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Customer Service Care

Carrot River, Saskatchewan, Canada
February 05, 2019

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Scott Rosom


*** ******** ***

Regina SK




Grade Xll Campbell Collegiate -2001

Continuing care aid certificate - SIAST Regina - 2005

Various Bible school courses - Briercrest Bible School - 2014-2018

Skills and Abilities

Strong communication skills

Strong Conflict resolution skills

Adapt well to change

Average computer skills, have quickly learned programs in the past

Able to work with people with special needs

Till balancing and money handling

Relevant work History

2010 - present - Healing Hearts Ministries - River bend Bible Church Dallas MB

Youth ministry

Independently organizing and executing events for youth ages 12-18.

Building and maintaining long lasting relationships.

Church elder/Acting Pastor

Responsible for leading and guiding the church.

I was Chairman of the Board and oversaw everything happening within the church.

Oversaw and performed all maintenance and ministry.

Resolved conflict and was responsible for maintaining unity within the congregation.

Responsible for teaching, preaching, preparing and researching sermons.

summers 2010 - 2014 - Fisher Bay Bible Camp

Director - 2014

Oversaw roughly 40 staff in the running of camp. Oversaw program director, Cabin Leaders, cooks, Maintenance staff. Interacting with the camp board and overseeing the safety and well being of the camp.

Program Director - 2012-2013

Firected the program of the camp - Ensured kids were up and in bed on time, organized schedule, wide games, camp outs and Chapels.

Leadership Program Leader - 2011

Co Created a leadership program or young cabin leaders to be. Prepared studies and activities to learn team work, conflict resolution, and how to work with kids and teenagers.

Cabin Leader and Life guard - 2010

Working with kids and teens building relationships and making sure they are where they needed to be when they needed to be there.

2005-2010 - Parkside Extendicare - Regina SK

Continuing care aid

Responsible for resident care - looking after up to 9 residents at one time.

Feeding, dressing, bathing, and general care.

Charting and reporting to the head nurse.

2003-2005 - Startek - Regina SK

Customer care representative

Working on the phone talking to customers working to solve their problems.

Resolving conflict successfully and rarely escalating calls.

Red Hat

Training new customer care representatives while they were on the phone. Helping them to learn the ropes of the job.

2000 - 2003 misc fast food jobs

Customer service

Till Balancing and money handling


Walter Selke - Director Healing Hearts Ministry

Home - 1-306-***-****

Cell - 1-306-***-****

James Thiessen - Chairman Dallas Church Steering Committee

Home - 1-204-***-****

Carlyle Hartog - Director - Fisher Bay Bible Camp Director

Cell - 1-306-***-****

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