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Vendor Negotiations, Customer Service, Problem Solving

Location:
Methuen, Massachusetts, United States
Posted:
February 06, 2019

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Resume:

ROBERT FARIS

*** ***** ******, *******, ** *****

Phone: 978-***-****

ac8ejk@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/robert-faris-7133677a/

Professional Summary

•Experienced Manager with a demonstrated history of working in the automotive & engineering industry. Skilled in Negotiation, Sales, Quality Improvement, Marketing Strategy, and Customer Service. Strong professional with a Masters degree focused in Manufacturing Management from University of Massachusetts at Lowell.

Experience

Operations Manager July 2013 - present

Faris Auto and Sales, LLC - 19 South Warren Street, Haverhill, MA 01835

Focused on overall customer satisfaction, profiling, and inventory.

Responsible for being the contact person for the company.

Developed needed relationship with customers.

Managed purchasing of parts and assured successful service delivery.

Tracked repairs and their causes, scheduled technicians, and processed warranties.

Scheduled automotive maintenance as well as assigned work to the repair staff.

Managed and sorted customer profile information.

Developed cost estimates.

Tracked service/work orders and parts requests.

Documented needed parts, pricing, and labor estimates.

Compiled estimated price for the repairs and the final bill.

Conducted follow-up with customers.

Operations Manager July 2004 - July 2013 Plaistow Getty, 70 Plaistow Road, Plaistow, NH 03865

Focused on overall customer satisfaction, profiling, and inventory.

Responsible for being the contact person for the company.

Developed needed relationship with customers.

Managed purchasing of parts and assured successful service delivery.

Tracked repairs and their causes, scheduled technicians, and processed warranties.

Scheduled automotive maintenance as well as assigned work to the repair staff.

Managed and sorted customer profile information.

Developed cost estimates.

Tracked service/work orders and parts requests.

Documented needed parts, pricing, and labor estimates.

Compiled estimated price for the repairs and the final bill.

Conducted follow-up with customers.

Assisted in NH vehicle state inspections

Managed cash flow of garage repair bays and gas station sales in the amount of $500,000 yearly.

Aided in purchase and sales of used cars

Quality Engineer Sept 2002 - July 2004

Analogic – Haverhill, MA Contract Work

• Performed electrical and mechanical inspection on components, assemblies, and products to determine compliance with established standards, testing procedures, and specifications on CT luggage scanners

• Reviewed documentation and tested results

• Utilized SAP to process accept / reject inspection functions.

• Developed documentation to improve troubleshooting and reduce system downtime

• Assisted engineering groups with new product development.

• Developed Assembly Instructions and Process Procedures for Electro/Mechanical Based Products

• Coordinated Hardware and Software tests to discover defects and latent deficiencies

• Developed MRB Tracking System for WIP and Customer returns

• Lead Material Flow and disposition in MRB when specifications are not met

• Drove Internal and External Quality Efforts based upon metrics

• Drove and Implement new product compliance in accordance UL requirements.

• Developed documentation to ensure new product adherence to ISO 9001 and GMP guidelines

• Developed metrics on Quality Issues and provide detailed reports to Senior Management

Supplier Quality Engineer Sept 1999 - Sept 2002 Jabil Circuit - Billerica, MA

Defined, developed and implemented Supply base strategies that drove improvements is supplier selection, development, and leverage across customer programs for quality improvements and cost savings.

Provided regular updates to Quality Engineering Manager on the execution of the strategy.

Provided support for NPI activities by participation in the AQP process as required.

Ensured that all production critical supplier issues are resolved in a timely manner, and corrective actions are implemented.

Defined and developed the appropriate Inspection Plans and Inspection Methods, directed receiving Inspection Auditors.

Defined and developed the inspection processes via inspection aids and instruction guidelines.

Ensured ongoing site supplier evaluation is performed. This would be achieved by using site information collected from Receiving Inspection, MRB, Customer Returns, SCAR database and by liaison efforts with customer work cells. Performance was being reported internally, to the supplier, and to the customer where applicable.

Monitored and drove issues with the supply base in addition to helping them achieve ‘Dock to Stock’ certified with Jabil (in accordance to the vendor performance system).

Reviewed all supplier discrepancies. Coordinated and tracked the corrective/preventative action effort.

Proactively communicated information or issues that may impact the product costs or manufacturability to all affected departments

Provided insight and assistance of implementing and maintaining Process Improvement and Optimization concentrating on proactive methodologies with the supply base.

Leaded SCAR – Supplier Corrective/Preventive Action process for problem resolution and continuous improvement.

Adhered to all safety and health rules and regulations associated with this position and as directed by supervisor

Assisted in the implementation and coordination of ISO 9001 rules and regulations for the Billerica plant

Release/Packaging Engineer

Altron/Sanmina - Woburn, MA Sept 1996 – Sept 1999

•Generated and provided manufacturing operations with all assembly documentation to correctly assemble ‘high end’ backplane, daughter card, and chassis assemblies.

•Improved raw customer data using CAD software, MRP systems and desktop publishing

•Maintained and continuously improved quality and delivery of products for divisional customer base, which totaled $50 million annually. Improvements included researching alternate components and redesign of tooling when necessary. This was accomplished through close interaction with Marketing, Manufacturing and the customer over the life of the product.

•Managed high volume of prototype and ECO activity in accordance with established ISO 9000 procedures.

•Assisted in creating ISO 9002 engineering documentation control procedures.

•Worked closely with packaging vendor to improve design of corrugated boxes

•Planned and directed activities concerned with design and development of protective packaging containers

•Analyzed engineering drawings and specifications of product to determine physical characteristics of item, special-handling and safety requirements, and type of materials required for container.

•Consulted with purchasing and production departments to determine costs and feasibility of producing proposed packaging.

•Directed development of sketches, specifications, samples, and written analyses of proposed packaging in order to present design for approval.

•Advised customers on efficient packing procedures and innovations in packaging materials

Machine Technician

Vicor Corporation – Andover, MA April 1994 – Sept 1996

• Performed scheduled maintenance and unscheduled repairs on VI Chip production equipment.

• Provided constant technical support to production operator.

• Trained and evaluated operators on process and equipment understanding.

• Responsible for generating metrics on equipment uptime, utilization and the overall performance of the work center

• Worked to improve, debug and optimize machine programs, optimize the setups & change over and ensure full utilizing machine capacity.

• Programmed equipment to support new products.

• Developed and improved the equipment maintenance documentation.

• Provided support to the engineering manufacturing group

• Conducted tests and studies to support department efforts to qualify new equipment/processes and verify functionality of existing equipment/processes.

Education

Master of Science in Manufacturing Management

University of Massachusetts-Lowell – Lowell, MA

Graduate Certificate in Leadership in Commercialization of Science & Technology

University of Massachusetts-Lowell – Lowell, MA

Graduate Certificate in Manufacturing Engineering

University of Massachusetts-Lowell – Lowell, MA

Bachelor of Science in Industrial Management

University of Massachusetts-Lowell – Lowell, MA

Undergraduate Certificate in Quality Assurance

University of Massachusetts-Lowell – Lowell, MA

Undergraduate Certificate in Computer Assisted Manufacturing

University of Massachusetts-Lowell – Lowell, MA

Undergraduate Certificate in Manufacturing Technology

University of Massachusetts-Lowell – Lowell, MA



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