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Customer Service Manager

Location:
Manama, Bahrain
Posted:
February 06, 2019

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Resume:

FAUSTINA AZUMAH

MOBILE NO: +973-********

EMAIL: ac8elt@r.postjobfree.com

KINGDOM OF BAHRAIN

PERSONAL SUMMARY:

A highly competent, efficient and motivated Office Manager with experience in wide range of administrative functions, staff management, operational oversite to ensure exemplary customer service.

Direct wide range of office procedure including administrative, bookkeeping, customer service, scheduling and generating innovative ideas.

Exceptional, interpersonal and leadership skills, with the ability to build positive and proactive office teams.

Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.

WORK EXPERIENCE:

Bin Faqeeh/Real Search Real Estate Invest. Company - Bahrain

Receptionist August 2016 - Present

DUTIES:

Assisting clients and agents with inquiries.

Maintenance of daily records.

Answering calls, taking messages and handling correspondence.

Maintaining diaries and arranging appointments for clients.

Typing, preparing and collating reports.

Filing of files in right position.

Managing database.

Prioritizing workloads.

Implementing new procedures and administrative systems.

Liaising with relevant organizations, clients and agents.

Coordinating and supervising junior staffs.

Logging and or processing bills or expenses.

Responsible for purchase orders and monitoring inventory.

Raising of purchase orders and invoice tracking.

Dana Mall - Chakazoolu

Ride Operator - December 2015 – August 2016

DUTIES:

Assisting customers to patronize the games.

Monitoring all games every hour to make sure no accident occurs.

Inspecting all devices and games.

Providing instructions to riders.

Making sure patrons are installed safely and implementing safely procedures.

Entertaining guests and calm their nerves as they board the ride.

Pushing buttons and pulling switches to launch attractions through the course.

Keeping the ride and midway clean and looking great.

Providing guests with a safe and enjoyable ride experience.

Taking directions from managers and supervisors.

Jubail Specialist Hospital – Accra, Ghana

Front Desk Manager September 2011 – April 2015

DUTIES:

Welcoming client at the front desk.

Making new folders for new clients to see doctors.

Assisting clients to see appropriate doctors.

Maintaining records of the clients.

Handling incoming and outgoing calls to the correspondent places.

Setting up appointments to see doctors.

Word processing and Data entry work using Microsoft office applications

Taking instructions from doctors and matrons.

Car Sales Company – Accra, Ghana

Administrative Assistance June 2008 – July 2010

Working as part of a team and supporting the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.

DUTIES:

Meeting and greeting clients and visitors to the office.

Supervising the work of the office juniors and assigning work for them.

Handling incoming and outgoing calls.

Monitoring inventory, office stock and ordering supplies as necessary.

Organizing business travel and arranging meetings for managers.

Updating and maintaining training records of staffs.

Ensuring that all assigned work is completed on time.

EDUCATION:

Bachelor of Business Administration with Third Class

University of Education, Winneba – Ghana

Personal Summary:

Date of Birth : 16-08-1987

Marital Status : Single

Nationality : Ghanaian

Gender : Female

Father’s name : Mr. Elias Azumah

Address : Flat.13 Rd. 2235, Area 422 Daih – Bahrain.

Languages : English, Twi, Ewe

Declaration:

I hereby declare that all the above mentioned details are true to my knowledge.

Date: (Faustina Azumah)



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