Dakota Travis

*** *.*** **. #** Bronx, NY ***** 347-***-**** ac8eji@r.postjobfree.com

Objective

To apply my energy, discipline, and expertise to help a company achieve “best-in-market” status or

improve an already world-class organization even better.

Education

· HS DIPLOMA

JANE ADDAMS VOCATIONAL HIGH SCHOOL, 2011

Experience

USPS Mail Handler (Casual) Nov 2018 – Jan 2019

Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks

Unloads mail from trucks. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas.

Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution area.

Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked. Dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches. Picks up sacks, pouches and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks.

STOCKROOM FULFILLMENT CUSTOMER SERVICE AGENT March 2017 – Nov 2018

Maintains proficiency, accuracy, pace and safety in all tasks and roles in the Manhattan Fulfillment center including the ability to pick (Elfa Decor, general merchandise), cut, locate, consolidate, bundle and expedite orders when needed

Understands inventory management and its importance to support customer service and sales teams

Promotes an overall inventory culture as well as a commitment to accuracy in stockroom and floor locations as well as within individual orders

Provides phone coverage and support that is professional, courteous and displays good business judgment

Supports customer service efforts while on the salesfloor pulling orders, and supports the visual effort by ensuring auto replenishment is delivered in a timely manner

Consistently works to improve product knowledge and shares information with customers and the store team

Demonstrates a strong understanding of and actively supports inventory accuracy

Checks voicemail and email at least two times per day and ensures staff is also committed to timely communication

Answer customer calls & respond to any questions about the company, while also selling solutions & recommending products in a fast-paced environment

Responsible for maintaining discretion related to all confidential/sensitive company and customer information

DATA ENTRY TECHNICIAN CALISTA CORPORATION NOV 2016- JAN 2017

· Enter/ update sensitive and confidential demographic into data into the computer software

.

· Assist Enrollment staff with other related clerical duties such as photocopying, faxing, filing, scanning

and additional data entry projects.

· Adhere to corporate policies and procedures.

· Provide knowledge of Alaska Native Claims Settlement (ANCSA) and statutes related to inheritance,

stock management, and shareholder records.

· Ensuring all data entered into the application software is accurate.

· Provide exceptional customer service and show the interpersonal ability to effectively interact with

others.

DEPARTMENT ASSISTANT MANAGER BURLINGTON MARCH 2015- OCTOBER 2016

· Assist in training of department staff by reviewing and revising orientation products and learning

needs.

· Verifying receipt of inventory.

· Expediting product orders.

· Attract customers by originating display ideas; following display suggestions or schedules; construction

or assembling prefabricated display properties; producing merchandise requesting; completing

payment transactions; preparing merchandise for delivery.

· Promote sales by demonstrating merchandise and products for customers.

· Assist customers by providing information; answering questions; obtaining merchandise requested.

· Maintain a safe and clean department environment by developed and publishing evacuation routes;

determining evacuation routes; determining and documenting locations of potentially dangerous

materials and chemicals.

· Prepares reports by collecting, analyzing, and summarizing information.

· Maintains quality of service by establishing and enforcing organizational standards.

· Supervise and monitor all operation in department environment.

· Assist Department Manager and perform daily administrative functions including cash transaction,

department operation and ordering supplies.

· Coordinate with department staff for training and supervision of employees.

· Ensure compliance of company standards.

· Manage and order supplies and ensure compliance to budget.

· Maintain and ensure compliance to all deadlines for everyday operations.

· Assist in recruiting of department employees.

· Assistant and motivate employees to excel in performance, recognize and reward all best performers in

appropriate environment.

· Ensure adherence to all store and corporate policies and standards.

CUSTOMER SERVICE REPRESENTATIVE KMART SEPT 2014 – MARCH 2015

· Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle

complaints and inquiries.

· Dealing with customers directly either face-to-face, electronically, or via telephone and responding to

customer inquiries promptly.

· Responding to customer inquiries.

· Adopting guidelines established by the store to resolve complaints from customers.

· Verifying customer information to identify validity.

· Preparing, generating, and distributing request or inquiry acknowledgements and daily reports to

appropriate personnel.

· Managing the accounts of customers and keeping records of customer transactions.

· Recording details of comments, inquiries, complaints and actions taken.

· Providing customers with exchanges, refunds, discounts, or other offer related to their retail store

account activity.

· Directing unresolved issues and requests to the appropriate source.

· Attending customer service support departmental meetings regularly.

· Contributing to the maintenance and development of standards, procedures and policies regarding

customer service.

CREW MEMBER/CREW LEAD MCDONALD'S APRIL 2012- AUG 2014

· Providing quality products and service to every customer.

· Utilizing knowledge of positional skills, customer service, and courtesy, health and safety regulations

and all company policies and procedures.

· Provide proficiency in customer service and mathematics.

· Compute and record transactions at POS terminals.

· Ensure all currency is accounted for during closing.

· Handling and resolving customer complaints and orders.

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· Coordinate crew scheduling.

· Ensure crew’s needs are met.

References

WILL BE FURNISHED UPON REQUEST

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