwriting

Review title reports, flood certificates, homeowner’s and flood insurance policies

Provide excellent customer service to loan clients

Schedule closings

Complete knowledge of Wells Fargo Home Loans processing guidelines, policies and procedures

06/2012- 06/2015 Wells Fargo Home Mortgage Red Bank, NJ

Loan Doc Specialist 4

Process conventional, FHA and VA purchases and refinances

Update processing system and maintain system accuracy

Calculate income

Review loans documents for submission based upon conditions issued by underwriting

Review title reports, flood certificates, homeowner’s and flood insurance policies

Provide excellent customer service to loan clients

Schedule closings

Complete knowledge of Wells Fargo Home Loans processing guidelines, policies and procedures

04/2012- 05/2012 Sun National Bank Cedar Knolls, NJ

Sales Team Assistant

Order supplies

Assist loan officers in taking applications

Assist loan officers in collecting documents needed for loans

11/2009-03/2012 MetLife Home Loans Woodbridge, NJ

Mortgage Loan Specialist II

Open and disclose new loans

Process conventional, FHA and VA purchases and refinances

Update processing system and maintain system accuracy

Order appraisals, flood certificates, and title reports

Collect and calculate income

Review and evaluate loan documents for submission to underwriting and work on test cases

Review loans documents for submission based upon conditions issued by underwriting

Review appraisals, title reports, flood certificates, homeowner’s and flood insurance policies

Provide excellent customer service to sales group and loan customers

Schedule closings

Complete knowledge of MetLife Home Loans processing guidelines, policies and procedures

06/2007-11/2009 TD Bank N.A. Mount Laurel, NJ

Senior Loan Processor

Process conventional, FHA and VA purchases and refinances

Process reverse mortgages

Update processing system and maintain system accuracy

Order appraisals, flood certificates, and title reports

Collect and calculate income

Review and evaluate loan documents for submission to underwriting

Collect and review loans documents for submission based upon conditions issued by underwriting

Review appraisals, title reports, flood certificates, homeowner’s and flood insurance policies

Clear minor conditions

Provide excellent customer service to sales group and loan customers

Schedule closings

Complete knowledge of TD Bank processing guidelines, policies and procedures

11/2005-03/2007 GMAC Mortgage LLC d/b/a ditech.com Mountainside, NJ

Loan Processor

Process home equities for all 50 states

Update processing system and maintain system accuracy

Collect and calculate income

Review and evaluate loan documents for submission to underwriting

Collect and review loans documents for submission based upon conditions issued by underwriting

Review appraisals and title reports

Re-price loans when needed based upon changes to the cltv or loan term

Provide excellent customer service to sales group and loan customers

Schedule closings

Complete knowledge of GMAC processing guidelines, policies and procedures

Submit loans through the automated underwriting system

Delegated approval authority to $417,000 for streamline AU decision loans

Evaluated automated underwriting findings

Cleared conditions

Schedules closings and prepared closing documents

Provide excellent customer service to sales group and loan customers

Computer Knowledge and Other Skills

Word, Excel, Encompass processing system, Calyx Point processing system, LIS processing system, CORE processing system, Eclipse processing system, Automated underwriting system, bilingual(Polish),licensed processor for KY, successfully completed all corporate compliance training courses



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