Frances Kearney

404-***-**** (Cell)

**** ******** **** ** #**

Atlanta, GA 30331-2125

ac8eha@r.postjobfree.com

Objective

To obtain a position where my twelve years of managing skills can be utilized. Seeking a position where my ability to work in a fast paced environment, while completing multiple task can be accomplished with proficiency. Superior ability with negotiating lease agreements with tenants to maintain resident occupancy levels above 97% or higher. Outstanding ability in understanding and applying applicable elements in Fair House Debt Collection Practices and Fair Credit Reporting.

Summary

I have 24 years of experience, including as a Lead Account Settlement Specialist, as an Assistant Community Manager and as a Commercial Property Manager. Most recently, I have been working as a Lead Account Settlement Specialist at Cortland Partners from June 2016 to October 2018. My skills and experiences include: Budgeting, Contract Management, Management Training, Market Planning, Marketing, Payroll Processing, QuickBooks, Tax Planning, and Vista. I hold a Bachelor’s Degree in Business with a concentration in management/business administration from Virginia Commonwealth University.

Experience

Cortland Partners, Atlanta, GA

June 2016 to December 2018

Account Settlement Manager

Trainer of new associates in correct manner in which to conduct collection practices. Analyze calls and e-mails sent and former residents for compliance.

Reconciled former resident payments vie Converge

Solved resident disputes that escalated beyond the communities

Aided in writing Cortland Partners Standard of Excellence Move out Policy. Conduct on-site management training to Community Managers

Responsible for the recuperation of over $10,200,000 for 2018.

Cortland Partners, Atlanta, GA

April 2013 to June 2016

Assistant Community Manager

Assisted with planning and managing daily operations of the property.

Monitored operational expenses within the allotted budget.

Managed financial activities for rent collection, rent increase, late payment and check return.

Overseen tenant move-in, move-out, and evictions.

Developed new leasing and marketing strategies to attract prospective residents.

Maintained accurate current and former records for leases, administration fees and utility fees.

Maintained records of all completed and ongoing maintenance repairs and renovations.

Scheduled inspections, repairs and make-ready activities for vacant apartments.

Maintained delinquency percentage below budgeted amount.

Robinson Reality, Richmond, VA

October 2006 to April 2013

Commercial Property Manager

Collected rent, negotiated leases, supervised cleaning, and maintenance activities.

Processed payroll for building staff, pay insurance, mortgage and tax bills.

Responsible for instituting collection procedures on late-paying tenants.

Collected bids from contractors and negotiated the contracts.

Inspected the property regularly and communicate recommendations for repairs and upgrades.

Executed lease contracts, provided background and credit checks on prospective tenants. Maintained constant and detailed knowledge of market conditions and competition.

Byrd and Forest, Richmond, VA

July 2001 to October 2006

Debt Collector/Skip Tracer

Investigated files that were 90+ days inactive in order to contact debtor.

Kept precise documentation of all collection efforts that were made.

Effectively analyzed and made decisions on customer accounts.

Communicate with third parties for the purpose of acquiring consumer’s location information.

Review and analyzed credit application and in-house documents for location.

Cross-referenced various information provided to be able to contact debtor. Complied with Federal Fair Credit Reporting Act.

Travelers Insurance Company, Richmond, VA

February 1995 to July 2001

Accounting Service Representative

Answered questions regarding the insurance type the prospective customer required and suggest information about other services and products. Maintained accurate documentation on customer accounts. Resolved customer issues by listening to issue and resolving in a timely manner. Researched and resolve complex statements of balance and/or aged outstanding premium and commission amounts. Prepared account payment histories, manual account bills and legal notices of cancellation. Coordinated special billing as needed with internal staff areas. Submitted all items not able to be collected to appropriate collection agency and/or local collection attorney.

Skills

Accountancy, Alpha, Assets Recovery, Attorney, Balance, Billing, Budgeting, Contract Management, Credit, Data Entry, Documentation, Edge, Financial, Insurance, Languages, Legal, Listening, Management, Management Training, Market Planning, Marketing, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Works, Payroll Processing, QuickBooks, Repair, Reports, Tax Planning, Training, Typing, Upgrades, Vista

National Career Readiness Certificate™

Gold level attained, ACT, 09/15/2001; Virginia

Education

2002 Virginia Commonwealth University, VA

Bachelor’s Degree: Business Specializing Management/Business Administration

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