Biniam Taddesse
ac8egw@r.postjobfree.com 218-***-****
**** ******** ** *** ***, Alexandria, Virginia, 22311
https://www.linkedin.com/in/biniam-taddesse-0317a091
Technology
Certifications: CompTIA A+
Systems: Unix, Linux, Windows, Mac OS X, Mobile, Wireshark
Databases: My SQL, Oracle, MS Access
Languages: SQL, Html, CSS, C++, Java, JavaScript, ASP, VB
Software: MS Office, MS SharePoint, MS Project, MS Visio
Migration: Windows 10, Microsoft SharePoint
Education
Minnesota State University Moorhead
Major: Computer Information Systems
Minor: Business Administration
Experience
American Institutes for Research
Tier II Helpdesk Analyst Fall 2018 – Present
oCoordinated operating system and application upgrades /patching, IAVA and vulnerability identification, mitigation, and elimination; creation and technical refresh for all end user devices.
oInstalled, monitored, troubleshoot, replaced, and supported, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
oTroubleshooted and resolved Tier II software and hardware problems. Tier I support provides remote support for various types of computer repairs, troubleshooting and hardware/software maintenance and/or initial evaluation.
oTroubleshooted and resolved Tier II software and hardware problems. Tier II support requires the technician to visit the user’s desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance. This includes conference and VTC support.
oProvided Tier III support consisting of troubleshooting complex issues and problems regarding PD2.
oDocumented, tracked and monitored the problem to ensure timely resolution.
oResponded to telephone calls, email and personnel requests for technical support.
oReassigned or escalate incidents and requests to appropriate support level.
oInteracted with network services, and/or applications/web development to restore service and/or identify and correct core problem.
oSimulated or recreated user problems to resolve operating difficulties
Internships
Perficient, Inc.
Business Analyst Intern Spring 2018 - Fall 2018
oFacilitated the requirements and development of customer-facing Adobe Experience Manager web solutions
oTranslated client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
oHelped to establish critical path, milestones, delivery dates, and review client deliverable to ensure they meet client acceptance criteria
oOperated as a bridge between the External End Users/Customers and the Software Development team
oRetrieved and reviewed raw files from various file transfer methods
oOrganized large volumes of data to effectively meet critical deadlines
McCormick & Company Inc.
Technical Systems Analyst Intern Summer 2017
oWorked in conjunction with the Infrastructure project management team and the content/collaboration team to contribute to the roll out of identified SharePoint sites and workflows
oManaged from migration, then gather functional needs and implement it or drive the implementation with the team
oWorked with the Global Digital technology team to learn the content management system (Site core) and use coding skills (Html/ CSS) to help fulfill requests of marketing teams and agency partners through resolution of break/fixes, website enhancements and/or new build projects
oEffectively communicated with external clients and internal teams to deliver GUI, interface and screen designs
oActed as an interface between technology teams, support teams, and business units
oAssisted in writing, modifying, and debugging software for client applications and wrote programs according to specifications from higher-level personnel.
Programming and IT Experience
Manchester University; Minnesota State University Moorhead
Student Programmer and Software Developer Fall 2013 - Spring 2018
oUtilized Java, SQL, MS Access, C++, MS WebMatrix and JavaFx for coding purposes
oProgrammed and implemented a generic web browser with a networked socket connection
oExpressed the ability to clearly express in writing technical analysis results and site characterizations
oAutomated interactive games like Tic-tac-toe, a dice game and a poker interface
oHelped to develop code necessary to complete the assigned project(s) in the specified time frame according to departmental standards and guidelines
IT Services Assistant Fall 2013 - 2016
oAssisted with any issues related to technology
oProvided guidance and direction to students, faculty and staff while ensuring excellent customer service
Related Experience
Student Technician Spring - Fall 2015
oOperated and maintained audio, video, and lighting systems in the major performance and conference spaces
oAssisted with technology setup across the North Manchester campus whenever needed
oProvided excellent customer service
Summer Technician Summer 2014
oCoordinated with other campus organizations to help setup events
Activities
Manchester University International Association Spring – Summer 2014
oPerformed duties necessary to carry out formal events
oPlanned educational trips and presentation with executive board
oPresident, Spring 2014 – Fall 2015
Student Mentor for OMA (Office of multicultural affairs) Fall 2014 - 2015
oHelped international students with daily issues and problems
oIntroduced approximately 45+ international students to the campus